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Sternglas GmbH Reviews

4.8 Rating 1,829 Reviews

95 %

of reviewers recommend Sternglas GmbH

Company Reviews

Product Reviews

4.8

Based on 1,829 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

Sternglas GmbH 4 star review on 24th March 2024

Sternglas GmbH 5 star review on 24th March 2024

Sternglas GmbH 5 star review on 24th March 2024

Sternglas GmbH 5 star review on 23rd March 2024

Sternglas GmbH 5 star review on 17th March 2024

Sternglas GmbH 5 star review on 16th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch has a very antiquey look and is quite nice to look and wear. The dial is actually more brown than green as shown in picture which was a disappointment. Had to return the watch as I wanted the green dial as it looks on the website pics.”

Posted 1 year ago

Moin Kushagra, thank you for your feedback! I am very sorry, that we can't convince you. You're right that the colour is slightly different on the picture. We apologize for this difference.

Posted 1 year ago

“Please take realistic photos of your products.”

Posted 1 year ago

“I have bought 4 products so far, only one was faulty.”

Posted 1 year ago

“Problems with bracelet”

Posted 1 year ago

“Have yet to year back from support email regarding a misaligned second hand.”

Posted 1 year ago

“I cannot say much about the company, I just have one watch that is just ok.”

Posted 2 years ago

Dear Nicolas, thanks for the great review. We appreciate it a lot! Best wishes from Hamburg. :)

Posted 1 year ago

“Hallo Sternglas Team Leider musste ich feststellen dass die Uhr zu schnell läuft. Wie viel Zeit darf eine Automatikuhr abweichen? Wie viel kostet ein Armband weil das auch nicht so strapazierfähig ist. MfG Michael Schmidt”

Posted 2 years ago

Lieber Michael, vielen Dank für Dein ehrliches Feedback! Würdest Du uns wegen der Reklamation einmal per Mail kontaktieren unter support@sternglas.de? Gerne finden wir eine Lösung für die Probleme. Viele Grüße aus Hamburg!

Posted 2 years ago

“Great watch but can it can be improved!”

Posted 2 years ago

Dear Nagendran, thanks for your kind words and honest feedback! Don't hesitate on telling us your ideas for improvement via mail :) Thanks for your efforts and best wishes from Hamburg!

Posted 2 years ago

“Quick solutions, seamless service”

Posted 2 years ago

Dear Angel, thank you very much for your feedback. Oh no! We are so sorry that you have recieved a defective clock. This is not our standard of course. This was a mistake by us. We apologize for that. Please send us a message to support@sternglas.de - we will organize an exchange for you immediately! Best wishes from Hamburg!

Posted 2 years ago

“It’s almost the perfect watch for me. Design and materials are just fantastic. The only thing that really frustrates me is the movement noise. It’s not acceptable. It sounds like a very very cheap watch at the point of other people asking me if it was broken. Other suggestions would be a bit smaller case and the same back plate and crown of the sport edition. Please, please fix the movement 🙏. It’s ruining this watch that I consider a master piece.”

Posted 2 years ago

Dear Daniel, thank you for your review and your feedback. :) That your watch makes noises is not unusual - with some mechanical movements, these noises are even necessary. The reason for this is bearing play. There must be a small "air space" between the individual components. Without this, the parts cannot move freely and regularly. Because of these free spaces, the rotor can be heard clearly during certain movements. Best wishes from Hamburg!

Posted 2 years ago

“This review is for order number #E10017980. The watch came very fast in only 1 day from Germany to Greece. Unfortunately the watch was not working. The informed me to replace the battery with expenses covered by sternglas. The watch now working on but the expenses 3 days later has not being covered yet. Also that means that the watch was working for at least 2 years before I received it because the battery was completely empty.”

Posted 2 years ago

Dear Emmanouil, thank you for your feedback! Unfortunately we have a little misunderstanding here. when the battery is empty that doesn't mean, that the watch ran some time. During production, it can unfortunately happen that a faulty battery makes it through quality control and is then installed in the watch. That is unfortunately what happened in this case. :( Therefore, we have asked you to have the battery replaced. If you have any questions about this, please feel free to contact us!

Posted 2 years ago

“Wirkt vom Foto her wertiger, als sie sich am Handgelenk darstellt. Lederband so ok.”

Posted 2 years ago

Moin Karl, vielen lieben Dank für Dein Feedback! Es tut uns sehr leid, dass wir Dich mit Deiner Uhr nicht so sehr überzeugen konnten. Wenn Du Fragen dazu hast oder Interesse an einem anderen Modell hast, sende uns gerne eine Nachricht an support@sternglas.de - Wir helfen Dir gerne weiter. :)

Posted 2 years ago

“ich frohe mich , dass ich endlich Sternglas haben konnte. Ich spare Geld und wartet ein Jahr. Design ist toll. Aber, Zeiger der Uhr kommt sich zu spät. Zwischen 2 Wochen, es kommt sich ca. 10 Minuten verspätet. Ich weiß nicht, wegen Batterie oder Anfänglich schlecht ist. Wenn es Möglichkeit gibt, bitte sag mir um es dazu.”

Posted 2 years ago

Dear Kei, thank you for your feedback. Please just send us a message to support@sternglas.de - we will help you out with the problem! :) Best wishes from Hamburg!

Posted 2 years ago

“Was happy with the watch itself, but the leather strap started to come apart within a few months. When asked about it, they suggested replacing the strap every year. Bit frustrated that there is no mention of this on the website anywhere as I'd expect the strap to last longer.”

Posted 2 years ago

Hello from Hamburg! Thank you for your feedback. We are sorry, that your strap broke. Unfortunately the straps are not included under the warranty. You'll find this information on our website: https://www.sternglas.com/pages/warranty - We are sorry that we can't change a 1 year old used strap into a new one. If you have any further questions please contact our Service. :) Best wishes!

Posted 2 years ago

“This watch is pretty but it is not a readable chronograph. The minute subdial and hour subdial are identical, resulting in a 2-1/2 minute interval which is useless for a chronograph. I purchased this as a tool for my job and it is unable to complete that function. This is a fashion watch only. Customer service showed no interest in maintaining customer happiness.”

Posted 2 years ago

Dear Matthew, thank you very much for your feedback. As we told you in our E-Mail we created the Chrono in the way as the most of our customers wished for. We are very sorry that the watch is not what you expected and that you can't use it for your work. Unfortunately we can't create a new dial with new functions espacially for your watch. Of course you can return the watch within the 30 days return policy. We will refund you your money back. :) Best wishes from Hamburg!

Posted 2 years ago

“Wanted to order one strap but postage was £17; half the price of the strap. So ordered another one to get free postage. Then they turned up and I realised why: two straps delivered on a big box! Why?!! Deliver it in a envelope and charge reasonable postage. Nice watches but this was a bit rubbish Sternglas!”

Posted 2 years ago

Dear Steven, thank you very much for your feedback. We are sorry that you are not satisfied with the delivery. Unfortunately we ship free up to an total amount of 100,00 €. We needed to ship your straps in an bigger box because we have to agree with the terms of the shipping partner. But we are working on this at the moment. :) Best wishes from Hamburg!

Posted 2 years ago

“Overall good quality, but the leather strap tends to wear out quickly. Also, when wearing the watch loose how I like it, the adjustment button starts rubbing heavily on your hand. It could have been with a smaller button or without so sharp edges to be perfect.”

Posted 2 years ago

Dear Kristjan, thank you very much for your feedback. We are very sorry that the button rubbs on your hand. We will discuss this with our product team. :) Best wishes from Hamburg!

Posted 2 years ago

“Nice watch, good looking - I like the design very much, but the movement makes noise when moving the wrist around, this could be of a better quality. But top-notch service by Sternglas.”

Posted 2 years ago

Dear Morten, thank you for your honest feedback. That your watch makes noises is not unusual - with some mechanical movements, these noises are even necessary. The reason for this is bearing play. There must be a small "air space" between the individual components. Without this, the parts cannot move freely and regularly. Because of these free spaces, the rotor is clearly audible during certain movements. We hope you like it nevertheless. Best wishes from Hamburg. :)

Posted 2 years ago

“2nd time I order a watch with Sternglas, 2nd time I return it. This time, wrong watch has been sent. And again, pictures on website are always much better than the actual timepiece which felt pretty cheap in real life. I give 3 stars though for the quality of customer service, and on time delivery. A pity the watches are over promising and not quite delivering..”

Posted 3 years ago

“Wanted to love this watch but all the warnings about dull, lifeless paper-white watch faces were true. There's no texture or embossing, no special details that make the watch feel as expensive as it is. But I could've excused that... The worst feature to me is the "gold" plating. It's very dull and almost grey-green. Does not match my other gold jewelry. But the watch is well-made! I love the domed glass and water resistance, would definitely keep if not for the poor color. Will take a few more days to decide but will likely return the product. "Gold" does not mean gold as advertised”

Posted 3 years ago

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Sternglas GmbH is rated 4.8 based on 1,829 reviews