Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,416 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Sarah, I am pleased with my Sternglas watch but unfortunately the conecting piece on the strap has fallen off when I took the watch off last night. I am not happy with this, would it be possible to exchange the strap for a leather one? Do the leather straps have a conventional connector? Regards, Richard Stutchbury.”

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Posted 1 year ago

Moin Richard, thank you for your feedback! I apologize for the inconvenience with your watch strap. Please contact our customer service directly at support@sternglas.com - my colleagues will assist you with any issues. :-)

Posted 1 year ago

“I bought a Berlin watch a week or so ago. V impressive and good looking BUT with a major flaw. It is almost impossible to see the silverish hands in anything but strong sunlight against the green background. You have to twist your wrist over and over to see the time. Which is a design fault in a watch...”

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Posted 1 year ago

Moin, thank you for your feedback! I apologize that your new watch isn't meeting your expectations completely. If you don't wish to keep it, feel free to reach out to our customer service directly. I'll immediately pass your feedback along to our product team.

Posted 1 year ago

“Watch looks good, but quality control is poor. The big seconds hand doesn't line up to 12h. What's worse is that when I got the watch it was completely misaligned. The chronograph minutes dial and the big seconds hand when reset, moved to completely wrong positions. Thankfully you can mostly fix it by yourself (which makes is even worse that you didn't even bother to check), but as mentioned already, the big seconds hand is not possible to align properly.”

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Posted 1 year ago

Moin Tomás, thanks a lot for your feedback! Please accept my apologies for your disappointment. Indeed, it can happen that the second hand of the tachymeter doesn't align perfectly with the 12 o'clock position. However, this can be easily fixed. Please pull the crown to the last position and then press the top button. This will allow you to adjust the second hand precisely and bring it back to the correct position. On our website, you will find a suitable manual for your tachymeter.

Posted 1 year ago

“I didn’t receive my item and they asked for this feedback before they had resolved the missing item, but it was probably because of DHL. that it went missing in the first place”

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Posted 1 year ago

Moin Robert, we would like to apologize for all the inconvenience caused! There were problems with the delivery on the part of the shipping service provider. This should not happen! We are happy that the refund worked out :) and wish you all the best! Best wishes from Hamburg!

Posted 11 months ago

“I have had a bit of back and forth with Sternglas over the years, and hands down, they have been helpful. Great customer service. I also enjoy my Quartz Naos, which, so far, works fine. (I used to own a discontinued Roncalli, which was a beautiful watch with issues; a pity. I still miss my Roncalli every day.) And the Naos is a nice design, a durable watch (at least it seems like it; I only owned it for a few months). I am on the fence about the quality of the straps, however. The quick-release pins seem to be of shallow quality. Sternglass may be better off revisiting manufacturing or returning to the non-quick-release pins.”

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Posted 1 year ago

Moin Christian, thanks for your feedback! I'm very sorry that Roncalli is no longer available, and you miss it. I hope that you will come to love your new watch just as much over time :) I will certainly pass along your feedback about the straps to our product team. Kind regards from Hamburg :D

Posted 1 year ago

“I ordered a Naos White and it was shipped very quickly as promised. However, it was stuck in a warehouse in another city for over two weeks with little reason as to why. I suspected customs but was never given an answer by Sternglas. They were very responsive to my email inquiries, but I wish they could have either told me that this kind of thing happens frequently, or given me some time estimate (as I had no idea whether the watch would ever be delivered), or pushed for the watch to clear customs more quickly. The day before I finally got notice it was leaving that warehouse, I had decided I was going to request a refund if it didn’t arrive in the next week. I’m quite pleased with the product itself, just was disappointed by the time it took to deliver (over 3 weeks) and the lack of transparency about they the delivery process was taking so long.”

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Posted 1 year ago

Moin Adrian, First of all, it's nice to hear that you like your watch so much after its long journey. We are very sorry that we could not give you more detailed information regarding your order status, this is always a bit difficult with external suppliers, but we can tell you that we are working on it :). We hope it's gonna work better next time! Best wishes from Hamburg

Posted 11 months ago

“The two watches i bought look very nice, but they are not very substantial. Also, each one occasional has the winding mechanism inadvertantly disengage, changing the time.”

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Posted 1 year ago

Moin David, Thanks for your feedback :). We are very pleased to hear that you like your watches. It's a shame that our quality couldn't completely convince you, we always do our best here and would like to change this accordingly! Regarding the crown, we may be able to help you with some information: Indeed, there is a slight gap between the crown and the watch case. We decided to have this gap to ensure better handling and tactile feedback. It usually happens when the crown gets caught on something like a pocket or when the sleeve inadvertently pulls the crown out. Although it's a rare occurrence, we are aware of it. Unfortunately, there isn't a quick solution for this issue, and we can't modify the crown. However, we will make adjustments in future models, but this will take some time. We would recommend being a bit more cautious, especially when reaching into your pocket, to ensure that the crown hasn't been pulled out unintentionally. This way, you can quickly identify when it happens. :) If you have any further questions, please contact our customer service, we would love to find a solution together! Best wishes from Hamburg

Posted 11 months ago

“Quick dispatch, easy to use website, nice looking watches”

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Posted 2 years ago

Moin Alan, Thanks for your feedback! Nice to hear that you'r so happy with your watch!! Is it possible to find out what led you to your 3-star rating? It's always interesting for us so that we can continue improving :) Best wishes from Hamburg

Posted 11 months ago

“It’s just ok. Inside rim of clock face is white, not black like the pictures on the site. Hard to get second hand to sync up with minute hand. Second hand also jumps every time it passes by one point on the clock. “Made in China” clearly labeled on the clock and mechanism. Overall somewhat disappointed. Not much different, if at all, from all the other overpriced junk clocks online.”

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Posted 2 years ago

Dear Chris, thank you for your feedback. We're very sorry to hear that you're experiencing issues with your wall clock. Please report the damage via email to support@sternglas.de - we'll be happy to send you a replacement for your wall clock. :) Best regards from Hamburg!

Posted 2 years ago

“Got the wrong watch :/”

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Posted 2 years ago

Dear Angelo, thank you for your feedback. We are deeply sorry that you received the wrong watch. We hope we were able to resolve this issue for you. By now, you should have already received the correct watch. :) Best regards from Hamburg!

Posted 2 years ago

“Slipping in quality and customer care. Delivery was late after being promised delivery before Christmas.”

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Posted 2 years ago

Moin Adrian, Thanks for your feedback! We always do our best to meet the promised delivery dates, but something must have gone wrong here... To be honest, our customer service is currently being expanded, as we continue to try to be personally available to all customers, there is sometimes a slightly longer waiting time. Regarding the quality of your watch, please contact us again by e-mail, where you can tell us exactly what you don't like and we will certainly find a solution together. Best wishes from Hamburg

Posted 11 months ago

“First I love the super fast shipping. And I support entrepreneurs which is a factor in my purchase decision.”

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Posted 2 years ago

Moin, Thanks for your feedback! We are always happy to receive support and to hear that the shipping worked well :). Is it still possible to ask for the reason of your 3 star review ;)? It's always interesting for us to understand what went wrong to improve our service in any way! Best wishes from Hamburg

Posted 11 months ago

“The watch has a very antiquey look and is quite nice to look and wear. The dial is actually more brown than green as shown in picture which was a disappointment. Had to return the watch as I wanted the green dial as it looks on the website pics.”

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Posted 2 years ago

Moin Kushagra, thank you for your feedback! I am very sorry, that we can't convince you. You're right that the colour is slightly different on the picture. We apologize for this difference.

Posted 2 years ago

“Please take realistic photos of your products.”

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Posted 2 years ago

Moin, thanks for your feedback! We're sorry to hear that you don't like the pictures we publish on our website, please tell us which watch you didn't like the photo of, we are constantly working on ourselves and can only improve in this way :). Best wishes from Hamburg

Posted 11 months ago

“I have bought 4 products so far, only one was faulty.”

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Posted 2 years ago

Moin Radu, thanks for your feedback! The fact that one of the 4 watches was defective is of course annoying and does not meet our standards! However, we are pleased that we were able to solve the problem and wish you lots of fun with your timepieces :). If you have any further questions, please feel free to contact us at any time! Best wishes from Hamburg

Posted 11 months ago

“Problems with bracelet”

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Posted 2 years ago

Moin Drazen, Thank you for your Feedback :)! We are happy that we were ably to find a solution regarding your bracelet! Best wishes from Hamburg

Posted 11 months ago

“Have yet to year back from support email regarding a misaligned second hand.”

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Posted 2 years ago

Moin, Thanks a lot for your feedback! We hope that we were able to clear up some things regarding your watch with a little bit of information (simply check your mailbox)! If you have any other questions, please let us know :) Best wishes from Hamburg

Posted 11 months ago

“I cannot say much about the company, I just have one watch that is just ok.”

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Posted 3 years ago

Dear Nicolas, thanks for the great review. We appreciate it a lot! Best wishes from Hamburg. :)

Posted 2 years ago

“Hallo Sternglas Team Leider musste ich feststellen dass die Uhr zu schnell läuft. Wie viel Zeit darf eine Automatikuhr abweichen? Wie viel kostet ein Armband weil das auch nicht so strapazierfähig ist. MfG Michael Schmidt”

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Posted 3 years ago

Lieber Michael, vielen Dank für Dein ehrliches Feedback! Würdest Du uns wegen der Reklamation einmal per Mail kontaktieren unter support@sternglas.de? Gerne finden wir eine Lösung für die Probleme. Viele Grüße aus Hamburg!

Posted 3 years ago

“Great watch but can it can be improved!”

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Posted 3 years ago

Dear Nagendran, thanks for your kind words and honest feedback! Don't hesitate on telling us your ideas for improvement via mail :) Thanks for your efforts and best wishes from Hamburg!

Posted 3 years ago

Sternglas GmbH is rated 4.8 based on 2,416 reviews