Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,415 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They seem like happy people”

Helpful Report

Posted 3 months ago

Moin Evan! Thank you for your review. Best regards from Hamburg!

Posted 1 month ago

“Watch is great, but the extra blue strap that I bought wore off the second day I used It. Expected more of the strap, delighted about the watch.”

Helpful Report

Posted 5 months ago

Moin Carlos! Thank you for your feedback! We’re so glad to hear that you're delighted with the watch itself – that really means a lot to us. We're sorry to hear about the issue with the blue strap, though. We aim for all of our products to meet high standards, and we appreciate you bringing this to our attention. If you'd like, feel free to reach out to our customer service team under support@sternglas.de, and we’d be happy to assist you further with the strap. Best regards from Hamburg!

Posted 5 months ago

“I got the Naos Automatic as a Christmas gift and I tought it was perfect at first, but then I got problems with the strap and the crown. After one month of normal use, I started noticing small cracks in the leather strap where it’s connected to the watch. It got worst and worst and after two months not much was holding it anymore so I reached customer service. They were comprehensive but reluctant to do anything. After further discussion, they eventually accepted to send me a new strap, which I was happy about. I am now extra careful making sure it never comes in contact with water and it seems to hold on. In my opinion the strap material and construction is of good quality but not great. But then another bigger problem came on. I came home one day and the crown was gone. I tried to find it but didn’t know when and where the crown came off. It was really disappointing. I reached custumer service again and I was told to be more careful, and that I was probably not using it properly. After some discussion they accepted to repair the watch. After a couple of weeks, I received my newly repaired watch and I was being extra extra careful when wearing it, particularly attentive so it doesn’t get caught in a sleeve, a bag handle, a door knob, etc. But even then the crown came off a few times, and being so alert, I was able to retrieve it and put it back in its socket. Until I came home one day and the crown was gone. I couldn’t find it anywhere. That’s when I was definitely deceived with my Sternglas watch. I mean, yes it looks fire, yes the saphyre glass doesn’t have the tiniest scratch, but without a functionnal crown it’s useless.”

Helpful Report

Posted 6 months ago

Moin Pier-Antoine! Thank you for your honest feedback! We are sorry to hear you are experiencing issues with your Naos. That the crown has gone missing is very sad to hear and is of course not the standard we strive for. Please get into contact with our customer support once more, so that we can resolve your isssue. We are sorry for the inconviniences. Best regards from Hamburg!

Posted 3 months ago

“Orolagio tutto sommanto di disceta qualità mantiene benino il tempo colore giallo molto scuro poco leggibile e diverso dall'impatto del sito”

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Posted 6 months ago

Moin Andrea! Grazie per il tuo feedback! Siamo felici che tu apprezzi la qualità generale dell'orologio e che il suo funzionamento sia soddisfacente. Ci dispiace sapere che il colore giallo del quadrante non corrisponde alle tue aspettative e che sia difficile da leggere. Prendiamo seriamente il tuo commento e cercheremo di migliorare in futuro. Grazie ancora per la tua opinione! Cordiali saluti da Amburgo!

Posted 5 months ago

“The products are nice, but the marketing is awful. Company is straight up lying about promo codes. They say they expire to entice you to make a purchasing decision faster.”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback! We’re truly sorry to hear that you had a negative experience with the promo codes. Your input is really valuable to us, and we'll take it into consideration to improve our transparency and marketing practices moving forward. We want every customer to feel informed and confident in their decisions when shopping with us. Best regards from Hamburg!

Posted 4 months ago

“Hello when I sent this below email this morning , I received an email of the confirmation of my order which has nothing to do with my email, it was about a damaged item !below email : Hello , when I received my order (US order E10034712) and first opened the vintage mocha leather strap it was damaged, has a wide significant scratch (see attached photo) the black envelope packaging was not damaged at all. The gray leather strap arrived without issue. There is also a number (?tracking /invoice - RE022024121060) Wanted to see what next steps to take thanks so much, Daniel O’Donnell Photo below : image0.jpeg”

Helpful Report

Posted 1 year ago

Moin Daniel, Thank you for your Feedback! We're super sorry that the communication hasn't worked as well as it should! we hope we have solved the problem in the meantime, if not, please send one more email to our customer service, we're sure there will be a solution for our misunderstanding! Best wishes from Hamburg

Posted 11 months ago

“Modello Berlin verde con data e cinturino nero. Bello da vedere ma progettato male: non si legge l'ora se non in piena luce perché il grigio scuro delle lancette non fa contrasto col verde del quadrante. Dalla foto non si capisce, ma mentre gli indici sono bianchi e leggibili le lancette sono in metallo grigio. Il datario come in altri Sternglas è troppo piccolo.”

Helpful Report

Posted 1 year ago

Moin Stefano, thank you for your feedback! I apologize that your new watch isn't meeting your expectations completely. If you don't wish to keep it, feel free to reach out to our customer service directly. I'll immediately pass your feedback along to our product team.

Posted 1 year ago

“Watch looks good But is thicker than I thougt You have to feel and see a watch before buying I never buy a watch online anymore Sternglas must have real shops , so you can see and feel what you buy”

Helpful Report

Posted 1 year ago

Moin H.J., thank you for your feedback! Great that you're asking. We have over 400 retailers worldwide selling Sternglas watches. :-) On our website, there's a retailer locator tool where you can easily find the nearest jeweler selling our watches. Then you can try them on your wrist directly. :)

Posted 1 year ago

“I think they’re a company that is in denial about the quality of their timepieces.”

Helpful Report

Posted 1 year ago

Moin Kevin, thank you for your feedback! We are very sorry that we could not meet your expectations regarding the quality of our watches, may we ask you what exactly bothered you about your watch? We at Sternglas always try to provide the highest possible quality in our watches. Best wishes from Hamburg

Posted 11 months ago

“The team took 4 days to reply a question about the strap. I asked if I could change my strap before acquiring a new watch. As I had no reply, I ordered the watch and I had to buy a strap from a 3rd-party brand in Amazon. Not using the original Sternglas strap, even if looks expensive, I feel helpless and disappointed.”

Helpful Report

Posted 1 year ago

Moin Jose, thank you for your feedback! I want to apologize for your experience with our customer service. This is not typically how we operate. It's possible that there were some delays last month due to a high volume of inquiries. But of cause you shouldn't have to wait long for our responses. Please feel free to reach out to our customer service again if we can assist you further or provide guidance. And if there is anything wrong with your watch, we will definitely find a solution. :)

Posted 1 year ago

“I have to return my purchase and have registered my return but have not received a follow up email with return label.”

Helpful Report

Posted 1 year ago

Moin Mark, thank you for your feedback! Please accept my apologies for the delay in your return label. In such a case, feel free to reach out directly to our customer service, and we'll take care of it promptly. :)

Posted 1 year ago

“Correct delivery, nice watch design, good wrist band. However, the Sternglas sapphire glas is very reflective, it does not have an anti-reflective coating. So when you look at your watch you either see yourself or ceiling lights. Disturbing, I don't have that with anybother watch.”

Helpful Report

Posted 1 year ago

Moin Paul, Thanks a lot for your feedback! It's good to hear that you enjoy your watch in general :). We're sorry that your watch has too much reflection! Our glass has a double anti-reflective coating, a third time would unfortunately turn the glass light greenish :/. The reflection is stronger on watches with dark dials. Maybe you can find a watch with a lighter background on our website that you like? Best wishes from Hamburg

Posted 11 months ago

“The overall fit and finish is very nice however the second hand does not land on the minute markers and is extremely disappointing The watch is being sent back The watch is also made in china and not Germany The advertisement is less than genuine”

Helpful Report

Posted 1 year ago

Moin Robert, Thanks for your feedback! We are really sorry to hear that you're not satisfied with your timepiece. Here a little information: In production, the second hand is pressed onto the second pinion. While it is theoretically possible to align it perfectly with the markings on the dial, it is a highly complex and time-consuming process that is typically reserved for high-end watches with four-digit price tags. Furthermore, since the second hand moves every second, even a tiny discrepancy of a thousandth of a millimeter can cause the hand to deviate by 1 mm after 1,000 seconds. This is unfortunately normal in everyday use, as the second hand can be influenced by environmental factors such as magnets (e.g., in electronic devices) and others. It is not feasible for us to achieve greater precision while staying within our price range. We consulted our watchmaking workshop to inquire about the possibility of adjusting the second hand afterwards. The watchmaker informed us that it is technically possible but not recommended, as it would require disassembling the entire watch. Moreover, due to natural influences, the hand could potentially deviate again after some time, rendering the adjustment temporary. You are welcome to return the watch free of charge. We also offer various quartz models without a second hand, which might suit your preferences. :) Feel free to reach out if you have any further questions. We hope we could provide some clarity! The fact that you thought that our watches were completely made in Germany is probably a misunderstanding, here is a link that will hopefully clear things up :) https://www.sternglas.com/pages/our-production Best wishes from Hamburg

Posted 11 months ago

“I was very excited to receive this watch. However, sternglass did not offer the option to require a signature for delivery and the package was stolen. I reported the stolen package and never heard from customer service from the mail carrier or sternglass. It seems to me that for such a high value package, the option to require a signature at time of delivery should be available.”

Helpful Report

Posted 1 year ago

Moin Margret, Thank you for your feedback! That doesn't sound good at all and shouldn't happen, sorry about that! We understand your displeasure! We looked it up again but we can't find an email or anything similar in our inbox :( Maybe you'd like to get in touch again? We'd love to find a solution for you! Best wishes from Hamburg

Posted 11 months ago

“The whole online purchasing experience was really bad, not able to change color of strap on the spot, needed to send email to support team to request for that. However, customer need to 'follow' the support team's schedule, else they won't make the necessary changes on time. As a result, customer is forced to accept a watch without the strap change requested. Unless, customer is willing to make all the effort to send the item back again and reorder. In short, the purchasing flow and support team can really use some improvement. At the moment, I wouldn't recommend Sternglas to any of my friends.”

Helpful Report

Posted 1 year ago

Moin (Anonymous?), Thanks for your feedback! We are sorry that we were unable to satisfy you with our shipping service/ customer service. Unfortunately, it is not possible for us to carry out a direct selection once a watch with the corresponding strap has been ordered :(. But in general you can actually choose your watch independently of your strap, please take a look at our website again, otherwise please send us an email and we can create a personal shopping bag for you :)! Best wishes from Hamburg!

Posted 11 months ago

“My order was not working at arrival. I returned it and after 14days still waiting for my money return. Not the quality I expected for this kind of money.”

Helpful Report

Posted 1 year ago

Moin Sebastian, Thank you for your feedback! Thanks for your time, but we are very happy that everything has now been clarified. Best wishes from Hamburg

Posted 11 months ago

“Disappointing purchase experience.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We apologize if something didn't go smoothly with your order. Please feel free to send us your feedback to support@sternglas.de - we are constantly striving to improve, and we appreciate any feedback and criticism. :) Best regards from Hamburg!

Posted 2 years ago

“Like the watches, not the customer service. I received the wrong watch two weeks ago. Sent a very kind email and called a few days later. Was reprimanded for calling and not waiting on response by email. Still no response on my email though.”

Helpful Report

Posted 2 years ago

Dear Martijn, thank you very much for your feedback. Unfortunateley we can't find any E-Mail from you. We looked after you mailadress, your name and your order number and we couldn't find anything. Could you tell us to which e-mail adress you sent us your request? Best wishes from Hamburg!

Posted 2 years ago

“It’s a nice watch but it looks like a very cheap watch that I’d pay maximum 50€ for.”

Helpful Report

Posted 2 years ago

Moin, Thanks for your feedback! Hmm we always try to do our best including the quality of our watches :/. Sad to hear that you don't agree with that, maybe you like some of our new upcoming watches? In that case, you can directly send us an email and we can help you a bit more personally and tell you specifically something about that exact watch and her quality, maybe you'll understand our prices afterwards :). Best wishes from Hamburg

Posted 11 months ago

“I was really excited to buy it as all the reviews praised it highly & price didn’t seem to be too high for Naos (quartz). However when I got it in the hands, I was quite disappointed. The strap is absolutely horrible & incredibly cheap. This is the worst strap I’ve ever felt in my entire life. It was so ugly, old looking & no quality to it at all. However what’s more shocking is didn’t have a seconds hands on the dial. I mean this is really absurd! How am I meant to know if the watch is working or not? Can’t even trust the watch for time as I have no idea if it’s working. There are watches for £30.00 that have seconds hand. This is just basics! So after assessing it further you have to get the automatic version but why? And the automatic version is is more than double the price which is definitely not worth it. A company that’s meant to be for watch enthusiasts it’s absolutely shocking that they do this. Couldn’t return it because I had no time to deal with the hassle. Besides those 2 things the watch is decent, though it does feel a bit small wish it was 40mm dial. So as a result most likely will sell the watch now. As what’s the point in having it if you can’t trust it delivering the one purpose it’s designed to do”

Helpful Report

Posted 2 years ago

Moin, Thank you for your feedback! We are sorry that you are unhappy with your watch! If you want us to explain you some things regarding your watch and the bracelet, please contact our customer service :). We're looking forward helping you there! Best wishes from Hamburg

Posted 11 months ago

Sternglas GmbH is rated 4.8 based on 2,415 reviews