Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,416 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start, well Initially ordered the black naos automatic and then about a week later before even receiving it I ordered the white version. I received the white model first. DHL and I were going back and fourth about the black model and they came to the conclusion that they ended up losing it. I don't believe that for a second sense they open all overseas packages for inspection. Sternglas was kind enough to send me a replacement but it was the wrong one. They sent me another white naos automatic, not the black version. It ended up getting stolen off my front porch within 5 minutes of it being delivered. When I notified sternglas about my issue they were very sorry about sending the wrong model and asked for me to return it and that they would ship the appropriate watch. They weren't listening when I told them it was stolen. After that they stopped replying to me. I even showed them the police report that I filed on my stolen property. I ended up buying it AGAIN. This time I received it and I have to say I am highly disappointed. It comes with the miyota 8215, not the 821A. The description is extremely vague for someone that's not a watch connoisseur. This was my first watch. I love the white model. Very beautiful, keeps time very well. However, I was very disappointed with the black version. They initially sold it with the 821A but switched it to the 8215 for whatever reason. Bad move, don't know why they would do that. My opinion of sternglas has significant declined. Hopefully they switch it back to the better miyota movement.”

Helpful Report

Posted 3 years ago

Moin Anonymous, Thank you for your detailed feedback! Oh no that sounds like a lot of things went wrong, we are super sorry for that! We are happy that it was possible to clear up the problems via mail und hope everything is going on well from now on :). Best wishes from Hamburg

Posted 11 months ago

“The watch look is ok, but its charge definitely does not last for 42 hours as advertised on the website. It last at most a few hours. Also, the customer service is very poor! They have not responded in 48 hours!”

Helpful Report

Posted 3 years ago

Moin! I am really sorry for your bad experience. We'll get back to you as soon as possible to find the best solution for you. Best wishes from Hamburg :)

Posted 3 years ago

“I was disappointed that the date function did not work. Also, based on the description of how and where it is made, i did not find it very refined.”

Helpful Report

Posted 3 years ago

Dear Robert, thank you for your feedback. We are sorry, that there were problems with your watch. Please send us a message to support@sternglas.de - our Service-Team will help you!

Posted 3 years ago

“Watch design is good but The dark brown strap is not like the picture. Its color is very close to black. It takes luck to get items like the pictures on the website. customer service won't help you at all. If you want a watch strap in this color, the solution is to buy a watch strap from ebay or amazon and replace it.”

Helpful Report

Posted 3 years ago

Dear Rungkiat, thank you for your feedback. Normally, the products also correspond to the pictures that can be found in our online store. The only thing to note is that the products are photographed with a lot of brightness. In the dark, of course, the products look different. Our customer service will be happy to help you at any time within our possibilities. :)

Posted 3 years ago

Sternglas GmbH is rated 4.8 based on 2,416 reviews