Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,416 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Get ready for the worst customer service ever for USA customers. The watch quality is good for Naos women though it did stop working just 1 year after I bought it. It started lagging behind, then it was dead. Like any customer, I reached out to customer service 2 months ago. It took a couple of weeks to sort out the shipping issue because it is DHL. In US, DHL is rare, they have no shops. Finally I managed to ship it to Germany. I can see thanks to DHL link the last time my watch was seen was in Hamburg more than 1 month ago. Then it's gone. None of their support people gave or give any updates, zero notifications on what is going on, clearly they are neglecting customer service/ repair process in this day and age of real-time customer service and comms. I have zero news on my watch though it cost $200 and broke down in a year.”

Helpful Report

Posted 2 years ago

Dear Selin, thank you very much for your review. We are very sorry that there was a misunderstanding with your complaint. However, it was quickly resolved and your watch was sent to you for exchange. For the return shipment by DHL Express, the package does not have to be dropped off. DHL Express will pick up the package from you - you just have to set a date that suits you. :) If you have any other concerns, feel free to contact us! Many greetings from Hamburg!

Posted 2 years ago

“I’ve still not received my item after 2 months from ordering. And I emailed them and didn’t get a reply in English until I asked for one. And then they told me there’s nothing I can do to resolve the issue of changing my delivery address. So, lost my money.”

Helpful Report

Posted 2 years ago

Dear Herculano, thank you very much for your review. However, we can't quite understand it completely. The email you received in response to your message is an automatic reply. If you scroll down in the message, you will find the text also in English. :) It's possible that you received the order confirmation or shipping notification in German. We apologize for that - there was a technical error, which we promptly corrected. :) Unfortunately, it was no longer possible for us to change your address as the package was already in transit. By the way, it was delivered to the address you provided during the order on April 17. We always rely on our customers to provide the correct address when placing an order. Once the goods are shipped, we are unable to modify them. Best regards from Hamburg!

Posted 2 years ago

“The customer support is poor and slow. Not until you claim for a refund via Paypal you get an answer. With this kind of customer care I don’t think they will be to to long in business. And when you actually get the watches they stop working within a week.”

Helpful Report

Posted 2 years ago

Hi Gerardo, Thank you very much for your review. We're really sorry for the issues you encountered with the return process. Unfortunately, there were some problems during the relocation of our shipping center, and your case was affected as well. However, our customer service team made every effort to assist you. Therefore, we can't quite understand the claim of poor service. We have also processed your refund before your return even arrived with us. If you're experiencing any problems with your watch, please don't hesitate to contact us. We're more than happy to help. If it's an automatic watch, it simply needs to be fully wound, and it will keep running without any issues. :) Best regards from Hamburg!

Posted 2 years ago

“Placed an order since November. Almost Christmas haven't got any items yet. Terrible experience”

Helpful Report

Posted 2 years ago

Unfortunately, there have been several problems with the delivery of your orders to you. We are incredibly sorry about that! :( We understand your displeasure and would have been delighted to send you our watches. At least we were able to process the returns together and refunded you the money for all your orders directly :)! If you have any further concerns, please feel free to contact us at any time! Best wishes from Hamburg!

Posted 11 months ago

“Even though they make some of the most beautiful watches ever, especially for Bauhaus fans, the service wasn't as good. Before I sent the watch back the communication was good, prompt, and on point. Until the moment they sent me the link for the Return address, to which I sent the watch back through regular post, It wasn't after two days after I registered the return that they sent me an email that the return would be handled via DHL. As I already sent them an email when I posted the watch through Montenegro Post and sent them the Tracking Number, that info didn't much matter to me, and of course I was hoping that the watch would reach them soon. That was a mistake as they actually didn't track the watch at all, and also never accepted the package apparently as it returned back to me in Montenegro after two months of traveling. Also, on the package there was a note from Deutsche Post that nobody came to pick up the package at the post office. So, the watch is back with me after two months since I sent it to Germany, and I am going to keep it like it is, as I don't have any energy left to deal with the matter. And it is a shame as the watches are beautiful, and I hoped to buy more, but it is what it is.”

Helpful Report

Posted 2 years ago

Hi Ivan, thanks for your message! We are very sorry for the inconveniences! We offer insured returns via DHL. You returned the parcel yourself, which is why we didn't have access to its tracking and information. We would have liked to process your return quickly and easily and give you a better experience with us. If you have any questions or concerns, please get in touch with us :) We are always happy to help! We're happy that you find our watches so beautiful and maybe we can inspire you again in the future! Best wishes from Hamburg!

Posted 11 months ago

“Sternglas sent the watch to a wrong address but that was corrected by somehow contacting DHL Tech support. the watch arrived malfunctioning. Sternglas sent me another watch again to the exact wrong address. This time it arrived somewhere in Baltimore Maryland. I'm in Puerto Rico. Was sent to the wrong address for the secound time. This time I couldn't retrieve it. DHL said it was Sternglas who could change the address now. Up to now, I don't have a viable watch.”

Helpful Report

Posted 2 years ago

Moin Angel, we are so sorry that there has been such a back and forth with your orders! If we want to ship to Puerto Rico, we have to select "Puerto Rico" as the country. The DHL Express didn't find Puerto Rico in the USA. This has led to the double error. :( We will learn from this for the next time and say sorry again! Best regards from Hamburg!

Posted 11 months ago

“Enjoy the "less is more"/ simplicity design. Great ! There is a problem with the model I have recieved . It goes "faster and faster" . Show incorrect time !”

Helpful Report

Posted 2 years ago

Moin Per Hasse, we kindly apologize for the inconvenience! Our customer service had already offered to take the watch in for repair and have it checked. Since you have not contacted us again, we assume that your restart of the watch was successful :) If you still need support, we look forward to hearing from you! Either way, have fun with your watch :) Best wishes from Hamburg!

Posted 11 months ago

“This thing broke within a month of me buying it. Doesn’t tell town accurately. The one thing you want a watch to do well. My cheaper timex works better.”

Helpful Report

Posted 2 years ago

Moin Rafael, that doesn't sound good at all! We are sorry that you are experiencing such difficulties with your watch! Our customer service has already sent you detailed information about your watch and recommended that you have it demagnetized by a jeweller. Often times it is this simple thing, that solves it :) If this does not work, we will of course offer you assistance with the adjustment! Feel free to contact us if you have any questions :) We are here to help! Best wishes from Hamburg!

Posted 11 months ago

“Today I got the new watch but the position of second hand is not correct. It’s not still fly back to 12 o’clook when I reset the timestop.”

Helpful Report

Posted 3 years ago

Dear Kraising, thank you very much for your feedback. Indeed, it can happen quickly with the Tachymeter that the second hand does not find its way directly to the 12. But this can be fixed quickly. Please pull the crown once to the last position and then press the upper button. This way, you can adjust the second hand to the second and bring it back to the right position. If you have questions like this in the future please send us an E-Mail to support@sternglas.de :) Only the best from Hamburg!

Posted 2 years ago

“Wow $2,400+ for a Miyota movement! Ripoff”

Helpful Report

Posted 3 years ago

Hello from Hamburg! We think there is a little misunderstanding. We don't sell watches in the price range of 2.400 $ + and we never will. If you have questions about this just send us an e-mail to support@sternglas.de. Best wishes!

Posted 3 years ago

Sternglas GmbH is rated 4.8 based on 2,416 reviews