Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,077 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muy buen hotel, buena ubicación, buena atención, buen aseo y sanitización, se nota que es un hotel antiguo pero muy bien mantenido y atendido.”

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Posted 3 years ago

“Buen servicio y atento con el cliente. Volvería a contratar con ellos otro hotel.”

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Posted 3 years ago

“Fast, easy, great room, even better price for a 4 star hotel in New York City for Christmas! Will definitely use SuperTravel again!”

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Posted 3 years ago

“Easy to make reservations! Big savings!”

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Posted 3 years ago

“It was very comforting and a very great price! I will definitely check this place out again.”

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Posted 3 years ago

“I used this site to book a last minute booking at a historic hotel. The site was clear of their price and then the price with taxes. It was less expensive to book with SuperTravel than with the hotel directly. I had zero issues upon arrival with my reservation.”

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Posted 3 years ago

“SuperTravel is a phenomenal site that is easy to use and offers the best rates on hotels and travel compared to any other site I have seen! Also, their customer service is excellent and kept me updated about travel reservations and confirmations. This was my first time using the site and it was a very positive experience. I will definitely be using SuperTravel again!”

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Posted 3 years ago

“Todo fue fácil y rápido. Tienen buenas promociones.”

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Posted 3 years ago

“Nice and easy”

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Posted 3 years ago

“Alles was snel en goed geregeld. SuperTravel was ook veruit het goedkoopste met een overnachting bij Jaz Amsterdam.”

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Posted 3 years ago

“Everything went as expected. No problems it was also the cheapest option”

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Posted 3 years ago

“Thank you for making my trip better.”

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Posted 3 years ago

“I needed a hotel stay in minutes and I googles price comparison and saw they had the best value and I went for it. I showed up at the hotel less than 10 minutes later and was checked in in less than a minute.”

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Posted 3 years ago

“Well so far I have not ask for a refund Service was good My stay at waterfront was super”

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Posted 3 years ago

“Booking process was simple and easy to use.”

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Posted 3 years ago

“Don't ever deal with Snap Travel / Super Travel it's a scam . They booked my reservation and than cancelled after receiving payment from my CC never returned the funds to my bank and left me responsible for $2,000 ......their a Scam”

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Posted 3 years ago

That doesn't sound right! As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site: https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

Posted 3 years ago

“Super Travel is an absolute SCAM! I saw and booked for $89, when I checked my statement, I was charged $129! I contacted them and got the absolute run around from Cecillyn, saying I booked at an "upgraded rate" sometimes their system has " a lag" and the engineer's are working on that! I let her know this lag is not my fault, why am I the one paying for it! Absolutely horrible! DO NOT USE THIS COMPANY!!!!! I FIRMLY BELIEVE THEY ARE SCAMMERS!! This was clearly a bait and switch!!!”

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Posted 3 years ago

We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site: https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

Posted 3 years ago

“SuperTravel has the best low rates in hotel stays. GUARANTEED!!!”

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Posted 3 years ago

“Super Travel helped me find a SUPER low price on a great hotel stay. I will definitely use them again!!”

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Posted 3 years ago

“Best price, and very easy to use!”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,077 reviews