Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,077 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTELY HORRIBLE COMPANY. I booked 3 rooms. Called the hotel 2 weeks before who told me only 1 room is confirmed. Call the company who told me all three rooms are confirmed but that it takes time for the hotel system to process. With less than 24 hours to check in I checked for the three reservations with the hotel. They said they only had one. I called the company who kept verifying that all my three rooms were confirmed. After requesting the hotel confirmation codes, they confirmed that only one room had been booked. They put the blame on the hotel, who I contacted and gave a very different story. Given that rooms for this hotel were still available on their website, I asked for the rooms to be rebooked with the original price honored. One agent did just that. The second room, it’s been 13 hours and counting. I’ve contacted 6 live agents (one who hung up on me)and 1 chat agent (who ended the conversation). None of them are able to have a representative contact me from their urgent care team to simply rebook this reservation. You can’t even get a hold of an agent to discuss your case! TRAVELERS BEWARE!!!! Will be posting my screenshots and phone call recordings elsewhere to warn other travelers.”

Helpful Report

Posted 3 years ago

Hi Natasha, Thank you for reaching out to us about your reservations. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our Urgent Care team is currently reaching out to the property on your behalf and request an exception to be made. They will follow up with you as soon as possible. Thanks for your patience! Regards,

Posted 3 years ago

“Great customer support and discount price with the hotels. I am very Pleasant with this booking agent, experience nothing but the best . Definitely will use this booking service again.”

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Posted 3 years ago

“I've used a lot of the third party bookers. Recently there's been a massive jump in the fees that these sites charge that essentially negate the savings. (Many of them seem to be operated by one company) I was pleasantly surprised to learn that SuperTravel was an exception to this. They delivered good value. (When I went to the hotel I even learned that I had a lower resort fee due to booking through them.) I hope that they continue to operate like this and if they do, I'd love to use them again.”

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Posted 3 years ago

“I found SuperTravel to have the best prices and service. Highly recommend!”

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Posted 3 years ago

“Used Super Travel at last min booking a hotel It was awesome along with a great price ! Will Definitely use again !!!!”

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Posted 3 years ago

“Was a nice clean room that was layer out nicely. Shower and bathroom were nice and clean. Breakfast was good also. Overall I would recommend this place.”

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Posted 3 years ago

“Easy booking, check in is always quick & simple and the deals I find here are always the cheapest( even for high end bookings) 10/10 would recommend”

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Posted 3 years ago

“Easy booking online and check-in was a breeze. We wanted to add a room late and hotel would not let us book only 2 nights that late in New York city in December but SuperTravel did it!!”

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Posted 3 years ago

“As far as the service from SuperTravel, it was excellent. However, as far as the hotel I chose, it was horrible. Folks, please be careful when you choose your hotel. Many of these luxury hotels are short staffed, and many service you expect are cut. Towel service, daily room service, soap, shampoo, and help with bags, is all gone. Nobody wants to pay $200 or $300 per night, and you get $75 worth of service, not to mention that gratuity is already included in your purchase....for what??....sleeping on the same sheets, and using the same towels for 3 days?? No thanks. I would rather do an Airbnb before ever dealing with these so called high end hotels.”

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Posted 3 years ago

“Made my reservation super quick and easy with the lowest price over all the other sites. I travel a lot and will be using them again. The process was quick and painless and managed to save me money.”

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Posted 3 years ago

“Fast and easy and clear to understand what we were getting. Would totally use this service again.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Customer service was really on display...great jib! Clean, comfy, and reasonable.”

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Posted 3 years ago

“Best price and a very smooth experience. Will look at there pricing first on my next trip.”

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Posted 3 years ago

“DO NOT USE I have previously booked with SnapTravel and had a great experience, but in my first time booking with SuperTravel it has been a complete disaster. Customer service is non-existent. I made a reservation, then once I paid in the fine print of the PDF invoice there was another $78 fee noted. No where on the SuperTravel site was an additional fee noted—not on the hotel listing page, not in the cart, not during checkout. I contacted SuperTravel via their help chat immediately to cancel this reservation as it was not going to be the price advertised and a complete misrepresentation. The chat advised me they are unable to change the fee–it is not the amount of the fee, but the undisclosed fee as a whole I was disputing. I asked for a manager to contact me, who by email gave the same response. I have now tried to contact them over 10 times by email and every email I send gets a response that my case is closed. THIS SITE IS A SCAM. I travel often and am aware of all types of hotel fees, but everything is noted BEFORE you book. Not in the fine print after. DO NOT TRUST THIS SITE.”

Helpful Report

Posted 3 years ago

We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. We really appreciate your patience so far and the time spent explaining your concerns with this reservation, nonetheless, please note that it’s a standard practice for hotels to directly charge guests a mandatory deposit and/or resort fees for their reservation. Please note that our travel partner did include the room rate and hotel fees in their price. SuperTravel displays the room rate and then the additional hotel fees are in the "About" section of the hotel card, both pre-booking and in the customer's voucher post-booking. This is separate because they are not charged by us but rather mandatory payments to be made directly to the property and at their sole discretion.

Posted 3 years ago

“Great experience and price was great. I would definitely use again..”

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Posted 3 years ago

“Super easy to book got a discount and was contacted before arriving with directions and the weather fabulous customer service”

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Posted 3 years ago

“Offered us the best prices in two different times, and although we were afraid in the beginning it is reliable site. I really recommend.”

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Posted 3 years ago

“Great price, great hotel, great deal.”

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Posted 3 years ago

“Grameatvservice !!!”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,077 reviews