Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,007 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Super.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bis jetzt alles ok”

Helpful Report

Posted 2 years ago

“The price was the best around and the service was quick and easy I give them 2 thumbsup”

Helpful Report

Posted 2 years ago

“Nice way to save money on your site. Thx”

Helpful Report

Posted 2 years ago

“The first booking through Super started badly. They booked us in a hotel that closed down due to frozen sprinkler pipes. Interesting that the parking lot was empty, yet no one from Super or the hotel notified us to make alternate arrangements. I supposed this is a possibility with this site so keep that in mind. We called customer service who looked into the issue for us, confirmed with the hotel and refunded us fully. I cancelled myself another booking a week later at the same hotel as I couldn't risk it. I booked another hotel in the same night through another site as I couldn't, at the time trust Super. I wasn't even sure how quickly the refund would happen, but it did. Real fast, the same night. I then booked the hotel I needed a week later through them, after getting some credits for the trouble and everything went great this time. That was the benefit of the doubt I have them. I have 2 more bookings with them in April but I'm hoping they'll go without a hitch. I guess, as I get to use them more, due to the great prices, especially now that every hotel chain doubled or at least increased by 50% their prices, Super is a breath of fresh air with their lower prices. Let's see what happens. I would recommend them so far for the great customer service and seamless booking that materialized. Will def use them again!”

Helpful Report

Posted 2 years ago

“Super travel was great. The check in went smoothly and fast. I will be using again and referring.”

Helpful Report

Posted 2 years ago

“Very good customer service plus no Resort Fees like other Hotel Casino we will definitely come back”

Helpful Report

Posted 2 years ago

“Great price and easy to use”

Helpful Report

Posted 2 years ago

“Bert easy booking”

Helpful Report

Posted 2 years ago

“Interface was easy and friendly use”

Helpful Report

Posted 2 years ago

“Great location.”

Helpful Report

Posted 2 years ago

“buena pagina, accesible y rápida”

Helpful Report

Posted 2 years ago

“It was ok. Would like the cleanliness of the room to be better.”

Helpful Report

Posted 2 years ago

“Got a good rate, and the process was easy. The room itself was well appointed. I would use this service again.”

Helpful Report

Posted 2 years ago

“Easy and straightforward”

Helpful Report

Posted 2 years ago

“Very easy app to use”

Helpful Report

Posted 2 years ago

“Reasonably decent room for a good price”

Helpful Report

Posted 2 years ago

“This was the first time we used SuperTravel and we were very pleased with the price. We had never heard of the company before and were a bit skeptical but it lived up to the reviews that we had seen. Their price beat Hopper and Expedia by $20/night. We’ll definitely try them again.”

Helpful Report

Posted 2 years ago

“Service & pricing was great!”

Helpful Report

Posted 2 years ago

“Everything was great except for the no buffet and limited breakfast 🥴”

Helpful Report

Posted 2 years ago

“Had good discounted rates for hotel. Quite satisfied with their service. Only thing I didn't care for was, we were 1 1/2 days out from our stay, and received a message that it could take up to 3 days for hotel to receive verification. Little unnerving but worked out well. Thanks!!!”

Helpful Report

Posted 2 years ago

Super.com is rated 4.5 based on 6,007 reviews