Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website very simple and easy, The rates are amazing. I love it and the next trip definitely go with this again!”

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Posted 3 years ago

“It was a good experience and the clerk helped us get downstairs rooms. The breakfast was okay, too. Price was affordable.”

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Posted 3 years ago

“Very fast for do the reservation”

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Posted 3 years ago

“Snaptravel saved me a lot on my room, and had quick easy website to find and obtain a room. Well done!”

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Posted 3 years ago

“Front desk staff was extremely nice and went above to make sure I had everything I need. Room was clean and there were plenty of towels and although I didn’t use the pool it looked nice! Only neg comments I can make is there were several people just hanging around outside the office. Not being from the area it was a little nerve racking as I am over 50 and was traveling alone. Would definitely recommend as the rates were nice, room was clean and staff was awesome!!”

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Posted 3 years ago

“SnapTravel helped me to be able to save money on my hotel room. They also have very affordable prices and are very helpful with that as well. All in all, SnapTravel is a very good thing for people who are looking to plan a trip 😀.”

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Posted 3 years ago

“Travel nurse is awesome! Great Pay and wonderful travel experience!”

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Posted 3 years ago

“Fast and efficient service”

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Posted 3 years ago

“Buena aplicacion, mejor precio publicado.la recomiendo.”

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Posted 3 years ago

“The entire transaction; from booking the room to checking out was flawless. I received perfect directions to my hotel prior travel. I will always use super travel!”

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Posted 3 years ago

“Offered the lowest price available, easy to use, will use again.”

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Posted 3 years ago

“Got us great price! Will use this service again!”

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Posted 3 years ago

“No hassle easy booking, no surprises at check in.”

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Posted 3 years ago

“I was looking for a hotel for the night because my flight had been delayed and I wasn't going to be able to get where I needed to go I found a hotel and super travel popped up and saved me over $80 a night. It was quick and easy and I highly recommend it. Thanks for saving me so much money and finding me a place in the minutes notice.”

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Posted 3 years ago

“Great site for booking, description of amenities very accurate, site ratings were very helpful.”

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Posted 3 years ago

“I booked a room through this site. When I arrived at hotel, I was informed I could not stay there due to the fact hotel did not have any hot water. The front desk person also stated that he had contacted the sites and told them not to book any other rooms. It was around midnight when this incident occurred. I went to another hotel to get a room but I definitely did not book through this site. When I called supertravel the next day to discuss the situation, they basically told me there is nothing they can do. The lady wanted me to call the hotel and ask them to approve a refund and ask their name. Then call supertravel back and give them the information. Well when you call OYO hotel you do not get the front desk so of course I could not speak to anyone. I then looked up the site to contact supertravel directly. I explained the situation through chat with them. When asked how I would prefer to be contacted I said by phone, however the only communication I have been able to have with them is through email. They also have not been able to get through to hotel. Oh they did just email and tell me I could send them the invoice from the hotel I was able to get a room and they could issue the refund. However, I do not have this because when the guy asked of I wanted it I said no. I was no near home and it would be one more thing for me to keep up with. Even after sending an email reminding them I have asked several times to speak with someone over the phone no one has called. Just wanted to post this for others to see so that hopefully it will save them unnecessary hassle.”

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Posted 3 years ago

Thank you for the review! We are truly sorry to hear about your most recent experience with our Support team, and about the issue you encountered at the hotel. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“Prompt responses and confirm reservation”

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Posted 3 years ago

“Hotel 4 étoiles très bien placé, proche de tout, transports, site, bains, restaurants, commerçants, etc. Personnel très pro, petit déjeuner très varié et excellent. Le prix incroyable pour un 4 étoiles. Nous sommes restés 8 nuits dans ce confortable hôtel et nous y reviendrons avec plaisir en réservant via Snaptravel qui négocie parfaitement les tarifs.”

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Posted 3 years ago

“Very clean and staff was friendly! We had a awesome breakfast both mornings! The lady taking care of the meal was great as well!! Had a great experience and will be staying there again soon!!”

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Posted 3 years ago

“Great prices”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews