Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was satisfied with the my stay. Not bad for the price.”

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Posted 3 years ago

“Saved $50 a night over the closest competition- they were by far the best rate.”

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Posted 3 years ago

“Some what manageable to reserve on line but there was no place to use complimentary code or to request vehicle storage for 10 days”

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Posted 3 years ago

“Good decor Great customer service Ideal parking”

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Posted 3 years ago

“I do not usually write reviews but this time I must do it I made three identical reservations, 1 directly with the hotel, and 2 others through Booking.com and another through snaptravel, in conclusion the one I made with the hotel and snaptravel at very similar price however the room assigned for the snaptravel reservation was much higher, the price of Booking.com was a little higher and the room was well located. I would book again with snaptravel.”

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Posted 3 years ago

“I was out of town for a bachelorette trip and thought I had everything covered but ended up needing a room for my last night there until my early morning flight. I'd usually book through the big name apps but the lowest price I could find on a decent hotel was between $175 and $200 then I found SuperTravel and the hotel I really wanted to stay at was only $115. Booked it in less than 5 minutes showed up at the hotel right after and was able to check in with no issues. I'll definitely be using SuperTravel again.”

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Posted 3 years ago

“Super Travel helped me save money on my last hotel in Boston.”

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Posted 3 years ago

“I was happy with the convenience and the price I was glad the prices for different places came up while I was looking for a hotel for the night.”

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Posted 3 years ago

“Very straightforward, great price, great, consistent communication.”

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Posted 3 years ago

“SuperTravel helped me found the economic hotel. It sent me the confirmation letter after payment. When I arrived at the hotel, it’s very convenient for me to check in.”

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Posted 3 years ago

“I knew I was going to need to stay one night in a little town close to where I would need to be early in the morning a couple of clicks a little bit of reading, bada bing Bada boom I had a room booked. I stayed there last night and it was perfect. The whole experience has been wonderful and easy I got a really nice room for a very small price.”

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Posted 3 years ago

“Best stay on good budget.”

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Posted 3 years ago

“Great service great stay”

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Posted 3 years ago

“Best way save money”

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Posted 3 years ago

“Last minute travel to LA. Found an amazing deal with SuperTravel with no horrible surprises and was actually surprised at the room! Looking forward to using this service again.”

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Posted 3 years ago

“Great Value and a great price and on short notice courteous and Swift response !”

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Posted 3 years ago

“The people here were so nice. Clean rooms. Safe neighborhood. Comfortable beds.”

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Posted 3 years ago

“Great deal and no hidden fees. Love it”

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Posted 3 years ago

“It’s best value to price”

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Posted 3 years ago

“Booked a hotel and after paying for it and charging my card I got a notice saying the price went up and I would have to pay more and re-book it to get a reservation. Problem is my card was already charged so I could not re-book it. Customer service refused to do anything about it and I was scammed out of my money and my hotel reservation.”

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Posted 3 years ago

We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site: https://help.livesuper.com/support/solutions/articles/48001209680-how-to-contact-snaptravel

Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews