Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Super.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Xxxxxxxxxxxx”

Helpful Report

Posted 3 years ago

“Bueno. Falta organizar la app”

Helpful Report

Posted 3 years ago

“SuperTravel was very helpful with me finding a room in Florence,Ky and help find it at a discounted price saving me over $70 so I will recommend and you this service for upcoming travels”

Helpful Report

Posted 3 years ago

“Customer service and price are wonderful. Security on premises and to get to rooms in the hotel is provided.”

Helpful Report

Posted 3 years ago

“Fiz uma reserva no hotel e deu tudo certo. Gostei do sistema pelo WhatsApp. Muito simples, foi o que me atraiu. Recomendo.”

Helpful Report

Posted 3 years ago

“Have a good price”

Helpful Report

Posted 3 years ago

“Buchung,Preis und Kundenservice,super 👍immer wieder gerne”

Helpful Report

Posted 3 years ago

“Great service clean rooms”

Helpful Report

Posted 3 years ago

“I was searching all the other travel sites and I could not find a good deal went to the www and snaptravels site was farther than I normally go but I was desperate .So I clicked on there website and boy I was amazed how this company had rooms for hotels that where sold out on the other sites and to top it all cheaper then all the big name travel co.Impressive and so I will continue using them from this day forward”

Helpful Report

Posted 3 years ago

“Everything was really easy and they texted me important info about my stay at just the right times. I've got no complaints lol, they did a great job. I will use this service again in the future if they can consistently do such a good job as they did for this trip.”

Helpful Report

Posted 3 years ago

“Easy to find the specific hotel I wanted for a cheaper price than other sites. Loved the text message updates! Will 100 use again!”

Helpful Report

Posted 3 years ago

“This site arbitrarily changes your reservation dates to capture revenues for days they haven't already sold. I was directed here while searching on Trip Advisor for a room at the George Washington in Winchester, Va. Trip Advisor claimed to have rooms available through this site for the day I needed. I tried several times to book the various rooms that Super Travel claimed to have available, entered my cc number and then the room chosen was unavailable. After the 3rd try, this ripoff company reverted to today's date, three days sooner than I needed the room and I didn't notice. I hit booked and of course that one went through. Today is Sunday, I had been searching for Thursday. They won't refund the money for the room they booked for me on a day I didn't request.”

Helpful Report

Posted 3 years ago

We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research. Every reservation is made based o the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site: https://help.livesuper.com/support/solutions/articles/48001209680-how-to-contact-snaptravel

Posted 3 years ago

“La página fue de fácil acceso. excelente servicio.”

Helpful Report

Posted 3 years ago

“Gracias Diosas Bendigan Protejan e Iluminen y a Vuestras Familias Eternasmementes Pas Inverencial 😺 🎩 🌷 🌹 🌺 ☀ 🌈 🍇 🥂 🏄‍♀️ 🏄‍♂️ 🇨🇺 Cristas 🇲🇽 🇷🇺 Rusas y Ucranianas 🇺🇦 Pas y Amarss Acuerdas a las Inteligencias Divinas 🇫🇷 🏝️ 🌊 ⛵ 🏖️ 🇪🇸 🎨 🏩 ❤️ 💚 💜 💞 💞 💞”

Helpful Report

Posted 3 years ago

“La rapidité, l’efficacité et surtout la simplicité franchement bravo et très bonne continuation!!!!”

Helpful Report

Posted 3 years ago

“quick and easy! saved money”

Helpful Report

Posted 3 years ago

“Saved us $, easy!”

Helpful Report

Posted 3 years ago

“Muy bien, la aplicación te cuida”

Helpful Report

Posted 3 years ago

“Snaptravel found accommodation for us at a resort that was booked out and was happy with the upgrade and we also got late checkout.. Thankyou. The only thing negative was they were hard to get in contact with so I was a little nervous booking with them at first”

Helpful Report

Posted 3 years ago

“Loved it! Very easy to use when booking a hotel. Discount I got on the hotel was a plus! I will be using this again!”

Helpful Report

Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews