Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy. Works every time and usually the best price.”

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Posted 3 years ago

“I was nervous at first trying a new way to book a vacation. Snaptravel made it easy and saved us money. I originally booked a hotel that then changed names between me booking and the time of our stay. There were no issues at all with our reservation.”

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Posted 3 years ago

“HOTEL DIDNT HAVE THE RESERVATION! STIL DIDN'T GET A REFUND! LEFT STRANDED AT 1AM”

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Posted 3 years ago

Hi there, We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 3 years ago

“It's so easy to use.”

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Posted 3 years ago

“Easy process and saved money”

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Posted 3 years ago

“Great low rates”

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Posted 3 years ago

“Received a wrong address. Snaptravel continued to tell me not to worry. Left us hanging, we had to sleep in car.”

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Posted 3 years ago

Hey Blake We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“I was able to book through snap travel when hotel of choice was sold out on other sites. I truly appreciate snap travel for making my hotel booking accommodations come true. I would recommend this site to others.”

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Posted 3 years ago

“Great app, easy to use. Saved heaps of cash!”

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Posted 3 years ago

“I’ve utilized Snap Travel twice and each experience has been wonderful.”

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Posted 3 years ago

“Snap travel was so easy to work with and they were very honest about the pricing, letting me know that the hotel would have an additional charge as well (only $5). They were also able to coordinate a last minute add to my reservation with ease. I recommend them for their pricing and for being accommodating/communicative.”

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Posted 3 years ago

“Quick reply Andeasy”

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Posted 3 years ago

“Very easy, Snap travel always save me money a d it gives very accurate property descriptions.”

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Posted 3 years ago

“Save $250 over going directly through the hotel.”

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Posted 3 years ago

“I booked a room with 2 beds and when I arrived the man at the desk said he had overbooked and there was only a room with one bed. Snaptravel refused to refund my money”

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Posted 3 years ago

Hi Day We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“The people are very cheerful, helpful and sweet. The hotel was clean. The pool was open and clean. The hot breakfast was decent also.”

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Posted 3 years ago

“Great job well executed”

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Posted 3 years ago

“Prezzi convenienti e servizio impeccabile!!”

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Posted 3 years ago

“Great easy cheap and fast”

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Posted 3 years ago

“Beat any price”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews