Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy to use and navigate.”

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Posted 3 years ago

“Super easy and great price”

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Posted 3 years ago

“Always makes me happy cause I know I am covered like a blanket when using Snaptravel!!!”

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Posted 3 years ago

“Great experience”

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Posted 3 years ago

“I got the best hotel price on Snaptravel.”

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Posted 3 years ago

“I have been trying to rebook a cancelled flight for last 2 months with 100+ email back and forth. I am completely drained with the back and forth and the delay. Every time I send a itinerary, I get a response back after a week and by that time that price is already gone. I wish I could give 0 stars.”

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Posted 3 years ago

We are truly sorry to hear that you had trouble with your reservation. As this review is about flights, please connect with our travel partner by sending an email to info@bookingvault.com. You can also call us at 1-833-600-5830. They are best equipped to can help answer your question about your flight reservation.

Posted 3 years ago

“Best deal i could find once again”

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Posted 3 years ago

“Price, ease of use”

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Posted 3 years ago

“Any positive review is fake. This is a complete scan do not use.”

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Posted 3 years ago

We are truly sorry to hear how you feel about our service. We do want to bring to your attention that we do not have the ability to fabricate reviews, and we are glad that guests who had had great experiences with us are also compelled to leave their reviews. Everyone has the right to leave a review, as this is not exclusive to negative experiences. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 3 years ago

“Best Booking app or site, for sure!!!”

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Posted 3 years ago

“Wonderful site. Great savings.”

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Posted 3 years ago

“Super easy and such amazing deals!”

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Posted 3 years ago

“Great savings”

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Posted 3 years ago

“DO NOT PURCHASE EVER WITH THEM. Its a Scam Travel service rather than snap travel. Their website is NOT TRUSTWORTHY. It uses bait and trap method to fraud its customers. I booked a hotel for my family through snap travel and had worst experience. 1. Snaptravel website showed me a search result with a hotel that doesn’t take kids despite me searching in the filter for specifically 2 adults and 1 kid 2. While booking that hotel no where during the booking process it mentioned no kids allowed. After booking the hotel when I verified with hotel it mentioned kids not allowed and I immediately contacted Snaptravel to cancel the booking because the hotel didn’t accepted kids. 3. Snaptravel agent confirmed to me that they were taking care of the cancellation and they were going to talk to hotel immediately on the same day. 4. Snaptravel customer care did not contact the hotel on time for cancellation instead contacted the day after original checkin date which is too late and hence the hotel denied cancellation request. All this mess i had to deal with snaptravel customer service team who kept passing me around agents made me wait for a more than a day and then denied me my refund even it was their fault from the start. Never ever will use their website again. SNAPTRAVEL IS DEFINITELY BOUND TO FAIL WITH THE LAME CUSTOMER SERVICE THEY HAVE NOW. I do not agree that you are now putting me as responsible for this and denying my money back. Please do the right thing and refund my money back immediately”

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Posted 3 years ago

Thank you for the review, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“We just got back from a week at Grand Fiesta Americana Coral Beach in Cancun. I got a super low price from Snaptravel. I opted for the VIP package and was upgraded from a 2nd to a 9th floor—spectacular oceanfront room.”

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Posted 3 years ago

“Very easy to book and saved $$$”

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Posted 3 years ago

“Used before and always will when available!”

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Posted 3 years ago

“I only book with Snaptravel!!!”

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Posted 3 years ago

“An excellent organization, punctual information and convenience of service. Recommended”

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Posted 3 years ago

“So so helpful.. always”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews