Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,013 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was great fast and convenient. Great prices I recommend booking with supertravel”

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Posted 2 years ago

“It was easy”

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Posted 2 years ago

“Sper easy to book and prices consistently best I could find.”

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Posted 2 years ago

“This was the first time I’ve use it for travel, it was a fantastic experience and a low low price. I would highly recommend if you were going to book anything this would be the site to go to, and I travel a lot.”

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Posted 2 years ago

“SuperTravel had the best price and easy booking. Will definitely use them again!”

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Posted 2 years ago

“Excellent!…easy to book.”

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Posted 2 years ago

“Grate services: Best prices Quick response through WhatsApp Follow up during my vacation and after 👍👍👍”

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Posted 2 years ago

“Had Avery nice stay . Very friendly And clean. Would stay again.”

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Posted 2 years ago

“Used this service to book my hotel for a week long trip in LA. Loved it! Such a great deal at a great boutique hotel”

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Posted 2 years ago

“Got a great rate in a great hotel during my stay in Dallas Texas. The process was simple, easy and accurate. The price was unbelievable and I will definitely use this service in the future. No hassle, no mess no fuss just accuracy.”

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Posted 2 years ago

“First time using Supertravel. Was very impressed with the price. When we showed up at the hotel, everything went very smoothly and no extra fees. Very happy about that. Saved over $40 compared to the other offers.”

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Posted 2 years ago

“One week I booked a hotel over the phone after checking price and availability. The next week I needed to stay in same area, I choose SuperTravel for the same hotel and saved $100. That’s a fact!”

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Posted 2 years ago

“Great rooms friendly service. Lovely breakfast”

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Posted 2 years ago

“Cheap and never a problem”

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Posted 2 years ago

“Terrible company. Bait and Switch. I booked for one location and they confirmed me in another. Wouldnt help to fix it.”

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Posted 2 years ago

Hi Traci, Thank you for reaching out and we are so sorry to hear about the problem you had with your reservation. Please note that we do not have the ability to modify any reservations or change your research. Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates or hotel that you have selected are not available, the system lets you know and shows the next available dates and other hotel options. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. Unfortunately, because you've booked a non-refundable reservation, we are unable to make any changes to your booking, including changing the dates, and cancellation will not result in a refund. Please note that this was communicated on the booking form before the reservation was made, and later on the confirmation page. The only exception would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. If so, please ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and the guest's name. Alternatively, if you reached out to them by phone or in person, please always make sure to get the name and position of the staff that has accepted your request. To speed up the process, we have escalated this matter to our Amendments team who will be reaching out to the accommodation on your behalf and request an exception to be made. They will follow up with you as soon as possible. We reiterate our apologies for any inconvenience and we appreciate your patience.

Posted 2 years ago

“Excellent simple process fantastic price. Highly recommend”

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Posted 2 years ago

“Price is the most affordable, less than what hotels itself charge, very fast”

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Posted 2 years ago

“Very close to universal , shopping and restaurants. Hotel is nice. Amenities are very good. Free breakfast is appreciated”

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Posted 2 years ago

“Not only was my transaction quick and easy... I got the best hotel price. Very happy!”

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Posted 2 years ago

“Muy sencillo, gracias ☺️”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,013 reviews