Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,014 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,014 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muy sencillo, gracias ☺️”

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Posted 2 years ago

“Good experience”

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Posted 2 years ago

“I got the best price and lower than the others out there. Very happy and will continue too use them.”

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Posted 2 years ago

“The best price”

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Posted 2 years ago

“We had no problem with our reservation and the hotel was great.”

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Posted 2 years ago

“It’s so easy the customer service is great”

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Posted 2 years ago

“What a simple efficient site. Straight through to the site get a code by text, enter that and hey presto you've got the accommodation you want at the price on offer.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“We wanted a room while driving one night, called the motels and they said they were full, went online and for a great price booked our room and had a great experience.”

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Posted 2 years ago

“SuperTravel saved us a little over $50 on our overnight stay at the Laquinta Inn. Everything went super smooth”

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Posted 2 years ago

“Very nice room the bed was wonderful very comfortable and the room was very spacious and clean and to top it off the complementary breakfast was great I will be back again very affordable and reasonable !!!!!!”

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Posted 2 years ago

“I.T. company that takes bookings and payment for non existent accomodation. If you are lucky enough to request a refund before you turn up to your hotel, then you will be charged a $310 booking fee which they pocket even though you had no choice but to cancel the fraudulent booking. SCAM SCAM SCAM”

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Posted 2 years ago

Hi Lara, We appreciate you letting us know about your experience and we are so sorry you have that perception about our service. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Kindly be advised that we do not see any communications you made with our team in regards to your concerns. It also appears you have cancelled the reservation and have been refunded in full. We want to let you know that it's common practice for hotels to process their 3rd party bookings closer to the check-in date, so they may not be able to share the number in their system yet. In addition to the reference B_8696962 you got when you made the reservation, closer to the arrival date the hotel will be able to provide their Hotel Confirmation Number (HCN). It is to be noted, that there are some hotels that have that number available closer to arrival but you can always check with our Support team so they can get that confirmed as soon as possible. This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, that as a third-party we cannot control some properties can only see it closer to check-in versus others that can provide their HCN weeks in advance. In addition, we see that the $310 you mentioned is actually the enhanced refund policy you have purchased along with your reservation. We hope we were able to clarify.

Posted 2 years ago

“This place is a scam save yourself the headache they will rob you”

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Posted 2 years ago

Hi Brandon, thank you for reaching out and we are so sorry to hear about your perception of our service. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler, and dozens of other press outlets. Our hotel rooms are sourced from different partners to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging. This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, incidents that might occur in the travel industry, that as a third-party we cannot control. For more information about Snaptravel, please visit our website! https://www.super.com/travel/ Can you provide with us more information on your concern so our support team may better assist you? All our contact information is available on the app and the site: https://help.livesuper.com/support/solutions/articles/48001209680-how-to-contact-supertravel

Posted 2 years ago

“Easy. Great prices. Rewards. Fast”

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Posted 2 years ago

“Excelente”

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Posted 2 years ago

“I had a very smooth & seamless process through SuperTravel with an excellent rate! I couldn't be more pleased with the experience. Thank you so much! SuperTravel will always be my first choice when booking trips, hotels, or anything that is available through them.”

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Posted 2 years ago

“My first time using SuperTravel, it was easy to navigate. I received several good options for my stay. I was able to book quickly and had a good stay. I will be using this site again.”

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Posted 2 years ago

“This company took our reservation, booked our card immediately, and then when we showed up at the hotel it was sold out. We waited hours in the lobby (I had just had surgery) and the hotel manager felt bad for us and cleaned up a room that just had one bed when our booking was for two. I messaged Super Travel about this and after much back and forth, they at first said they would cancel my reservation, but I was already in the lesser room we took because it was 11:00 pm and I had just had surgery, I needed to lay down. Then they said they would refund my original payment because of the hassle. A minute later I received a text saying my reservation was cancelled by then! Looks like they are doing this, so they don't lose out, they are trying to scam the hotel now and say I cancelled my reservation, rather then them actually refunding me for their error. Fortunately I screenshotted the entire chat which shows me saying that I didn't want a cancellation and shows them clearly stating they would be refunding my credit card because of the hassle, so this can share with the Better Business Bureau as well as my Credit Card company and the hotel manager.”

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Posted 2 years ago

Hi Tamara, we appreciate you writing in. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. This matter has been escalated to our Urgent Care team who will be reaching out to the accommodation and the travel partner to investigate what happened and will follow up with you as soon as possible. We see that the team has assisted you with your concern. Please note that the team provided a free of charge cancellation as well as a credit to your account. Please note that our team could only either secure the room (which they have already paid for to be upgraded) or to have it cancelled free of charge. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 2 years ago

“I used this site for the first time! I can’t say how impressed I was with the experience! The price, the timelines of the confirmation to the hotel, to the hotel itself! I will definitely use this site again AND I WILL DEFINITELY recommend to family and friends!”

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Posted 2 years ago

“First time using Super travel and was hesitant. It was super easy to use and came though. Highly recommend and will definitely use again!”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,014 reviews