Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,011 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, fast and secure.”

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Posted 2 years ago

“VERY unhappy with this organization. Booked a hotel, made a small mistake on the dates, BY ONE DAY, and they refused to adjust my booking. $500.00 down the drain. DO NOT book with this company. Total scam. Your money is better spent DIRECTLY with the hotel. At least that way they ACUTALLY care about their customers, their money AND their experience. I will NEVER use this company again, NEVER recommend them to any of my friends. I travel for work frequently and will be sure to tell EVERYONE about this organization, and exactly how full of **** they are.”

Helpful Report

Posted 2 years ago

We’re sorry that you have that perception of our service. While we regret to hear you did not enjoy your experience booking with us, we kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies. The only exception to deviate from the original policy is if you reached the accommodation, you must ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and guest name. We hope we have clarified your doubts and concerns.

Posted 2 years ago

“Booking a resort in the Dominican Republic was super simple with Super, and we got an amazing deal. We confirmed with the resort beforehand and our rooms were booked and had an amazing time!”

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Posted 2 years ago

“I have already used this service several times to book a hotel. the best experience!!! everything works perfectly!!! Thanks a lot!! Recommended him to all my friends. who started to use, too, very satisfied. clear work and very good offers for the price!! Thanks a lot!”

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Posted 2 years ago

“Grate website”

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Posted 2 years ago

“Very easy and saved me a lot of money!”

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Posted 2 years ago

“Best last minute deals on hotels. They offer the best price every time.”

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Posted 2 years ago

“Easy service. Very helpful for booking hotel.”

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Posted 2 years ago

“Reyna Quiroz”

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Posted 2 years ago

“Excelente servicio y atención. Instalaciones muy agradables.”

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Posted 2 years ago

“DONT BOOK WITH SUPERTRAVEL!!! I made a reservation and apparently the payment didn’t go through, it was not appearing for the hotel but my bank account was charged by this 3rd party app. When I contacted the supertravel agents they all kept saying “this will be escalated give us 20 minutes”. They said that in 5 separate occasions. I waited a total of 2 and a half hours at the lobby for the issue to be fixed. After they fixed the problem they said they’ll give me 20% credit for the next reservation through them, but who in their right mind would book again with this horrible site? I wouldn’t, never again.”

Helpful Report

Posted 2 years ago

Hi Esther, We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Posted 2 years ago

“They helped me get the best rates for a nice hotel!!! I will use again. Very nice and easy to use service!!!”

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Posted 2 years ago

“Our little weekend getaway was amazing with the help and discounted stay through SuperTravel! The site was very user friendly and I would totally use it again! :)”

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Posted 2 years ago

“It’s a secure service and helps to save money”

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Posted 2 years ago

“Easy and user friendly.”

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Posted 2 years ago

“While looking for a good rate for hotels.. found supetravel, great price, booked room with no problems checking, they will replace my old go to HW…. Great response with good information thanks… told my family about them”

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Posted 2 years ago

“Best price for the place we were looking for by far. Easy to close the deal. Will keep an eye out for these guys next time I book a room.”

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Posted 2 years ago

“I stayed at the Cambria Somerville, right at the border with Cambridge, very close (10-15 min walk) from Harvard and 15 min walk from Red and Green lines. The price was good ($1,085 for 4 nights), the hotel is very decent. It also has a good restaurant.”

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Posted 2 years ago

“El hotel no respetó la reservación y no me quieren hacer el reembolso”

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Posted 2 years ago

Hola Dagoberto, Lamentamos saber de su experiencia. Como no podemos identificar su reserva a través de este comentario, le pedimos que se comunique con nuestro equipo de Soporte. Uno de nuestros agentes en vivo estará encantado de analizar esto más a fondo y asistirle lo antes posible. Toda nuestra información de contacto está disponible en la aplicación y en nuestra página: https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

Posted 2 years ago

“It was very easy to use and I had a room booked and paid quickly while traveling by car”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,011 reviews