Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,077 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price savings were great and no hassle at check-in. Very simple and efficient.”

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Posted 2 years ago

“I booked a hotel room with SuperTravel on December 12, 2022. I checked their website thoroughly and found the price attractive, so I booked with them. I knew that some platforms include the city taxes in their reservation fee but I needed to make sure so I asked the support staff about it and they reassured me that there were no other "surprise fees" at my check-in time. (I can provide screenshots that I asked about the city tax and the agent confirmed that what I asked for is the "city taxes" and that there are no other taxes and fees) When I arrived at my destination hotel, I was asked for an extra 48€ as "City tax" and when I asked the SuperTravel support about it, they just changed their mind and replied that the city taxes are not included in their price. I sent screenshots to their support agent (Of the time the other support agent told me: "Please note that the fees on your reservation include the room rate and taxes and fees" after confirming that my question was about city tax) and they simply said: "Sorry for the wait. As a previous representative tell you, "Please note that the fees on your reservation include the room rate and taxes and fees". This is what I'm telling you about the SuperTravel taxes and fees. City tax is a different thing." So I conclude that the prices on their websites, at least in my case, are not real and you might incur additional fees. I strongly advise you against booking with this website, they are trying to mislead you with incorrect prices and information. Always double-check the costs and fees with the hotel before you travel.”

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Posted 2 years ago

Hi Amir, We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our Corporate team is reviewing your case and will reach out to you directly as soon as possible.

Posted 2 years ago

“Very competitive price”

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Posted 2 years ago

“Fast and efficient booking thank you”

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Posted 2 years ago

“Had issue with a trip. Needed help with an email and a bad experience. John Andrei would not help in anyway. Asked for direction in a charge issue that they claim you can make. Then asked to talked to a manager and he refused. Will never use super travel again.”

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Posted 2 years ago

Hi Merrick, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. We ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 2 years ago

“Not sure if these are the same as snap but I’ve been using them for years. Super simple and always a great price”

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Posted 2 years ago

“We reserved a hotel room, at a great price, in Colombia. Super made and completed the reservation within minutes so all went smoothly. A1 service!”

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Posted 2 years ago

“Great price for great hotel”

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Posted 2 years ago

“Price was definitely reasonable. Especially for the hotel I stayed at. The whole process was smooth and I didn’t have any issues! I don’t think anyone else can beat their prices at the moment.”

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Posted 2 years ago

“I have used them twice now. Both times worked great and got best price available. I would recommend giving it a try!”

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Posted 2 years ago

“Easy ,fast and good deal”

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Posted 2 years ago

“Super easy to book five star establishments at three star prices!”

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Posted 2 years ago

“This was the first time we used SuperTravel and we were very pleased with the price. We had never heard of the company before and were a bit skeptical but it lived up to the reviews that we had seen. Their price beat Hopper and Expedia by $20/night. We’ll definitely try them again.”

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Posted 2 years ago

“SuperTravel was very easy to book and very convenient. Their prices beat others. I will look to book again soon through them.”

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Posted 2 years ago

“Super travel immer einfach und schnell , Und zuvorkommende Angebote bezüglich Vergünstigungen! Immer wieder gerne! Danke !”

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Posted 2 years ago

“My stay was outstanding. The customer service was friendly. The price was right. All around service was outstanding.”

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Posted 2 years ago

“The price is better than others”

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Posted 2 years ago

“First time using the price was far cheaper with Super Travel! Thank you for helping get the price that I needed it for with in my budget.”

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Posted 2 years ago

“I only found out about super travel last week I am in love with its efficiency and of course the amount of money it saved me. I will always use Super Travel”

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Posted 2 years ago

“I was apprehensive about signing up and purchasing through your site as I had not ever heard of it, and read a few negative reviews. However, I was delighted. I was given a good price for a lovely hotel.”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,077 reviews