Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,077 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This website does the Bait and Switch where they post the wrong amount for different hotel fees. Next they will tell you that you are outside your cancellation window when your not even though there policy clearly states you can get a full refund. If you request to speak to a supervisor they do not have any in hand and then you will get an email from some random person. ITS A SCAM!! Do Not Use This Website!! This what they emailed me!! I'm sorry to hear that you're having a problem regarding the parking fee since the hotel is asking you to pay for the parking fee more than the amount you were informed on our website, however the requirement to pay for parking fee is already up to the hotel policy. Please be informed that the hotel has their own policy on the mandatory fees they'll be collecting upon checking in and they can change the amount of it as well and we have no control over that since it's a policy that we cannot intervene. In a situation like this, it's best to communicate and contact the hotel directly for you concern to be acknowledged and be resolved. I do apologize If you now want to cancel the booking because of this trouble. Upon checking here on my end, your reservation is actually well confirmed already and no longer refundable which means that cancelling the booking will not result in a refund. However, I can also suggest you to contact the hotel and ask for approval to cancel your reservation and send us an email at travelhelpdesk@super.com with the written documentation from the hotel stating that they approved to cancel the booking. I do understand that it is not the ideal scenario that you want, but I do hope that you understand that we have a policy that we have to follow. Again, I'm sorry for the trouble, and we appreciate your cooperation throughout this matter. Best regards, Jayson”

Helpful Report

Posted 2 years ago

Hi Rhonny We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our Corporate team is reviewing your case and will reach out to you directly as soon as possible.

Posted 2 years ago

“Really quick and easy to use. Great price”

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Posted 2 years ago

“The room is so clean and tidy and the bed so comfortable. It was so quiet and peaceful and I had the best sleep I’ve had for a long time. Location is fantastic right next to Westfield Hurstville and the train station is a couple of hundred metres away.”

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Posted 2 years ago

“Happy customer. All went so well. Will recommend them to others.”

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Posted 2 years ago

“We were able to get a reservation at a wonderful resort in Las Vegas in a great location. The best part was the service received making the reservations and keeping in touch with us before during and after our trip. Oh yeah! We got the best deal ever!! Thank you”

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Posted 2 years ago

“They where very kind and everything I expected from a hotel! Very reasonable price and nice rooms for the price. Very quiet and will be using them again in the future.”

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Posted 2 years ago

“Service & pricing was great!”

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Posted 2 years ago

“Super travel got the best price for me. It was a nice hotel. Nothing to sign in to. They made the whole process easy”

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Posted 2 years ago

“Super travel gave me the least expensive options and made the whole process easy. Thanks so much !”

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Posted 2 years ago

“Awesome you guys rock”

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Posted 2 years ago

“Die Buchung war einfach und unkompliziert, was will man mehr. Alles bestens…”

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Posted 2 years ago

“Super easy to book travel and THE BEST rates!!”

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Posted 2 years ago

“I will never recommend this 3rd party service. The facility said they could not access the virtual card through super travel. Then nobody in customer service to let them know what was going on. The security from the hotel said I got ripped off and proceeded to try and throw me out after paying over $400 for this reservation. Then police came and threatened to arrest me for trespassing. This is the worse experience I ever had. To be treated like a criminal after spending my hard earned money. Just very unprofessional and embarrassing.”

Helpful Report

Posted 2 years ago

Hi Shakirra We are sincerely sorry to hear that you had trouble with your reservation. We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. Our Support team is currently working on your case, reaching out to the travel partner and the accommodation, and will continue to be in touch with you as soon as possible. We really appreciate your patience so far.

Posted 2 years ago

“I’ve loved my experience.”

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Posted 2 years ago

“Great rate, lovely hotel and price was excellent.”

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Posted 2 years ago

“The room and very clean and nice. Also the staff was very friendly.”

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Posted 2 years ago

“The transaction for our reservation was quick and painless, the rates were cheaper than other sites and the reservation was confirmed before check-in. Reliable and travel friendly, 5 ⭐️’s!!”

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Posted 2 years ago

“It was easy, fast and cheaper than other websites.”

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Posted 2 years ago

“Excellent customer service and prices!”

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Posted 2 years ago

“Tudo correu 100% excelente atendimento, ficamos muito satisfeitos.”

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Posted 2 years ago

Super.com is rated 4.5 based on 6,077 reviews