Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,007 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sehr gut , unkompliziert”

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Posted 1 year ago

“I booked 4 stars from Super hotel a 6 nights in Turkey through Kayak app. for our anniversary. After traveling for 24 hours the hotel couldn't allocate the booking and after 3 hours talking to Super hotel customer service and spending more than $150 of roaming calls they told me to go to another zero stars hotel or take your money back and when I requested to talk to a supervisor she told me he will call me after 3 hours and when I told her to transfer me to the survey she hanged up on me. Someone need to stop this false advertising and scam please. I spent more than $3000 and traveled across the planet to spend 6 nights for our anniversary and now i am staying in a hotel with 5 feet reception having washing machine next to the check in desk. This is not fair. My Super hotel confirmation number is B_10189305”

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Posted 1 year ago

Hi there, Thank you for reaching out to us about your reservation B_10189305. We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter. We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future. Regards,

Posted 1 year ago

“Great rates. User friendly. Terms are very clear. Easy to cancel. Excellent!!!”

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Posted 1 year ago

“www.super.com We had a reservation done on a 3rd party travel site. The reservation was canceled by Motel 6 because my friend and his wife were put on a 60 day Do not rent list. I wasn't aware of it and they weren't either. The reservation was accepted by Super.com but was canceled by Motel 6. We were supposed to check in July 1st, 2023 and then check out July 6th, 2023. Super.com escalations told me that we aren't going to get our money back because they are a 3rd party booking company and that refunds are 100% nonrefundable. How is this ethical business practices? That's basically legalizing stealing from hard working people. Plus, after looking at their terms and conditions they say we agree to waive our rights to a specific arbitrator court system. We couldn't use the reservation and I work payday to payday to try to support myself and survive. The total cost of the reservation is $650 dollars. For me that's alot of money and to some people that's a little. But I live in Colorado and the cost of living in this state is outrageous. Dont forget about the working class who are trying to survive.”

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Posted 1 year ago

Hi Isaiah, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "Help" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 1 year ago

“Super was super, easy to navigate and use. I found a nice place at a better price than Trivago, Kayak, and Expedia. It was smooth sailing. Everything went better than expected.”

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Posted 1 year ago

“Be aware of super travel, i made a reservation by mistake with them and qhen asked for the refund they refuse to give me my money back . They are crooks no body does that now days , Be careful , their hotels are nasty not clean at all”

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Posted 1 year ago

Hi Siham, We are truly sorry to hear that you had trouble with your reservation. Unfortunately, because you've booked a non-refundable reservation, we are unable to make any changes to your booking without the hotel's written approval. The only exception to deviate from the original policy of your booking would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. In that case, you must ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and guest name. Alternatively, or if you reached out to them by phone or in person, please always make sure to get the name and position of the staff that has accepted your request. Regards

Posted 1 year ago

“i've been using super for about 3 years. they beat trivago on most locations and i have had to cancel a few times due to differing issues but always got funds back rapidly. im just back fro vegas and got great rates on waldorf astoria, vdara and resorts world (i move around a bit if i find good prices) and anyone i spoke to i told them to try super.com, hopefully they listened, i just said thank me later if you get sorted. happy to recommend (no affiliation, just glad of a good deal)”

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Posted 1 year ago

“Great price”

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Posted 1 year ago

“Excellent service and smooth transaction”

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Posted 1 year ago

“Easy, quick booking. Affordable!”

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Posted 1 year ago

“Very easy and fast. Great prices wonderful room. But no fault to them but check in was 3 and I got there at there at 2:45 they didn’t have a room until 4.”

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Posted 1 year ago

“The price was good and the service was great”

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Posted 1 year ago

“GREAT EXPERIENCE, i was a little skeptical at first but it turned out to be 10/10..Highly recommended”

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Posted 1 year ago

“Quick and efficient”

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Posted 1 year ago

“I have used Super Travel for 2 different hotel stays it has been fast and a convenient process. The last stay was amazing because the hotel I chose had my name displayed on the television. Both have treated me very presidential even through extending has been at the click of a button. I will continue to use this company and I hope to be able to take advantage of the offers they expire quick. It has been a great experience thus far!”

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Posted 1 year ago

“Loved the experience each time …absolutely hassle free…I have done many hotel reservations through Super Travel and my experience has been wonderful ..confirmation within seconds”

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Posted 1 year ago

“Reservation was perfect with the best price”

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Posted 1 year ago

“Cheapest rates and great rooms”

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Posted 1 year ago

“Super is Super savings on Great Hotels!”

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Posted 1 year ago

“Booked a hotel at a much lower price than booking directly. Everything went smoothly, great communications.”

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Posted 1 year ago

Super.com is rated 4.5 based on 6,007 reviews