Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,007 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Super.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super is excellent. Prices are affordable and room is clean and nice. Very good experience. I will definitely use SuperTravel again.”

Helpful Report

Posted 1 year ago

“Easy booking with excellent prices. They kept me informed all the way”

Helpful Report

Posted 1 year ago

“Excelente precio y velocidad de reserva Excelente price and reservation waiting time”

Helpful Report

Posted 1 year ago

“Booked a room for an extra week while in tunisia with them didn't go through so re tried and they took it out of bank twice and ended with 2 rooms email straight away and told me they would reimburse me in few days now home told they weren't reimburse me even have the message they said about me getting it”

Helpful Report

Posted 1 year ago

Hi Fiona, We are truly sorry to hear that you had trouble with your reservation. Please note that in cases where the booking doesn't go through, no charges are made, as this is rather an authorization hold or pre-authorization, and it shows in your bank as pending. This service is offered by your card provider whereby the provider. Unfortunately, because you've booked 2 non-refundable reservations, we are unable to make any changes to your booking without the hotel's written approval. The only exception to deviate from the original policy of your booking would be if you had reached out directly to the accommodation, and they send you our way because you have reached an agreement. In that case, you must ensure you get written confirmation that they will discount or refund your stay, outlining the date of stay and guest name. Alternatively, or if you reached out to them by phone or in person, please always make sure to get the name and position of the staff that has accepted your request. To speed up the process, we have escalated this matter to our Amendments team who will be reaching out to the accommodation on your behalf and request an exception to be made. They will follow up with you as soon as possible.

Posted 1 year ago

“Great system 👏”

Helpful Report

Posted 1 year ago

“Excellent service.”

Helpful Report

Posted 1 year ago

“Got a good price on my room, and had no problems. Which says a lot!”

Helpful Report

Posted 1 year ago

“Best deal I found and Hotel was great!”

Helpful Report

Posted 1 year ago

“Booked through Super and found the best deal out there on our hotel. Highly recommend this site. Stayed two nights in Toronto.”

Helpful Report

Posted 1 year ago

“Check in was simple and easy, our room was very clean and Super Travel was very affordable! Will be using them again.”

Helpful Report

Posted 1 year ago

“Der beste Preis - zu empfehlen!”

Helpful Report

Posted 1 year ago

“Alex was absolutely awesome to deal with and super helpful. He got our trip off on the right foot.”

Helpful Report

Posted 1 year ago

“Super !!! Polecam. Cena była nie do pobicia!”

Helpful Report

Posted 1 year ago

“Keep same quality customer service and price”

Helpful Report

Posted 1 year ago

“Be aware! I made a booking with them they show in the picture a different room with king size bed for 3 and then in the description shows a twin bed! How can 3 people fit a twin bed?! Hours to call them and by chat no help at all. I’m the booking they offered a VIP service that DOESNT EXIST! During checkout, you'll see the option to purchase our VIP program. This is a small, additional cost with several amazing benefits. Perks of our VIP program include: A free upgrade call on your behalf! We'll try to negotiate an early checkin, later checkout or even a better room entirely 24/7 concierge service Expedited customer support Free booking modifications (subject to approval by the hotel but no cost on our end!) THATS A LIE! When you asked to contact the hotel to get at lest the upgrade of the room. Cause that’s why I paid for this service they refused to call the hotel! So what did I paid for?? I asked if they have another contact for the vip agents and that doesn’t even exist! So why are they offering and charging for this service? FRAUD! Be really careful!”

Helpful Report

Posted 1 year ago

Thank you for the review! We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate. One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site: https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel

Posted 1 year ago

“Super is the best for the lowest hotel rates. I loved Super before (when they were Snap) and this company has never let me down. Also, there was an issue with the hotel (act of God, no one’s fault) and Super worked very hard to resolve a potential issue. Bravo Super!”

Helpful Report

Posted 1 year ago

“I like booking hotels on here because it’s easy and cheaper h cost of hotels. And, good reminders and information.”

Helpful Report

Posted 1 year ago

“User friendly, and the price was by far the best!”

Helpful Report

Posted 1 year ago

“Fast and easy and super sufficient definitely will use again”

Helpful Report

Posted 1 year ago

“Really easy to book, the best pricing on the internet- arrived at the resort no issues! I saved around $150 booking through Super.com. We travel a lot with my daughters sports team- this will be my go to place to book.”

Helpful Report

Posted 1 year ago

Super.com is rated 4.5 based on 6,007 reviews