Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.46

4.5 Rating 6,007 Reviews

88 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made reservations on line. Was not able to check in early as rooms were not available yet. No issues. Ate, went to wife's cousins for a short visit. Made it back before dark as I do not ride after dark Room was largest room that we have been in to date. Pool was a bit crowded. I am fine with it (wife didn't like it much). The other people paid for their time as well. The bed, for me was not comfortable and I was up several times. I'll get over it. Breakfast wasn't too bad as we did talk to some other that had stayed there. Would go again if we make a similar trip.”

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Posted 1 year ago

“Got a hotel through this site, arrived on a day, reception closed, and left on a street. Contacted customer service, told no refund as by the hotel rules. But nobody informed us that we have to check in before 9 PM, which should be done by super.com Also I was offered insurance for any inconvenience, but when tried to fill out a form no options to give an exact problem, so that company also told us, no refund”

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Posted 1 year ago

Hi Gertas, Thank you for your messaged and we are so sorry to hear about the inconvenience. Our Urgent Care team is currently reaching out to the property on your behalf and request an exception to be made. They will follow up with you as soon as possible. Thank you for your patience and understanding all throughout.

Posted 1 year ago

“As the hotel is booked, They take the money from credit card and they don't pay the hotel. So, the hotel charges because they have not been paid. ( that's what hotel told me). Basically, it's a double charge. stay away from this company. book from a reputable website. Their low prices are just to attract customers and do the same trick to their customers. When i called the hotel, they said the supertravel didn't provide a virtual card number and on the other side when I called the supertravel, they said that they paid them. It is just a game that hotel and this website play so that you would get tired of pursuing your money that is stolen by the hotel and this app. I have official proofs that I’ve been charged twice from both parties(supertravel and the hotel). Stop lying. This is not the right way of handling the customers. I was planning to use their site very frequently but after seeing all this, I would rather get my travel needs from the company that I can trust, not from the company that steals money which we have earned all this money very hardly. they are just bunch of thieves that opened up a company and trying to steal money from people. They correlate all of these stealing methods with the hotel and they do the same thing with everybody who goes to that hotel and the hotel knows how to handle them along with the super travel. both of them charge and the person is left with double charges.”

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Posted 1 year ago

Hi Leonard, We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our Urgent Care team is currently reaching out to the property on your behalf and request an exception to be made. They will follow up with you as soon as possible. Thank you for your patience.

Posted 1 year ago

“Awesome 🤩”

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Posted 1 year ago

“Third times using, fingers crossed it will be another good one!! Nothing but solid prices”

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Posted 1 year ago

“Super got us a fantastic rate on a room where we were attending a conference. The room was clean, and comfortable. It was at a resort and had a lot of amenities we would loved to have participated in if we had the time. We will definitely be using Super again.”

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Posted 1 year ago

“Very satisfied”

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Posted 1 year ago

“The price is more favorable than other websites, and there are more choices”

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Posted 1 year ago

“If we could give 10 stars we would! Clean, comfy beds, nice happy hour bonus, breakfast was great and close to Nashville! We will be back;) Staff very accommodating too.”

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Posted 1 year ago

“Great prices, choices and excellent customer service!”

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Posted 1 year ago

“I have never rented and also have never heard of super.com. I was apprehensive at first but following consummation of my rental, confirmation from the front desk and assignment to a great room I was a Believer and give a 10 as a recommendation. It was fast, easy and super travel did not make me jump through hoops to rent the hotel! Supertravel save me big bucks! It is going to be my go-to site for future rentals! Thank you super.com”

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Posted 1 year ago

“I was a little nervous about booking with this company because the reviews on some other sites are pretty bad. I even ended up contacting the hotel myself a couple of days before to make sure the booking was still there. But everything went smoothly and we saved about $400 by going through super travel. No complaints about that!!”

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Posted 1 year ago

“Excelente servicio y preocuados en todo momento. muy recomendable”

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Posted 1 year ago

“I was able to save $150 on the room rate & received all the perks that other guests enjoyed. I was very pleased with my trip to South Beach.”

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Posted 1 year ago

“Shaved 10$ off the market price”

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Posted 1 year ago

“No glitches at three different hotels in three nights.”

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Posted 1 year ago

“It was able to provide me with pretty of options for hotels/hostels in the area. I was able to make my booking with ease. The price was also pretty good for this last minute trip.”

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Posted 1 year ago

“Booked a room at a little more than half price in major Metropolitan area. All went well and according to plan. I’ll definitely use Super.com again”

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Posted 1 year ago

“Excellent service. Their customer service is superb. I recommend Super.com”

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Posted 1 year ago

“Do not use this company for any hotel stays!!! I would rate this company below a 1 star if I could. I generally do not write reviews but their LACK of customer service is beyond any I have ever experienced for a hotel stay. I checked into Sonesta Suites while waiting for an apartment with my 2-year-old and noticed the room had roaches and was unclean. In order to change to a different room, I could only go back through Super Travel, who did not pick up calls even after a couple of hrs. Finally, we were given a different room which was also unclean and even had a joint on the table (I have pictures). Because I had to go through the same process, a long hold time, I checked out on the same day I checked in, with no call from Super Travel to try and resolve the situation. From 06.09 until today 6.17.2023, I have only gotten a run around each time I have called, I have been told a supervisor will call (they have not), was told I would receive an email on yesterday 6.16.2023 (they did not), and in between trying to get someone to answer (it's become a part time job!) or when they do, it's always the same script..."We will have a supervisor call you" and when pressed for a number of someone who can actually help...I keep being told, "It is not our protocol!" In the meantime, I do not have my refund for the six days I had reserved, have spent hours attempting to get this situation resolved, through no fault of my own, and was totally inconvenienced. Luckily, I did have money to make another reservation, but if not, this would have been a major problem. Even today I was told a supervisor would get back to me by 12:30, and of course no call!! Just empty promises! Save your money and future frustration!! Also I am writing a review on BBB and other travel sites.”

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Posted 1 year ago

Hi Amelia, Thank you for reaching out to us regarding your reservation. We are truly sorry to hear about the inconvenience Please note our amendments team is already working with our travel partners to provide you with a resolution at the earliest. For non-refundable reservations, it is imperative for us to negotiate that refund on your behalf. We appreciate your patience and you will hear from us shortly. Regards,

Posted 1 year ago

Super.com is rated 4.5 based on 6,007 reviews