Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our stay at the Hampton Inn And Suites was a great experience. Got to do early check in and the people were friendly.”

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Posted 3 years ago

“Hotel excelente, fomos muito bem atendidos.”

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Posted 3 years ago

“They saved me money on my hotels, fast and easy to use.”

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Posted 3 years ago

“Great staff, great pool, great breakfast!! Slept well. Room was clean and everything was there, towels, fresh coffee, fridge and there was a hot tub. Best hotel and service I've had in a long time. Thank you!! Everyone was smiling, will definitely recommend.”

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Posted 3 years ago

“Very nice thanks”

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Posted 3 years ago

“Great hotel with wonderful facilities and all that they promised. Amenities were top class with a good price for the value received.”

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Posted 3 years ago

“Never have had any trouble with them and love the discounts”

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Posted 3 years ago

“Saved money on recent hotel stay!!”

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Posted 3 years ago

“Saved allot of money on my travels”

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Posted 3 years ago

“Supertravel got the best price for the hotel that I selected.The hotel was excellent and I received great check in and service thru my stay I will certainly use them again”

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Posted 3 years ago

“Best booking site!!”

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Posted 3 years ago

“Beautiful clean room. Hotel was great, loved that it had a restaurant and lounge. Happy to not have to go out for dinner after a long day of driving. Room was very comfortable as well.”

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Posted 3 years ago

“Price was perfect for the room and location. Also front desk staff was super helpful and kind through out my stay”

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Posted 3 years ago

“Best price on rooms by far. Hotel was perfect for our overnight stay.”

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Posted 3 years ago

“Very easy to use- completed very quickly- and a nice text message from them reminding me of the reservation- confirming itinerary was nice touch”

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Posted 3 years ago

“Very easy to use- completed very quickly- and a nice text message from them reminding me of the reservation- confirming itinerary was nice touch”

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Posted 3 years ago

“Everything was so easy and worry free!!! Thank you”

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Posted 3 years ago

“I am a 78 year old Airforce Veteran and my wife is a 76 year old breast cancer survivor...we are on a fixed income and have disabilities that require a handicap accessible hotel room. We also still love to travel with our service animals and enjoy everything this amazing country has to offer (food, nature, historic sites, visits with our loving family and friends)...we have often used SnapTravel and always received acceptional service in regards to our needs for disabilities accommodations. Unfortunately, our very first experience with Super Travel after the merge with Snap Travel was a disaster...we requested handicap accessibility (written verification on our email confirmation from Super Travel), but the hotel we booked did not have any handicap accessible rooms available when we arrived. They graciously canceled our reservation in person with no argument, HOWEVER, Super Travel kept all of the fees for 5 nights of stay at the hotel...a total of $492.64. We immediately contacted Super Travel to have our reservation transferred to another hotel in their portfolio that had an available handicap accessible room, but they stated that we were informed in the small print that they were not responsible for any issues once the reservation was confirmed. Did I mention that we are a disabled, retired couple on a fixed income?? Needless to say, we will NEVER use, in good conscience, a travel app that displays such a gross and sociopathic disregard for vulnerable citizens who are still able to enjoy Travel and Leisure. Please take this into consideration when you choose to book with Super Travel. It takes a village to show upper-level management when their bottom-line decisions are unconscionable and a violation of basic human rights! Date of experience: November 05, 2022”

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Posted 3 years ago

We are truly sorry to hear about your most recent experience with our Support team and the concern you have with the reservation. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“We arrived at the hotel and checkin was seamless. I would recommend SuperTravel to my friends and family.”

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Posted 3 years ago

“Best experience in the site, so easy amd straightforward, no hassles.thank you !”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews