“"When your order reaches the local depot (within 2–3 days), our Haulage Company will contact you to arrange delivery. We will try to meet your preferred date, but this cannot be guaranteed due to external factors beyond our control."
8 days since I ordered just writing a review for something I have yet to be contacted regarding delivery!”
“Delivery was prompt by an efficient carrier but the item, a£200 coal bunker, arrived dented with one fastener broken. This was raised with The Coal Shop and has been ignored. Very poor communication.”
“This was a repeat order. Again very satisfied with the service, especially the prompt delivery. Newburn smokeless coal, used in an open fire, did what it said...good heat production and less ash than some other products. Very pleased and very warm and cosy!”
“Coal was reduced so bought half a pallet.
We normally buy the same coal from our local hardware shop , this is always perfect condition.
I received delivery of the coal without any communications so had to cancel what we had planned as when I rang in to see when it was being delivered I was told it was down for delivery that day.
All 25 bags have now been opened and loaded into our coal store. All 25 bags were extremely wet so alot of the oval are crumbling. Just hope it will dry out by next winter.”
“Best price I've found online, however they will only sell you exactly whats on the website. I wanted one and a half tons and they told me I had to pay the one ton price and the half ton price - there was no way to get the half ton at the one ton rate.”
“Apalling service apart from the ladies who answered my phone calls who were apologetic and understanding.
The Coal Shop lays out a whole raft of things 'the customer' must do regarding delivery. It's a pity they can't give the customer the same consideration. My order was placed on a Sunday so therefore it met their 'Monday' placement for delivery around ...'Aim to deliver 3-5 working days' they say. ByThursday mid day there was 'no communication' of any kind, no email, no phone call. 'I called' and was told my order was 'out for delivery'. Friday no communication until again 'I called'. Apparently my order was 'with the delivery depot' and should be with me on Monday.
I received a call (first communication from The Coal Shop) telling my my order was sitting on a brokem pallet in the carriers yard waiting for someone to decide what to do with it!!!!
I anticipated delivery on Monday BUT NO. Eventually the order arrived mid day on Wednesday totally unannounced. No email or phone call whatsoever to confirm delivery from either The Coal Shop or the 'carrier'.
The Coal Shop is very explicit about what the customer must do regarding delivery but in this instance has shown not an ounce of customer care for what one of their TrustPilot review respondents called a 'Premium Delivery Service'.
Can I recommend The Coal Shop.....Based this experience no I can not, not if you want reliable communication and a delivery service that actually communicates and doesn't deliver totally unannounced.”
“No communication whatsoever!!!
I contacted them 7 days after placing the order after no communication even though I’d emailed to see what was going on…so after phoning them today was told the order was being delivered Today!
asked them to at least give me estimated time of delivery…NO CALL BACK RECEIVED!!! So had to have the day off!!!!
Absolutely abysmal customer service!”
“From ordering to purchase everything was easy.We havnt received our delivery yet so cannot comment on the quality of the goods. We will be in receipt of our delivery after the weekend. But the delivery people were very amenable. All in all a great experience. Would definitely use this company again.”
“Really impressed with our first order.
Rang with a couple of questions before completing my online order and the woman was very helpful and friendly
Simple to order online.
And delivery was a few days later (actual delivery arrived with a local transport company).
Very impressed with the whole customer experience.”
“Ordering was simple and straightforward, was informed that thedelivery company would be in touch, my logs were delivered within 3 days ! Amazing device , li was pleased with my XL bag good quality logs , nice size also ,I will be ordering again !!!”
“Great value for money when bulk buying. Newburn seems to burns well. Delivery driver was extremely helpful and phoned when reached my address.
My only disappointment was I was promised an email on day of delivery with an estimate time of delivery which I didn’t receive! Subsequently I was out when my coal was delivered after waiting in for some time.”
