“Cant fault the coal shop however the company that delievered it thats a differant matter , wouldnt attend to reverse onto my drive and unloaded pallet onto pavement and left it there , i had to carry 50 bags 40ft to a place of safety !”
“Easy to use and very easy to order through. Not their fault but the delivery company that is delivering the coal loaded a ton of coal on to a truck with a tail lift with no means of off loading it. Supposed to be redeluvering it and put at the end of the drivers trip two days wasted waiting for it.”
“Great service. My only criticism is that I did not receive communication from the haulage company as I would have explained that I would prefer a pallet lifter rather than a HIAB, as it was I had to man handle 50 bags from the front of my house to the rear”
“Fantastic price and a quick call from the office to arrange delivery, driver was spot on and very helpful. Would definitely recommend to anyone buying in bulk!”
“Everything went well until delivery driver not helpful did not put the palet where we wanted said must have a space all round although it was in our side entrance”
“I have never experienced coal so perfectly packaged and delivered. Full pallet of squeaky clean and dry, sealed bags. I moved a tonne of 20kg bags off the pallet without getting dirty! Really appreciate that. Great coal as well.”
“Ordered newburn fuel at a decent price. Delivery was speedy and on a day of my choosing. The pallet was delivered exactly to the spot required. Well done the driver”
“Still waiting for my order,no communication from seller,It has been sat at a depot and they have had it 5 days, not the 3 day delivery i was expecting when i ordered.”
“I would have appreciated being informed by email about the delivery date. I had to phone you to confirm this twice. i felt I was left in the dark and worried I had been scammed not having being contacted 4 days after purchase.”
“Hello,
Please note that I’ve received the bellow order today.
I’ve ordered from you previously, this order however I’m not as happy with. Some of the wood seems to be extremely large, which is going to make it hard to actually use. I was under the impression that all pieces of wood should fit into a a log burner.
Also whilst bringing it into the house there was rubbish within the logs, small pieces of glass and an empty coke can. I just feel dissatisfied for the amount this has cost me it doesn’t feel very professional purchase. Maybe you could have a word with your employees not to put there rubbish into the bags of wood.
Please find photo attached.
Kind regards,
Mrs Smallman
Emailed you regarding this in the 31st Oct.”
