“Very quick to take payment and email to say order confirmed, that is where the customer service ended.
I had to chase the order and the representative I spoke to was less than pleasant. Not sure I would deal with this company again!”
“Can't fault The Coal Shop, but their delivery agent in Coventry is shocking.
Rude driver: no reply to my follow up email by the delivery company and the Coal shop.
Coal shop, good price etc. I've been a customer for many years but if they are using the same delivery company next time, I need to re-think.”
“The coal is soaking wet there are no holes in the bag so it has been packed wet tried countless times to contact them for it to be constantly redirected”
“Always happy my only bugbear is you can no longer place and pay over telephone, ok for me but what about all those that are not tech savvy or don’t have smart phone or computer”
“I found ordering and completing the order easygoing and confirmation of the order immediately
The order was delivered to my house within in a week
The delivery driver was very helpful and and a very good service”
“No complaints about the Coal Shop, however the delivery company they used did not contact me to arrange delivery so I had to leave work to meet the driver - not the best!”
“Coal was absolutely soaking wet, to the extent that some of it is disintegrating in the bags. Tried everything to dry it, kept inside, open bags to let air in, put coal around the fire to dry off (in the fire), leave by window in the sun. Absoultely soaked through. After trying persistently and trying to dry I can just about to get the outside to burn, but so soaked through it struggles to stay lit. It's not fit for purpose at all.”
“Second time i have placed an order for logs and the service has been "brilliant".
logs cut well and good quality, delivery staff "brilliant" logs placed where you want them.
well done The Coal Shop”
“The delivery was quick lorry driver great as trolley broke had to hand move all. The coal is NOT low ash as loads of ash also not as hot as our old coal.”
