“stupid time slot 8am-5pm , no help at all really when i rang to speak with them asking for a more realistic time slot due to work. then left all gates ect open to our proerty only to be emailed at the last minute to say the day had changed! so had to leave it all open again another day.....”
“Great coal, delivery however was shocking, delivered on an articulated lorry, driver had an attitude and held up the A140, dumped my delivery and left”
“The coal is excellent as always - the only disappointment was the delivery. No forwarning of the delivery other than a call when driver was five minutes away. Was just about to leave for a weekend away only to have a metric tonne of coal dropped kerbside. Having to move 50 x 20kg bags of coal at the age of 75 was not what I'd planned especially knowing I had a three hour drive ahead of me. Not a Coal shop issue nor the drivers but lack of communication from delivery company!”
“My only complaint is that I was not notified that the delivery was on its way. This meant that I was not at home when the delivery arrived and my wife was left to accept delivery.
She was not best pleased and wanted to know why I had ordered ‘so much b&£@!y coal!
I’m sleeping in the coal shed!!!
Thanks”
“Fasy and easy order placement. Delivery quick and painless, coal well stacked and packed. No idea as to the fuel as it's winter supplies, but it was reccomended so not expecting issues. Price was good too
Matt”
“I was kept well informed regarding the delivery of the order. The delivery driver was extremely helpful and very pleasant. The contents on the pallet safe and secure. Finally, I have used Newburn Ovals several times previously, burns well with virtually no ash. 10/10”
