“3 ton of smokeless coal delivered in 5 days,with good conunacation all the time, but very disappointed with the coal so far as every bag ive used is very wet and lots of small pieces, will think twice before ordering again”
“Excellent quality logs and reduced in price compared to last year, hopefully they will continue to provide a great service and product at more than competitive prices.”
“Excellent people to order from . Great delivery if a tonne of coal to the shed so all the hubby had to do was put the bags in the shed. The bags were dry which was a bonus.”
“We’ve ordered coal previously and have been very pleased but unfortunately the last order arrived soaking wet and is difficult to light and doesn’t burn hot until all the water has evaporated which takes a while. As stated previously we have always been happy but not this time unfortunately.”
“Burns well but there's about 1kg of unusable coal dust in most bags. The dust fills a large dinner plate (see photo). So I'm paying for 19kg per bag instead of 20kg. This adds if you buy in bulk. I bought 1.5 tonnes (75 bags) of which was about 75kg was coal dust. That's about 4 bags of unusable dust which should have been coal. If you compare prices with other online suppliers, remember you are getting less coal per bag.”
“Very quick to take payment and email to say order confirmed, that is where the customer service ended.
I had to chase the order and the representative I spoke to was less than pleasant. Not sure I would deal with this company again!”
“Can't fault The Coal Shop, but their delivery agent in Coventry is shocking.
Rude driver: no reply to my follow up email by the delivery company and the Coal shop.
Coal shop, good price etc. I've been a customer for many years but if they are using the same delivery company next time, I need to re-think.”
“Always happy my only bugbear is you can no longer place and pay over telephone, ok for me but what about all those that are not tech savvy or don’t have smart phone or computer”
