“Great service. My only criticism is that I did not receive communication from the haulage company as I would have explained that I would prefer a pallet lifter rather than a HIAB, as it was I had to man handle 50 bags from the front of my house to the rear”
“Fantastic price and a quick call from the office to arrange delivery, driver was spot on and very helpful. Would definitely recommend to anyone buying in bulk!”
“Everything went well until delivery driver not helpful did not put the palet where we wanted said must have a space all round although it was in our side entrance”
“I have never experienced coal so perfectly packaged and delivered. Full pallet of squeaky clean and dry, sealed bags. I moved a tonne of 20kg bags off the pallet without getting dirty! Really appreciate that. Great coal as well.”
“Ordered newburn fuel at a decent price. Delivery was speedy and on a day of my choosing. The pallet was delivered exactly to the spot required. Well done the driver”
“Still waiting for my order,no communication from seller,It has been sat at a depot and they have had it 5 days, not the 3 day delivery i was expecting when i ordered.”
“I would have appreciated being informed by email about the delivery date. I had to phone you to confirm this twice. i felt I was left in the dark and worried I had been scammed not having being contacted 4 days after purchase.”
“Hello,
Please note that I’ve received the bellow order today.
I’ve ordered from you previously, this order however I’m not as happy with. Some of the wood seems to be extremely large, which is going to make it hard to actually use. I was under the impression that all pieces of wood should fit into a a log burner.
Also whilst bringing it into the house there was rubbish within the logs, small pieces of glass and an empty coke can. I just feel dissatisfied for the amount this has cost me it doesn’t feel very professional purchase. Maybe you could have a word with your employees not to put there rubbish into the bags of wood.
Please find photo attached.
Kind regards,
Mrs Smallman
Emailed you regarding this in the 31st Oct.”
“The only problem that I encountered with this company was their reluctance to provide an ETA for the delivery. When pushed they told me that the delivery would be made before 12.00 Noon, which was better than no ETA at all. The delivery took place at 10.30 Hours, which was within the indicated parameter.
The company, apparently, fails to realise that failing to provide an ETA is sending a message to their customers that the time of the company is more important than the time of their customers. A common modern failing.
The coal seem, on a brief examination of one bag, s to be of a reasonable quality. I may use this company again, if, on closer examination, the coal proves to be of a high quality.”
“Got an email to say the delivery wagon is over weight so they had to removed two bags from my order, so i will be getting a refund for the two bags, 5 days of sending emails to ask were refund is with no reply.”
