“My order was delivered bang on time, put exact;y where I wanted it. Coal supplied is excellent , lots of heat, little ash. Definitely recommend them to anyone and will use the. Again 100 %. jim”
“Superb
I placed the order, paid, then was kept up to date on delivery. I had a call from the transport company and given a choice of dates. Delivery turned up on the day and the driver was so helpful. A big thumbs up from me 👍”
“Very poor service from your non English speaking driver. Didn't even ring our gate bell. Just phoned and complained that he couldn't get coal lorry up driveway (this is when they need to speak good English). I've never had problems with our coal delivery in past so very disappointed with service.”
“stupid time slot 8am-5pm , no help at all really when i rang to speak with them asking for a more realistic time slot due to work. then left all gates ect open to our proerty only to be emailed at the last minute to say the day had changed! so had to leave it all open again another day.....”
“Great coal, delivery however was shocking, delivered on an articulated lorry, driver had an attitude and held up the A140, dumped my delivery and left”
“The coal is excellent as always - the only disappointment was the delivery. No forwarning of the delivery other than a call when driver was five minutes away. Was just about to leave for a weekend away only to have a metric tonne of coal dropped kerbside. Having to move 50 x 20kg bags of coal at the age of 75 was not what I'd planned especially knowing I had a three hour drive ahead of me. Not a Coal shop issue nor the drivers but lack of communication from delivery company!”
