The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“11 days before the wedding our daughter's dress did not fit. We ordered and received this dress within 5 days. Our panic over and the dress was beautiful as was the bride. Thank you.”

Helpful Report

(Santee) - Posted 5 months ago

Thank you, Gemma! 💕 We're so happy we could help save the day just in time. It means a lot to hear the dress arrived quickly and was beautiful for such a special moment. Wishing your daughter and family all the best, and thank you again for trusting us! 👰✨

Posted 5 months ago

“Discovering this gown felt like uncovering a hidden treasure, luxury fabric and beading at under $170 amazed me. Delivery showed up in just three days, perfectly wrapped to stay crease-free. A minor color mismatch was handled swiftly when their team emailed a prepaid return label and sent the correct shade two days later at no extra cost. Refund for the original shipping fee hit my account within hours without any prompting. Warm, timely updates made every step feel personal and reassuring. Exceptional quality and genuine care make this shop my top pick for special events!”

Helpful Report

Posted 5 months ago

We’re so glad it felt like finding a hidden gem! From the quick color swap to the thoughtful updates, we’re happy everything came together smoothly. Thanks for choosing us, we’ll be here to help you shine at your next event!

Posted 5 months ago

“Surprise early delivery meant my gown arrived two days ahead of schedule, neatly pressed and photo-ready. Under $170 for such rich fabric and precise stitching felt like an incredible find. When a small fit issue popped up, support emailed a prepaid return label within minutes and overnighted the new size at no extra cost. Refund for the original shipping hit my account before I even asked. Friendly, timely updates made every step stress-free and personal. Exceptional value and care, I can’t wait to shop here again! 🌟”

Helpful Report

Posted 5 months ago

So happy that early delivery was a pleasant surprise! We're glad the fit exchange and refund were quick and easy, and that the whole process felt stress-free. Thanks so much for your kind words, we’ll be here whenever you’re ready for your next look! 💕

Posted 5 months ago

“An unexpected sizing snag was resolved in minutes when the team sent a prepaid return label and overnighted my new gown without charge. The cost felt like a luxury find at a fraction of boutique prices. My original order arrived in three days, perfectly packaged and wrinkle free. Customer support stayed in touch every step of the way and refunded my return shipping fee instantly. Helpful style guides pointed me to my dream dress without any guesswork. The quality and care turned a potential headache into a joyful experience. I will definitely shop here again and recommend them wholeheartedly! 😊”

Helpful Report

Posted 5 months ago

So glad we could turn that sizing hiccup into a smooth, joyful experience! 😊 It’s great to hear the style guides helped and that everything from shipping to support made things easy. We truly appreciate the recommendation and can’t wait to help you again soon!

Posted 5 months ago

“Personalized styling quiz helped me narrow down options and saved me so much time 😊. Under $170 felt impossible for a gown with such luxurious fabric and detailing. My order arrived in just three days, neatly packaged and wrinkle free. When I needed to switch to a different color, their support team sent a prepaid return label right away and shipped the new dress two days later with no extra fees. They even refunded my original shipping cost before I could ask. This level of care, quality, and value makes me a lifelong fan, I can’t recommend them highly enough!”

Helpful Report

Posted 5 months ago

We’re so glad the styling quiz helped you find “the one” and saved you time along the way! 😊 Happy to hear the color swap and refund were quick and easy too. Thanks for the love, we can’t wait to help with your next special look!

Posted 5 months ago

“Personalized style tips from their team helped me pick the perfect gown with zero guesswork. At just $160 it felt like a luxury find, yet the craftsmanship rivaled dresses twice the price. Delivery arrived in three days, wrapped to stay wrinkle free and ready to wear. A tiny fit issue was handled seamlessly when they emailed a prepaid return label and shipped my new size two days later at no extra cost. Refund for my original shipping hit my account within hours without any prompting. Every message was warm and professional, turning a simple order into a standout experience. I’ll be back for every special occasion! 🌟”

Helpful Report

Posted 5 months ago

We’re so happy the personalized style tips made finding your perfect gown a breeze! It’s great to hear the fit exchange and shipping refund were smooth and stress free. Thanks for trusting us, we’ll be here for all your future moments to shine! 💖

Posted 5 months ago

“Browsing through dozens of sites before this purchase felt worth it when my dress arrived in just three days, perfectly packed with no wrinkles. A quick question about sizing was answered within 20 minutes by friendly support, who also provided a prepaid return label when I needed a swap. My replacement dress showed up two days later and they refunded my shipping costs right away. At $160, the craftsmanship felt like a luxury gown at a bargain price. Every interaction was warm and professional, turning a simple order into a standout experience. I can’t wait to shop here again for my next special occasion!”

Helpful Report

Posted 5 months ago

Thank you, Phoebe! 💕 We're so glad the search led you to us and that everything, from sizing help to the quick exchange, went smoothly. Your kind words mean so much, and we’ll be ready to help you shine again for your next big event!

Posted 5 months ago

“Gown selection felt effortless thanks to clear style guides and friendly sizing tips. At under $150 the price felt impossible for such premium fabric. Delivery arrived in just four days, perfectly pressed and ready to wear. When a small seam issue appeared, support sent a prepaid return label within minutes and overnighted a flawless replacement at no extra cost. Original shipping was refunded without me asking and every update felt warm and genuine. Exceptional craftsmanship and caring service have earned my loyalty for life!”

Helpful Report

Posted 5 months ago

We’re so glad the style guides and sizing tips made things easy and that the seam issue was resolved quickly! It means the world to know we’ve earned your loyalty, we’ll be here anytime you need something stunning! 💖

Posted 5 months ago

“Quick email advice on sizing put my mind at ease before ordering 😊. A gown that feels runway-ready was a delightful surprise. It arrived in just three days, perfectly pressed and photo-ready. A small issue with the sleeve length was sorted within minutes when support sent a prepaid return label. My new dress showed up two days later at no extra cost and the original shipping fee was refunded without me asking. Every interaction felt thoughtful and personal. I’m thrilled with the value and care here and can’t wait to shop again!”

Helpful Report

Posted 5 months ago

So happy to hear the gown was a hit and that the sleeve issue was handled quickly and easily! 😊 We’re thrilled you felt cared for throughout, we’ll be here whenever you’re ready for your next standout look!

Posted 5 months ago

“Sending this gown as a birthday gift felt extra special with the handwritten note tucked inside the box. The price was unbelievably fair for such beautifully crafted fabric and detailing. Delivery arrived in just three days, perfectly wrapped to prevent any wrinkles. A tiny seam issue was handled immediately, support emailed a prepaid return label and overnighted a flawless replacement at no extra cost. Original shipping was refunded within hours without asking. Exceptional quality and genuine care make this the only place I’ll trust for special occasions!”

Helpful Report

Posted 5 months ago

That’s so thoughtful, we’re honored to be part of such a special birthday surprise! So glad the replacement was smooth and the experience felt personal. Thanks for trusting us, we’ll be here for your next celebration! 💛

Posted 5 months ago

“Quickly received a helpful email confirming my measurements before shipping and felt confident right away. Gown arrived in just three days, beautifully pressed and camera-ready. Noticed a slight bead loosening and support sent a prepaid return label within minutes. Replacement arrived two days later flawless and they refunded my shipping fee instantly. Exceptional value and caring service make this my top pick for special events!”

Helpful Report

Posted 5 months ago

Thank you, Rosalie! 💖 We're so glad the fit check helped and that the beading issue was resolved quickly and smoothly. It means a lot to know we’ve earned your trust, we’ll be here for your next special occasion! ✨

Posted 5 months ago

“Sunburst yellow sequins looked even better in person than on the screen 😊. My gown landed in three days, neatly folded and crease‑free, which saved me from a last‑minute wardrobe panic. Customer support guided me through a size swap in under 15 minutes and sent a prepaid return label right away. The replacement arrived two days later at no extra cost and my original shipping fee was refunded instantly. Quality rivaled high‑end boutiques at a fraction of the price, and every message felt genuine and caring. Can’t wait to shop here again for my next event!”

Helpful Report

Posted 5 months ago

So glad the gown made such a bold and beautiful impression, and that we could help with the size swap in time! 😊 Thanks for your kind words, we’ll be here with more sparkle for your next big moment!

Posted 5 months ago

“A surprise note in my confirmation email made me feel genuinely seen and appreciated. My dress arrived in just three days, perfectly folded and wrinkle free, which was a huge relief. When I discovered the color was slightly different than expected, support sent a prepaid return label right away. A flawless replacement showed up two days later at no extra cost and my shipping fee was refunded without me even asking. Prices feel shockingly fair for the level of craftsmanship and detail in this gown. Every interaction was warm and attentive, turning a simple purchase into a truly memorable experience!”

Helpful Report

Posted 5 months ago

We’re so glad that little note made an impact and that the color swap was quick and stress free! It means a lot to hear the gown and service left such a great impression, we’ll be here anytime you need something special!

Posted 5 months ago

“Personalized styling suggestions in the chat made choosing my gown effortless. Under $180 felt impossible for such luxurious fabric and intricate beading. The package arrived in four days, perfectly pressed and ready to wear. When a slight color mismatch appeared, support emailed a prepaid return label and the correct shade arrived two days later at no extra cost. Refund for my original shipping fee hit my account in hours without needing to ask. This level of quality and genuine care has made me a loyal customer and I highly recommend shopping here for any special event!”

Helpful Report

Posted 5 months ago

Thank you, Ximena! We're so happy the styling tips helped and that everything, from the beading to the color exchange, was handled smoothly. Your loyalty means the world to us, and we can’t wait to help with your next big event! 💕

Posted 5 months ago

“Email advice on fabric care arrived in under ten minutes, making me feel supported from the start. The gown looked like a luxury arrived in just three days, perfectly pressed. When I realized the hem was a bit long, support sent a prepaid return label and my replacement arrived two days later at no extra charge. They even refunded my original shipping fee within hours. Every interaction felt thoughtful and genuine. I can’t recommend this company highly enough for anyone seeking quality and exceptional care!”

Helpful Report

Posted 5 months ago

We’re so glad you felt supported every step of the way! From quick care advice to an easy hem fix, it’s great to know the experience was smooth and thoughtful. Thank you for the kind words, we truly appreciate your recommendation! 💖

Posted 5 months ago

“Gown arrived in just three days, perfectly pressed and ready to shine at my event. Prices feel like a designer piece at clearance rates, yet the fabric and stitching surpassed my expectations. When I had a care‑instruction question, support replied in under ten minutes with clear, friendly advice. Swapping to a different size was effortless, a prepaid label arrived immediately and my replacement showed up two days later, no extra cost. Refund for my original shipping hit my account within hours without a word from me. Truly unbeatable value and service make this shop my first choice for special occasions!”

Helpful Report

Posted 5 months ago

Thank you, Olive! We're so happy the gown arrived just right and that the size swap and support were quick and easy. It’s wonderful to know we’ve earned your trust, we’ll be here anytime you need that perfect look! 💖

Posted 5 months ago

“A last-minute dress emergency turned into a delight when I reached out for help and received a prepaid return label within minutes. The price felt like an incredible bargain for a gown that looked runway-ready, and it arrived in just three days, perfectly pressed and wrinkle free. Their team kept me updated at every step with friendly messages and even refunded my original shipping cost without me having to ask. Swapping to a different size was effortless and the replacement showed up two days later at no extra charge. Quality and care are clearly top priorities here, from the luxurious fabric to the seamless refund process. I’m beyond impressed and will be recommending this shop to everyone I know!”

Helpful Report

Posted 5 months ago

We’re so glad we could turn your last-minute situation into a great experience! It means a lot to hear you felt supported, and we’re thrilled the gown and service exceeded expectations. Thanks for spreading the word, we’ll be here anytime you need us! 💕

Posted 5 months ago

“Handwritten thank‑you note included with my order made me feel genuinely appreciated from the start. Prices are so fair that I couldn’t believe the level of craftsmanship and quality I received. Delivery took just three days and my gown arrived perfectly pressed and ready to wear. When I needed a minor alteration, support sent a prepaid return label right away and overnighted the adjustment at no extra cost. Refund for my original shipping fee appeared in my account within hours without me asking. Every interaction was warm and professional, turning a small hiccup into a standout experience. I’m already looking forward to my next purchase and can’t recommend this shop enough!”

Helpful Report

Posted 5 months ago

We’re so happy the handwritten note and service made you feel truly appreciated! 💖 It’s wonderful to hear the alteration and refund process was seamless. Thanks for the kind words, we can’t wait to help with your next special find!

Posted 5 months ago

“Surprised by a handwritten note tucked into my package, I immediately felt valued as a customer. The price felt unbelievable for such high‑end quality and intricate detailing. Delivery arrived in three days, perfectly packaged and wrinkle free. A minor fit hiccup was handled within minutes when support sent a prepaid return label at no charge. My replacement dress showed up two days later and the original shipping fee was refunded almost instantly. Every message was friendly and genuine, turning a potential headache into a delight. Highly recommend this company for exceptional value and care!”

Helpful Report

Posted 5 months ago

Thank you so much, Anastasia! We're thrilled the handwritten note made you feel special and that our team could quickly resolve the fit issue. Your recommendation means a lot, we’re always here to help you feel amazing for any occasion!

Posted 5 months ago

“Ordering this gown felt exciting until I noticed the sleeves were too long. Their support team responded in under 30 minutes and sent a prepaid return label without any fuss. The replacement arrived in just two days, perfectly tailored and wrinkle free. The price point felt unbelievable for such quality fabric and craftsmanship. They refunded my original shipping fee instantly and kept me in the loop with friendly updates. Every step felt caring and professional, making this my top choice for all future events!”

Helpful Report

Posted 5 months ago

We’re so glad we could turn that sleeve issue into a smooth fix! Fast help, great quality, and friendly updates are exactly what we aim for. Thanks for making us your go-to, we’ll be here for your next event! ✨

Posted 5 months ago

The Dress Outlet is rated 4.6 based on 375 reviews