The Dress Outlet Reviews

Name: The Dress Outlet
Address: 1220 Maple Ave, Suite 1205, Los Angeles, California
Rating: 4.60

4.6 Rating 375 Reviews

90 %

of reviewers recommend The Dress Outlet

4.6

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

424-255-7943

Email:

sales@thedressoutlet.com

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The Dress Outlet 5 star review on 22nd December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect fit, gorgeous look, and, bonus, they answered my fit question quickly. Highly recommend for anyone looking to dress up.”

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Posted 4 months ago

“Super well made!”

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(Santee) - Posted 5 months ago

Thank you, Becca! 💖 We’re so happy to hear you loved the quality of your dress. We appreciate your kind words and hope to help you find another beautiful style soon!

Posted 2 months ago

“i did send a review”

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(Santee) - Posted 5 months ago

Hi Edmund! 🌟 Thank you for taking the time to share your review! We’re thrilled to hear that you had a great experience with us. Your support means so much! Warm wishes, The Dress Outlet

Posted 5 months ago

“Beautiful pantsuit for my grandson's wedding! I couldn't find this in black anywhere else. Thanks for the fast shipping and great packaging!”

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(Santee) - Posted 5 months ago

Hi there! 💖 We're thrilled to hear you found the perfect pantsuit for your grandson's wedding! Thank you for your kind words about our fast shipping and great packaging. We appreciate your feedback!

Posted 5 months ago

“Loved my dress! Got many compliments, I loved the quality and price of my dress.”

The Dress Outlet 5 star review on 12th August 2025

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(Santee) - Posted 5 months ago

Hi Lisvett 💖 We’re so happy to hear you loved your dress and received so many compliments! ✨ Thank you for sharing your kind words!

Posted 5 months ago

“Ordering was easy, delivery was fast, and the dress was stunning.”

The Dress Outlet 5 star review on 10th August 2025

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(Santee) - Posted 5 months ago

“I ordered 2 dresses for our granddaughters wedding and both fit great , Decided to keep both of them. The style, quality and color was what I was looking for.”

The Dress Outlet 5 star review on 9th August 2025

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(Santee) - Posted 5 months ago

Thank you, Debbie! 💐 We’re so glad both dresses worked out perfectly for your granddaughter’s wedding!

Posted 5 months ago

“Absolutely wonderful service!!! Gorgeous dress and super fast shipping!!’n”

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(Santee) - Posted 5 months ago

Amy, you just made our day! 🥰💃 We’re so happy you loved the dress and got it lightning fast ⚡ Thank you for the kind words, we’ll be over here doing a happy twirl in your honor!

Posted 5 months ago

“I love love love this dress, much better then i thought and was relatively cheap dress came in like 3 days, which is great customer service was non-existent but whatever, I got what I wanted I would order again 5/5”

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Posted 5 months ago

Hey Jacklyn, we’re so happy the dress exceeded your expectations and arrived lightning fast ⚡👗 But yikes, sorry our customer service didn’t match the speed of delivery. That’s on us, and we’re working on it! Thanks for giving us another shot in the future 💛

Posted 5 months ago

“I found the perfect prom dress at The Dress Outlet, and it was even more beautiful in person. The price was unbeatable for the quality, and it arrived right on time. I had a small issue with tracking, but customer service resolved it quickly and kindly. Overall, a fantastic experience!”

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Posted 5 months ago

So happy to hear you found your perfect prom dress and that everything worked out smoothly! Thanks for your kind words, we’re always here to help make special moments even better!

Posted 5 months ago

“I ordered a dress for my niece’s engagement party and was pleasantly surprised by how elegant it looked in person. The material was high quality, and the stitching was flawless, something I didn’t expect at this price point. When I needed to adjust the delivery address last minute, the support team handled it without any hassle. It’s rare to find both great customer service and style in one place.”

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Posted 5 months ago

So glad to hear the dress was a hit and that our team could help with the delivery update without any stress! We’re thrilled the quality and service exceeded expectations, thanks for trusting us for such a special occasion! 💖

Posted 5 months ago

“Shopping at The Dress Outlet was a total win for me. I needed a gown for a black-tie event and didn’t want to spend a fortune, and they delivered on both style and affordability. The fabric felt luxurious, and I couldn’t believe how many compliments I got. Honestly, I was skeptical at first, but this store proved me wrong in the best way!”

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Posted 5 months ago

Thank you, Alexandra! 🖤 We’re so glad we could help you find the perfect gown without breaking the bank, and thrilled to hear it turned heads at your event! Can’t wait to help with your next show-stopping look!

Posted 5 months ago

“I was nervous about ordering a formal dress online, but The Dress Outlet completely eased my worries. The photos were accurate, the sizing chart was reliable, and the dress fit like it was made for me. I had a minor issue with the delivery being delayed a day, but their support team responded quickly and kept me updated the whole time. In the end, the dress arrived just in time and looked stunning. I felt so confident wearing it, definitely shopping here again!”

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Posted 5 months ago

Thank you, Kaylee! 💕 We’re so glad the dress fit perfectly and that our team could keep you updated during the delay. It means a lot that you felt confident and beautiful, we’ll be here for your next special moment!

Posted 5 months ago

“The Dress Outlet made my shopping experience so simple and stress-free. The dress arrived on time, fit perfectly, and looked exactly like the pictures. I reached out with a question and got a helpful reply within the hour. I’m really happy with both the product and the service!”

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Posted 5 months ago

We’re so glad everything from the fit to the fast support made your experience smooth and easy! 😊 Thanks for shopping with us, we’re here anytime you need something special! 💕

Posted 5 months ago

“I was so relieved to find a gorgeous dress that actually looked better in person than online. The checkout process was quick, and my order shipped faster than I expected. I had to exchange for a different size, and the return was easy with no hassle. Great quality, great service, I’ll definitely be shopping here again!”

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Posted 5 months ago

So happy to hear the dress exceeded your expectations and that the size exchange was smooth and easy! 💖 Thanks for the kind words, we can’t wait to help you find your next perfect dress!

Posted 5 months ago

“I was in a rush to find a dress for an upcoming wedding and stumbled upon The Dress Outlet. I placed my order a little last minute and was worried it wouldn’t arrive in time, but to my surprise, the shipping was incredibly fast! The dress was stunning, true to size, and looked exactly as shown online. I did have a quick question about the return policy, and their customer service team responded within a few hours, super polite and helpful. Thankfully, I didn’t need to return anything, but knowing the process was easy gave me peace of mind. The price was very reasonable for the quality, and I got so many compliments at the event. I'm so glad I took the chance, The Dress Outlet definitely exceeded my expectations!”

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Posted 5 months ago

Thank you, Delaney! 💕 We’re so glad the dress arrived in time and turned out to be a hit at the wedding! It’s great to hear the fit, quality, and support all came through, we’ll be here whenever you need something stunning for your next event!

Posted 5 months ago

“I ordered a formal gown for my daughter’s graduation from The Dress Outlet, and I couldn’t be happier with the entire experience. The website was easy to navigate, and I found the perfect dress at a great price compared to other stores. I was a bit nervous about the fit, but their sizing guide was spot on. When I had a question about shipping, customer service responded quickly and reassured me, the dress arrived even earlier than expected! The packaging was neat, and the dress looked exactly like the photos. I really appreciated the hassle-free return policy, although I didn’t need it this time.”

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Posted 5 months ago

Thank you so much, Noelle! We're thrilled your daughter’s graduation gown was a perfect fit and that everything from the site to the shipping felt smooth and stress-free. We’re honored to be part of such a special moment, congrats to your graduate!

Posted 5 months ago

“When my package arrived and the color looked slightly off, their team jumped in within minutes to make it right. They emailed a prepaid return label and shipped the correct shade two days later at no extra cost. The gown itself felt like a luxury find at under $150, with fabric and detailing that rival higher-end brands. Every step was handled with friendly, timely updates and my original shipping fee was refunded within hours without me asking. Unboxing the replacement felt like opening a gift, perfectly pressed and ready to wear. I’m beyond impressed and can’t wait to shop here again!”

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Posted 5 months ago

We’re so glad we could get the color swap handled quickly and that the new gown felt like a gift! It’s wonderful to hear everything from the fabric to the service impressed you, we’ll be here whenever you're ready for your next special piece! 💕

Posted 5 months ago

“Dress is beautiful and well made ! I ordered a 14W and it is loose which will be nice ! I have to shorten the dress for an upcoming wedding”

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(Santee) - Posted 5 months ago

Thanks for the lovely review, Terri! 💙 We’re so glad you’re happy with the fit and quality of your dress. Wishing you an amazing time at the upcoming wedding.

Posted 5 months ago

“Opening the package felt like a treat until I discovered the zipper was stuck. Support responded in under 20 minutes, arranged a prepaid return, and overnighted a flawless replacement at no extra cost. Under $150 for such elegant fabric felt like a steal. Both dresses arrived in four days, perfectly pressed and ready to wear. My shipping fees were refunded automatically without me lifting a finger. This attentive care and effortless process make this shop my go-to for every special event!”

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Posted 5 months ago

Thank you, Wren! 💖 We're so glad we could quickly turn that zipper snag into a smooth and stress-free fix. It means a lot to hear the experience felt effortless, we’ll be here for all your future events!

Posted 5 months ago

The Dress Outlet is rated 4.6 based on 375 reviews