The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 3.92

3.9 Rating 572 Reviews

71 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

3.9

Based on 572 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“beautiful flowers delivered exactly on time”

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Posted 2 years ago

“Thank you for the excerpt service.”

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Posted 2 years ago

“A fantastic service. I ordered the day before I needed them to be delivered and they were there within time and date stated by a local florist in or around your area where you live. Will use this service as it delivered what and where I asked on time.”

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Posted 2 years ago

“Although my parcel of flowers arrived on the 1st December (I ordered the day before) they were dropped off in the pitch at 10.13pm. So when my mum found them the next day (2nd December) which was no longer her birthday, the flowers were totally starved of water and wilting. I’m very disappointed especially as they cost £31 and I would of got a better bunch from the supermarket.”

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Posted 2 years ago

Hello and thank you for sharing your feedback today, I am sorry to hear your order arrived so late. I have been in touch with our courier partner for more information about this, also I wish to reach out to you today and hope to be able to make up for the delayed delivery and quality of the flowers, which may not have been up to the standard we strive for. Customer service team.

Posted 2 years ago

“Excellent service, fast efficient delivery, good choice of flowers. Thanks 👍”

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Posted 2 years ago

“Beautiful flowers and lots of care. Super recommend!”

The Flower Shops Network 5 star review on 5th December 2022

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Posted 2 years ago

“Pretty flowers but not the full bunch as advertised in the photo. Was disappointed for the price.”

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Posted 2 years ago

“The flower shop was very helpful, flowers were delivered when requested , was notified when flowers were delivered, when you live a long distance from the recipient’s it was very reassuring”

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Posted 2 years ago

“Not happy, I placed an order for delivery next day, the following morning the florist who had been given the order rang me to say they didn't have a vehicle that day so couldn't deliver so would deliver the following day, I said no good so she said she would cancel the order. I emailed 'theflowershop' to confirm the florist had cancelled and I needed a refund and I re-ordered elsewhere. I received no reply to my email and without telling me 'theflowershops' moved my order to another florist and still delivered so I sent two bunches of flowers. I will never use this company again.”

Helpful Report

Posted 2 years ago

Hello and thank you for sharing your feedback today. I'm looking into why we never received the email requesting the order be canceled, it is our usual operating procedure to offer a refund should we not be able to fulfill your order on the desired day(1st December). I will be reaching out to you privately today to try and investigate what went wrong. Please accept our apologies for the communication errors that have occurred with your order resulting in a duplicate order. Customer Service Team

Posted 2 years ago

“I sent flowers as a birthday present,& the recipient was delighted with them & the quality.”

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Posted 2 years ago

“Excellent service! Very happy with the lovely flowers! Thank you so much!”

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Posted 2 years ago

“Error made on first arrangement sent but rectified within 24 hours. Very impressed with the overall service and would definitely use again.”

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Posted 2 years ago

“Fantastic quality”

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Posted 2 years ago

“thanks for your fast service.”

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Posted 2 years ago

“I purchased for a same-day flower delivery here in Dubai and did it online, however, apparently, there was a "riot" in the area of the delivery and hence it was not delivered on the same day. The Agent called me to inform the matter and was asked to do the delivery the next day, and I asked them to get it on time to be delivered and notify me if it was received. The ending is I still made a follow-up on them and they've been calling but have no response, which I have not. I ended up asking the recipient if they have received it, and thus spoiling the surprise. So I was not a so satisfied client, yes we cannot avoid the "riot" but should have followed up on this matter to update.”

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Posted 2 years ago

“Ordered for same day delivery, all good. Sis was delighted with the flowers. Happy days. System worked well. Well done and thank you.”

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Posted 2 years ago

“I recommend this flower shop, i make a order for the same day, and my mother received the same day, exactly the same i order, and i live in Dominican Republic, this guys are awesome”

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Posted 2 years ago

“simply beautiful flowers, full of colour, very very pleased. Angela”

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Posted 2 years ago

“Ordered birthday flowers for a friend to be delivered the following day. I didn’t realised that she was away on holiday as it was a surprise for her. I am not impressed that the flowers were left with the neighbours and the recipient not contacted to come back another day.”

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Posted 2 years ago

Hello and thank you for reaching out to us today. I'm sorry to hear that your friend's flowers were not received. We try to leave a note when there is nobody home, or if our driver can they will contact your friend by phone. Although I fear that if they were on holiday, it would be unlikely they would answer the phone, so it is most florists' standard operating procedure to leave the flowers in a safe location outside - or with a neighbor to ensure the delivery is on time and can be received when the recipient arrives home. I hope that your friend has received her flowers, and I will be reaching out privately today over this matter. Thanks again for informing us today, we hope the outcome will be or has been satisfactory.

Posted 2 years ago

“Spent a fortune on flowers that I wanted delivered the same day to say thank you to someone who had really helped me out. Received an email to say they were delivered and they haven’t been…. So were are my flowers ?”

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Posted 2 years ago

Hello and thanks for reaching out to us, I'm sorry to hear that your flowers have not arrived and I am currently contacting our florist partners for an explanation. Also once I have more information I shall be reaching out to you privately and hope to solve this situation today. Once again, thank you for alerting us to this problem.

Posted 2 years ago

The Flower Shops Network is rated 3.9 based on 572 reviews