The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 3.92

3.9 Rating 571 Reviews

71 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

3.9

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely stunning and fantastic value for money...”

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Posted 2 years ago

“Flowers delivered same day as requested and they were absolutely beautiful. My friend was delighted with them.”

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Posted 2 years ago

“She enjoyed receiving them Thanks for the service”

The Flower Shops Network 5 star review on 17th December 2022

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Posted 2 years ago

“Brilliant service, responded to emails straight away. Delivered quickly and what beautiful flowers provided by Scentiments Flowers & Gifts in Bradford. Special thanks to them for their efforts in delivering to our venue quickly at such a busy time of year.”

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Posted 2 years ago

“Discusting is the only words describe these flowers”

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Posted 2 years ago

Hello and thank you very much for your feedback today, and yes we agree. Those flowers do not represent our standard, and I'm sorry they arrived in this condition. I shall immediately be reaching out to you and rectify the situation. Customer Service Team

Posted 2 years ago

“While the flowers themselves were nice and reasonably priced the whole process was let down by the DPD delivery driver who delivered to the wrong house, took a useless photo as ‘proof’ of delivery. When I tried to complain I was fobbed off and told someone would call me. They didn’t. The flowers were ruined as they were left outside someone else’s house overnight at temperatures of minus 11!!!”

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Posted 2 years ago

I'm very sorry that your order was mishandled by a driver and subsequent lack of contact. I'm afraid that during the busy Christmas period DPD customer care is trying to cope with a high volume. I am very sorry to hear the flowers were ruined in the cold temperatures. I would like to reach out to you privately over this and hope to be able to make some amends.

Posted 2 years ago

“beautiful flowers and a fantastic service Thanks”

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Posted 2 years ago

“The flowers that were delivered were nothing like the bouquet I ordered. Unfortunate as they were quite pricey. Shame...”

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Posted 2 years ago

Good day, and thank you for sharing your feedback today. I think that your bouquet, unfortunately, seems not to be a very close match to our product at all, and for this, I apologize. I will be reaching out to you privately and hope to speak with our partners too and find out why you were not notified of substitutions for this order. Customer service team

Posted 2 years ago

“Ordered £43 flowers in a pot for my sister who is recovering from surgery. £7.99 same day. I was so upset hen sh sent me a picture of the tiny pot its Berries in. They were delivered to the wrong house but she managed to get them, I felt embarrassed at the poor quality that she received. Alister was so lovely on the phone and I was expecting so I expected something similar to the photo on the website which sadly was not the case at all.”

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Posted 2 years ago

Thank you for sharing the feedback, I hope to resolve this as soon as possible, and will be communicating with you privately over this matter. Alistair

Posted 2 years ago

“Excellent service and the most beautiful flower arrangements. My sister was delighted to receive her flowers on the day specified. Thank you!”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Sadly I’m very torn on this. I wanted 2 lots of flowers for the same person. Same address. Same day. But it had to be 2 separate orders. Delivery alone was nearly £15. Why ?? On the day only 1 order arrived. Absolutely beautiful. But it was masked by the 2nd order being a no show. It was for a special birthday. It took 34 calls to get an answer. 2 emails. Yes they gave an explanation. And were happy to give a refund. But now I have to wait 5-10 days for it. I think I’ll go elsewhere next time. Sadly.”

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Posted 2 years ago

“I was impressed by the efficient way in which you processed my order - well done. The recipient was delighted.”

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Posted 2 years ago

“Beautiful fresh flowers, delivered next day. Exactly the same as the picture. Highly recommend for any occasion, thank you”

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Posted 2 years ago

“Excellent service! Same day delivery which was brilliant. Thank you”

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Posted 2 years ago

“These guys were incredible as a team. So fast and prompt and when I emailed them to ensure if it didn’t get delivered by 1pm to my wife’s work address that it should get delivered home they had already delivered it….outstanding and lovely to deal with!! Definitely use these guys!!”

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Posted 2 years ago

“Ordering was easy and delivery was as promised. The recipient was very happy and so was I. Would definitely use again.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Such excellent service … so quick and my friend was delighted with her birthday flowers. Will definitely use the Flower shops again!”

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Posted 2 years ago

“Completely different bouquet of flowers arrived, understand substitutions will be made depending on availability, but looks cheaper than photo online which I thought I was buying. Unimpressed.”

The Flower Shops Network 2 star review on 14th December 2022

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Posted 2 years ago

I'm sorry that the flowers as displayed on our website weren't available on this occasion, we try to maintain every order as close to our pictures as possible but in this case, I see the colours were not available, and for this I apologize. We are constantly trying to provide value for money during these harsh economic times and endeavor to keep our prices as low as possible, but our flower quality as high as possible. When substitutions are used we also keep those as fresh and close to the original pictures as possible, without resorting to cheaper options, but often upgrading to more expensive ones like the Lillies pictured .

Posted 2 years ago

The Flower Shops Network is rated 3.9 based on 571 reviews