The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 3.92

3.9 Rating 571 Reviews

71 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

3.9

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was timeous. Good job”

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Posted 2 years ago

“The service was very sufficient and fast, the amount of flowers for the price was also very good, the flowers in themselves, seemed big and beautiful, but the bouquet looked too different from the one I ordered and not in a good way. And I also didn’t like that it didn’t show what card my greeting was written on. I was sending these flowers to a person where esthetics are very important, and what arrived I would never ever have chosen for him. I have used the Danish interflora many times, it’s a million times better, maybe get a bit of inspiration from them…😉”

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Posted 2 years ago

“Fabulous blooms - arrived promptly on time. Thank you”

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Posted 2 years ago

“Just amazing, what a great service. Arrived within 3 hours. Beautiful flowers. Thankyou”

The Flower Shops Network 5 star review on 13th December 2022

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Posted 2 years ago

“I used same day delivery and the flowers were delivered within 3 hours of placing the order - excellent service!”

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Posted 2 years ago

“Wife loved them Thankyou”

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Posted 2 years ago

“Good and quick service excellent quality on the flowers”

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Posted 2 years ago

“I was calling from the USA and was very pleased with the courtesy and professionalism of Allister, who took my order. The flowers were delivered in a timely manner-same day! They were beautiful! I will definitely use The Flower Shop again!”

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Posted 2 years ago

“Was very disappointed at the size for the cost. Also it was supposed to be a basket but was no handle as shown in the advert. I wouldn't have bought it if I'd known the size regardless of cost of living just now. Once bitten....”

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Posted 2 years ago

Hello and thanks for sharing your feedback. We try to keep your orders as close to the website's brochure as possible, but sometimes we may have to substitute some flowers and normally we choose quality over quantity. Be that as it may, I shall be reaching out to you privately over this and also to our florist partners to ensure this doesn't happen again and to make amends.

Posted 2 years ago

“Image on website did not match flowers delivered.”

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Posted 2 years ago

Hello and thank you for sharing your feedback today, I'm sorry if there seems to have been an issue with your bouquet. I am in the process of contacting our florist partner and relaying your feedback to them in the hopes of avoiding the same error in the future. I shall of course be reaching out to you privately for some additional feedback and hope to speak soon. On behalf of our team, I wish to extend our sincere apologies today and hope that future orders can be made without these problems. Customer care team

Posted 2 years ago

“Crazily fast, flowers arrived and looked fabulous.”

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Posted 2 years ago

“Excellent service & flowers , everything arrived on time .”

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Posted 2 years ago

“Superbly efficient rung at 1am flowers delivered 11 30am got me out of some serious trouble.”

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Posted 2 years ago

“Fabulous service, I put the wrong address on the info for delivery!! But they contacted me and we sorted it out and the flowers got delivered on the day I requested. Thank you so much, you made my day”

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Posted 2 years ago

“I order flowers and never arrive. When I call they say sorry we miss your order. Not recommended”

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Posted 2 years ago

I'm very sorry to hear your order did not go through as promised, I am looking into why our florist partners did not deliver in a timely manner, and on behalf of the team please accept our sincere apologies. This is an unusual case, as we endeavor to deliver on time and keep you informed of any changes that need to be made.

Posted 2 years ago

“Beautiful flowers, just like the photo”

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Posted 2 years ago

“The flowers and chocolate that I ordered were delivered and the recipient was happy! Thank you!”

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Posted 2 years ago

“Flowers were lovely, but 1) I was able to order chocolates but was later told they sold out (refund pending), and 2) the handwritten note gave the wrong 'from' name entirely despite my name being on the order throughout. Embarrassing for me when the delivery was completed.”

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Posted 2 years ago

Hello, I'm sorry to hear that the card message was not the correct one. I'm in the process of reaching out to our partners and finding out what went wrong and hope to avoid this happening again. Thank you for bringing this to our attention.

Posted 2 years ago

“You where brilliant the quality and design of the flowers where incredible and put a massive smile on my girlfriends face when you delivered them thank you very much xx”

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Posted 2 years ago

“Excellent service and very happy with the flowers that was delivered.”

The Flower Shops Network 5 star review on 11th December 2022

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Posted 2 years ago

The Flower Shops Network is rated 3.9 based on 571 reviews