The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 3.92

3.9 Rating 572 Reviews

71 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

3.9

Based on 572 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very happy with the flowers that was delivered.”

The Flower Shops Network 5 star review on 11th December 2022

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Posted 2 years ago

“Very fast service and prompt delivery every step from ordering to delivery and communication throughout purchasing highly recommended ,excellent customer service 5 star 🌟 from me as customer Charlie”

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Posted 2 years ago

“The flowers were gorgeous Delivery was 3 days late. I know this time of year is busy but don’t say you can deliver if you can’t. It’s 10 years since my friend died I wanted her family to know I was thinking of them. 3 days later is an after thought and came across dis respectful”

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Posted 2 years ago

“The flowers I ordered were completely different from what I was given. Not happy”

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Posted 2 years ago

Hello and thank you for sharing your feedback today, I'm sorry if there seems to have been an issue with your bouquet. I am in the process of contacting our florist partner and relaying your feedback to them in the hopes of avoiding the same error in the future. I shall of course be reaching out to you privately for some additional feedback and hope to speak soon. On behalf of our team, I wish to extend our sincere apologies today and hope that future orders can be made without these problems. Customer care team

Posted 2 years ago

“Amazing service”

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Posted 2 years ago

“Gorgeous colours, a great display delivered on time”

The Flower Shops Network 5 star review on 10th December 2022

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Posted 2 years ago

“Absolutely beautiful flowers for a beautiful person....Ordered and delivered within a couple of hours, that's what I call speedy service! I could not fault the service from start to finish and the recipient of the flowers was blown away with how beautiful they were. Thanks you for an impeccable service.”

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Posted 2 years ago

“Flowers nothing like I ordered more like a £5 bunch from a supermarket, at lest getting 40% back hopefully, but they did cost £48 including delivery”

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Posted 2 years ago

Thank you for your feedback today, I'm sorry that the bouquet did not match your expectations but am happy we were able to make amends.

Posted 2 years ago

“Very impressed with customer service. They went over and above 😊”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Mum loved the flowers only downfall one of the flower heads were broken”

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Posted 2 years ago

“Very pleased with the super efficient service. I ordered the flowers in the evening, here in Holland and they were delivered next morning. Thank you. All the best, John”

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Posted 2 years ago

“I didn’t get my flowers eventhough it said they got delivered.”

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Posted 2 years ago

Hi Malaika, I am sorry to hear that you did not get your flowers even though our tracking service shows tat they were delivered at 3.15pm on the expected date. However I will follow up privately with you to ensure the best possible service. Regards Roy CS Team

Posted 2 years ago

“The flowers were delivered a day later than they said they would be. The arrangement itself was very nice and most of the flowers looked OK but some were quite wilted, thankfully they revived after being in water for a while.”

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Posted 2 years ago

“Flowers are beautiful but they arrived a day late for the recipient’s special birthday”

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Posted 2 years ago

“Not delivered as asked. We asked afther 16h or at the neigbours. It was left outside opened in front of their house at 14h....and 3 days to late.”

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Posted 2 years ago

“The flowers themselves were beautiful but they were ordered yo arrive on the 6th for a birthday and arrived two days late.”

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Posted 2 years ago

Dear Rebecca, thank you for sharing your review. We are pleased to hear that you enjoyed the flowers, but we are so sorry about the delay in delivery. We would like the opportunity to rectify this situation and help make it right for you. Please know that we'll be reaching out privately to discuss your concerns in more detail. Warm regards, Customer Care Team

Posted 2 years ago

“Flowers were not great on arrival, starting to die before they had been given to recipients”

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Posted 2 years ago

Hi Robin, Thank you for sharing your review. We are sorry to hear that your flowers were not in the best condition when they arrived. We would like the opportunity to rectify this situation and help make it right for you. Please know that we'll be reaching out privately to discuss your concerns in more detail.

Posted 2 years ago

“Absolutely fantastic flowers very happy will definitely order again”

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Posted 2 years ago

“Delivery of flowers was 2 days late!”

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Posted 2 years ago

Thank you for your feedback, I was in contact with our florist and courier partners, unfortunately, due to a national strike at the moment in parts of the UK, hence our deliveries were delayed by this. Unfortunately with some orders affected by this last week, we were trying our hardest to email this explanation to all. I apologize for this, currently, it is out of our hands, but were attempting to fulfill all orders as fast as possible. Apologies for our lack of communication with you

Posted 2 years ago

The Flower Shops Network is rated 3.9 based on 572 reviews