Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 2,823 Reviews

96 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 2nd June 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service in store lovely atmosphere”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for the amazing 5-star review! We're thrilled to hear that you enjoyed our customer service and the lovely atmosphere in our store. We want to make the Gaming Centre as awesome as possible and a chill place to nerd out (we do already!) Here is to the next visit and thank you for your review! It means a lot to us

Posted 2 weeks ago

“Great packaging and not a lot of time for shipping”

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Posted 2 weeks ago

Hi Gabriel, Thank you for the fantastic 5-star review! We're delighted to hear that you appreciated the great packaging and our quick shipping time. We strive to provide the best experience for our customers, and your feedback truly means a lot to us. Thanks for taking the time to share your thoughts, and we look forward to serving you again soon. You're awesome!

Posted 2 weeks ago

“Last one in stock, order went through smoothly and got it within 48hrs like listed Couple of haribo in box was a nice bonus”

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Posted 2 weeks ago

Hi there, Thank you for the 5-star review! We're so happy to hear that your order went smoothly and arrived quickly 48 hours is what we aim for, especially for the free shipping! And we're thrilled that you enjoyed the little bonus of Haribo in the box. They are a little thank you for shopping with us We appreciate you taking the time to share your experience and can’t wait to serve you again soon. You're awesome!

Posted 2 weeks ago

“Fast delivery times, friendly staff. Very happy with my purchase!”

Helpful Report

Posted 2 weeks ago

Hi Joe, Thank you for the 5-star review! We’re so glad to hear that you were pleased with our fast delivery times and friendly staff. Your happiness with your purchase means the world to us! We appreciate you taking the time to share your experience and look forward to serving you again soon. Good luck on the pack openings! You're awesome!

Posted 2 weeks ago

“Ordered 3 sets of dice. 1 of the Dice Cubes - which are advertised as coming "in a handy clear plastic cube container for storage and protection during your travels between games and have clip lids to stop them opening unexpectedly when you don't want them too." the lid from one of the lid clips was completely broken off on arrival, and when I contacted support, they claimed it was a "packaging defect" and that "this type of cosmetic defect would not qualify for return at our cost". I was initially offered a £1 store credit and nothing more. After back and forth with support, they agreed to return the dice at their cost for a refund (despite me requesting a replacement set) - so instead I would have to purchase a replacement and pay additional shipping costs, despite initially being sold a defective product. I requested they check the remaining 2 sets of stock for any defects, prior to me purchasing a replacement set (shipping at my cost) to prevent a further instance of this happening, and I was told that "we can't open and inspect it without breaking the seal. If opened, it can't be sold as new, if you do not want this." despite the fact that if you are looking for it, you don't have to open any packaging to spot the lid being broken, and that the only reason I wouldn't want the product would have been if it WAS damaged, and thus they shouldn't be attempting to sell the product to anyone. Despite this, I did go to re-order the set and 'roll the dice' on it not being damaged, however when I attempted to redeem the £1 credit (which obviously doesn't even cover the additional postage I was having to pay out) I found that the code for the £1 credit had been revoked. Never buying from Total Cards again 0/10 Customer Service”

Helpful Report

Posted 2 weeks ago

Hi There Thank you for taking the time to share your experience. We’re genuinely sorry to hear that things didn’t go as expected. We completely understand how disappointing it must have been to receive a product with a broken lid. While the dice themselves were fully functional, we do appreciate that the storage cube is part of the overall value of the product, and we regret that it arrived in less than perfect condition. Our initial classification of the issue as a packaging defect was not meant to downplay your experience, but rather to follow our internal guidelines. That said, we do recognise that a customer receiving a damaged item, even a part of the packaging, does impact your satisfaction, and we’re sorry our first response didn’t meet your expectations. Regarding the inspection request, we try to maintain the integrity of sealed products for all customers. However, you're right that visible damage should be possible to assess without opening the packaging in cases like this, and your suggestion is fair. We’ll take this feedback seriously and review how we handle similar situations going forward. While we’re disappointed that this experience has led you to decide not to shop with us again, we truly appreciate your honest feedback, it helps us improve. Should you ever reconsider, we’d welcome the chance to provide a better experience. Kind Regards Ryan

Posted 2 weeks ago

“Very happy when l visited total cards will definitely be going back”

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Posted 2 weeks ago

Hi there, Thank you for the 5-star review! We're thrilled to hear that you had a great visit to Total Cards and that you'll be coming back. Your support means a lot to us, and we can’t wait to welcome you again for another awesome experience! Thank you for taking the time to review us and from us all here at Total Cards thank you for being awesome!

Posted 2 weeks ago

“Probably best shop and fast service”

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Posted 2 weeks ago

Hi Liam, Thank you for the 5-star review! We're so glad to hear that you consider us the best shop and appreciate our fast service. Your support and kind words truly inspire us to keep up the good work. Hopefully, we will see you again to give you another 5 star experience! Thank you for your review! You're awesome!

Posted 2 weeks ago

“Excellent customer care, good packaging, timely delivery, and fair prices.”

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Posted 2 weeks ago

Hi Laurent, Thank you for the 5-star review! We’re delighted to hear that you experienced excellent customer care and appreciated our packaging and timely delivery. It’s great to know that our fair prices made a difference as well! Your kind words truly motivate us to keep delivering the best service possible. We can’t wait for your next order! You're Awesome!

Posted 2 weeks ago

“I was really disappointed at the fact my parcel arrived damaged! This was supposed to be a part of my sealed collection. But will now have to open or give it away to someone who wants to use it.”

Helpful Report

Posted 2 weeks ago

Hi Zarrar Thank you for taking the time to leave a review. We genuinely appreciate all feedback, as it helps us to continually improve our service and processes. We’re very sorry to hear that your item arrived with cosmetic damage to the outer box. This is certainly not the experience we aim to provide, especially when the product was intended for a sealed collection. While we understand your disappointment, we weren’t made aware through your order notes or any prior correspondence that this item was for display purposes. As the product is primarily designed to be opened, the outer packaging is not manufactured to withstand heavy impact, though our standard packing procedures are usually sufficient to prevent most damage in transit. For future orders, if you are collecting items sealed, we always encourage customers to let us know in advance. This allows us to select the best-looking box available and add extra protective wrapping to help ensure it arrives in display-worthy condition. That said, we completely understand this is not ideal. If you would like us to look into the possibility of returning the item and arranging a replacement, please don’t hesitate to reach out to our support team at support@totalcards.net. We would be happy to see what we can do to help. Thanks again for your review, and if you do decide to open the box, we hope you get some amazing pulls! Kind Regards Ryan

Posted 2 weeks ago

“Very happy with my cards mucho gracias”

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Posted 2 weeks ago

Hi there, Thank you so much for the 5-star review! We’re overjoyed to hear that you’re happy with your cards. Your satisfaction means everything to us, and we’re grateful for your support. Good luck with the pack openings, hopefully you will pull the cards you want!!! Thank you for ordering with us and thank you for being awesome!

Posted 2 weeks ago

“Great communication, well packaged and good prices”

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Posted 2 weeks ago

Hi Joe, Thank you for the 5-star review! We’re thrilled to hear that you found our communication great we have been trying our hardest to improve these and we are happy to see it being seen. We always aim to offer competitive prices while ensuring that everything arrives safely to our customers. Your positive feedback means a lot to us, and we can’t wait to serve you again soon. Thanks for choosing Total Cards!

Posted 2 weeks ago

“Great customer service when I have encountered any issues with orders, and products are always delivered on time. I highly recommend.”

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Posted 2 weeks ago

Hi Jeremy, Thank you for the 5-star review! We're so glad to hear that you've had great experiences with our customer service, they do try their best for every customer, and that your products are consistently delivered on time. Your satisfaction is incredibly important to us and we will continue to work to give you the best!! We truly appreciate your recommendation and look forward to serving you again soon. Thanks for choosing Total Cards!

Posted 2 weeks ago

“Their site is easy to use, and has a wide range of products for customers to purchase! My items came quickly, and the individual cards were packaged nice and securely! I'd like if more cards were not WhatNot exclusives as I don't like the platform due to scams, but that's just me.”

Helpful Report

Posted 2 weeks ago

Hi Megan, Thank you for the 5-star review and your feedback! We're thrilled to hear you found our site easy to navigate (we put a lot of work into remaking the site last year!) and that your items arrived quickly and securely. We always strive to provide a great selection for our customers! We appreciate your feedback regarding the Whatnot exclusives and understand your concerns. It is something we do try and balance but we will look into this more! Thanks for choosing Total Cards, and we look forward to your next visit!

Posted 2 weeks ago

“Fantastic service as always”

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Posted 2 weeks ago

Hi Kemal, Thank you for the 5-star review! We’re delighted to hear that you continue to enjoy our service. Your satisfaction is our primary goal, and it’s great to know we’re hitting the mark! We appreciate your support and look forward to your next order soon. Thanks for choosing Total Cards!

Posted 2 weeks ago

“I made an order for the Prismatic Evolutions - Accessory Pouch. The order was then integrated via Shop which I used to track my order. Total Cards was communicative and let me know when they shipped the order. The product came in really quick and was really well packaged. I would highly recommend anyone for any of their TCG search with Total Cards!”

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Posted 2 weeks ago

Hi Wei, Thank you so much for the 5-star review! We're thrilled to hear that our communication and shipping helped enhance your experience. It’s great to know that your order arrived quickly and was well-packaged, customer satisfaction is our top priority and one of our core values! We truly appreciate your recommendation and look forward to helping you with all your TCG needs in the future. Thanks for choosing Total Cards!

Posted 2 weeks ago

“Thank you for the packaging it was really great and loved the total cards cardboard box itself. Very stylish. Thank you”

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Posted 2 weeks ago

Hi Adam, Thank you for the 5-star review! We're so glad you loved the packaging and found our Total Cards box stylish. We try our best to make sure your orders arrive in the best possible condition!. Your kind words mean a lot to us and we will continue to work to give you the very best! We can't wait to serve you again soon. Thanks for choosing Total Cards!

Posted 2 weeks ago

“Excellent service form the team at Total Cards,my purchase came exactly as described and i couldn’t be happier,highly recommended and keep up the great service.”

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Posted 2 weeks ago

Hi Terence, Thank you for the fantastic 5-star review! We're thrilled to hear that your purchase met your expectations and that our team's service stood out to you. Your recommendation means a lot to us, and we appreciate your support! We look forward to serving you again soon. Thanks for being such an awesome customer!

Posted 2 weeks ago

“Amazing fast delivery would love to buy from them again soon”

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Posted 2 weeks ago

Hi there, Thank you for the 5-star review! We're so glad to hear that you found our delivery fast. We try our best to get orders out the very same day they are ordered and in the safest way possible! We hope the pack openings were awesome. If you pulled anything cool, we would love to see it! Thank you for being awesome and thank you for shopping with us!

Posted 2 weeks ago

“Another great Total Cards purchase! The box came well packaged and wrapped and arrived quickly after dispatch as well!”

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Posted 2 weeks ago

Hi Luke, Thank you for the 5-star review! We're thrilled to hear that your purchase arrived quickly and in great condition. These looked awesome when they arrived. It’s always our priority to ensure your order is well packaged and reaches you without delay! Good luck with the pack openings! We appreciate your support and can’t wait to assist you with your next order at Total Cards! You're Awesome

Posted 2 weeks ago

“Great company to buy from, great customer service! I'd recommend all the way!”

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Posted 2 weeks ago

Hi Akit, Thank you so much for the 5-star review! We're absolutely delighted to hear that you had a great experience with us and our customer service. Your recommendation means the world to us and we will continue to work to give you the very best we can! We can’t wait to serve you again soon at Total Cards and from us all here at Total Cards, thank you for being awesome!

Posted 2 weeks ago

Total Cards is rated 4.8 based on 2,823 reviews