Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.15

4.2 Rating 2,120 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

Visit Website

Write Your review

Tell us how Tropicfeel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So cool, I love them”

Helpful Report

We're super glad to hear this, thank you! Tropicfeel Team

“Very beautifull and comfortable! And fast transport! Thank you Tropicfeel!”

Helpful Report

Stylianos, thank you for your kind feedback! We're delighted to hear you love the shoes and they arrived quickly :) Tropicfeel Team

“Super confortable and light weight shoes. Can’t wait to try them on the beach”

Helpful Report

Thanks so much for your comment, we can't wait to hear about how the shoes were on the beach :) Tropicfeel Team

“It's easier to provide a review if I have the product.... any idea when it'll be received?”

Helpful Report

Darren, we completely agree. Our tracking shows the shoes were delivered this week so we hope that you like them and have a chance to tell us how they are! Tropicfeel Team

“Today is December 10th, 2021. I ordered on April 16th and Still nothing. I sent an email asking if the order will get home by July because I was planning a trip, and you said they would… and guess what? Nothing has arrived yet. I can’t believe you guys really sent me a review form, so here is the review. Very unsatisfying experience as a customer. 7 months… 34 weeks…. 237 days until I made my order and it hasn’t arrived.”

Helpful Report

Isamar, it's such a shame to hear you feel this way! The tracking shows the shoes are in transit to you and we hope that they'll be worth the wait. Tropicfeel Team

“Keep up the great work! Keep inovating!”

Helpful Report

Hafeez, thank you so much for your support! We truly appreciate it :) Tropicfeel Team

“I needed different sizes, so I try to exchange my first order. I think they forgot it. After a second request (3 month later) everything went fine and a few days later I got my shoes. Sadly the summer ist over and I can first where them next year”

Helpful Report

Dino, it's a shame to hear about the delay in getting the exchange arranged but we're glad to hear this was resolved for you. Thank you for your feedback, and we hope you enjoy the shoes! Tropicfeel Team

“Still haven’t gotten the shoes. Ordered them in August…”

Helpful Report

Jeff, we're sorry to hear this! We know the wait has not been ideal, and we've been working hard to ensure your order gets out to you despite the factors which are out of our control such as Covid restrictions and global logistical delays. Our tracking shows the shoes are due to be delivered on Monday, so we hope you'll enjoy them and that they're worth the wait! Tropicfeel Team

“I ordered these shoes 6 months ago. I am very understanding of supply chain issues particularly for upstarts that I'd like to see succeed. I cannot rate the quality of these shoes because they have not arrived. Instead, I can offer my opinion on TropicFeel marketing. I receive targeted ads on social media maybe weekly, and this type of survey email for undelivered merchandise is right on cue. On one hand your top of funnel marketing strategy is ostensibly effective. High quality and volume - it's how I discovered the organization. On the other hand, it has the opposite effect at the bottom of the funnel. Out of touch and tactically out of sync.”

Helpful Report

John, thank you for this feedback and we completely understand this. As a new company, we're definitely using these experiences to learn and grow so that we can improve for the future. Our tracking shows the shoes are due to be delivered today, so we hope that you like them and that they'll be worth the wait! Thanks again for your comment. Tropicfeel Team

“First pair got holes in them within a week, was only offered a code towards another pair, not a refund. Have yet to receive new pair. Very poor communication as I have had to be the one to initiate any in order to get any status as to where they are. Still no shoes….”

Helpful Report

It's a shame to hear this. When opening a warranty request, we're only able to provide a replacement pair or discount code, however if this was within the 30 days timeframe for Returns and Exchanges then definitely reach out to our Customer Service team at support@tropicfeel.com to see if this can be arranged :) Tropicfeel Team

“Bereits das 3. Paar - super bequeme Schuhe 🙂”

Helpful Report

Vielen Dank für Ihr Feedback und Ihre Unterstützung! :) Tropicfeel Team

“I haven’t received my order.”

Helpful Report

Mariia, it's a shame to hear this! Please reach out to our Customer Service team at support@tropicfeel.com so they can help check this out for you. Tropicfeel Team

“Never received the shoes. Asked for a review on something I paid over $100 that I have to get.”

Helpful Report

Michael, our tracking shows the shoes should have arrived last week and in case of any issues please reach out to our Customer Service team at support@tropicfeel.com. We hope you like them! Tropicfeel Team

“Pretty bold to request a review 8 months after these shoes were purchased, 6 months after they were expected, and 13 days after an email was sent announcing that my order was being prepared with no communication since and a broken tracking link. These sneakers might be great and they might be terrible. I wonder if I will ever find out.”

Helpful Report

Jason, it's a shame for us to hear this! The tracking number provided can be used on the USPS website, and if you need any help checking the status of your delivery please reach out to our Customer Service team at support@tropicfeel.com. Tropicfeel Team

“comfortable”

Helpful Report

Lo, it's wonderful to hear they're comfy - thank you! Tropicfeel Team

“Very comfy, very stretchy, very soft - they're great.”

Helpful Report

Thanks for this fantastic feedback, we're super happy that you like them! :) Tropicfeel Team

“Quite good.”

Helpful Report

Kwok Chun, we're glad you like them - thank you! Tropicfeel Team

“I stil didn't receive my order and I am so disappointed”

Helpful Report

Mohamed, we're sorry to hear this but rest assured that the tracking shows the shoes are on their way to you, and will be with you shortly! Contact us at support@tropicfeel.com if you needed help checking the status. Tropicfeel Team

“Es acorde a los esperado”

Helpful Report

Muchas gracias por tu comentario! :) Tropicfeel Team

“I have not received my shoes yet and I ordered them many months ago. I also can not view the tracking information of my shoes being shipped.”

Helpful Report

Alison, it's a shame to hear this! The tracking number can be used on USPS and shows that the package is on its way to you. If you need any help checking the status, our Customer Service team are more than happy to help at support@tropicfeel.com :) Tropicfeel Team

Tropicfeel is rated 4.2 based on 2,120 reviews