Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.15

4.2 Rating 2,120 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Xxxxxxxxxxxxxxxxxxxxxxxx”

Helpful Report

Thank you so much for the glowing review! Tropicfeel Team

“I have bought 2 pairs, and both, with little use are falling apart. My first pair I took on a beach holiday last month and they have 2 holes in the material, the fabric is coming away from the soles and the white sole rim around the shoe is falling apart. They are the worst durable shoes I have ever had…from a beach holiday! Imaging hiking or anything active in them! My other pair have a massive gash on the plastic tip of the shoe. Unbelievably the plastic is kinda painted on! So I have a white streak over the black plastic. They basically look rubbish now. The company doesn’t care and said tough. Do not buy these if you want to wear them anywhere except a safe pavement. Or just buy some Vans…way better and more durable then Tropic feel.”

Helpful Report

It's a real pity to hear your comments! A lot of work goes into the design of our products. Our team explained that the issue in question was unfortunetly not covered by our warranty. Feedback such as yours is very important to our growth as we are always looking for ways to improve. Tropicfeel Team

“I love these shoes. Only problem is that they don't seem to last as long as my old Nikes. My first pair of Canyons lasted somewhere around 1.5 years of almost every day use. I must have put it in the washer 2-3 times. Around 1.5 years, the top mesh started getting tears in them. But they are so good that I decided to buy another pair this time. Let's see how long they last. But otherwise, these shoes are the best! And the shipping was so fast!”

Helpful Report

Abhijith, we are glad to hear that you love your shoes and of the fast shipping! We do not recommend machine washing your shoes! For washing instructions, our team are more than happy to provide you with instructions at support@tropicfeel.com. Tropicfeel Team

“Service provided on time”

Helpful Report

Rafael, thank you! It's so wonderful to hear our service was provided on time :) Tropicfeel Team

“Really nice shoes”

Helpful Report

Erik, your comment is really appreciated! Thanks so much, we're so happy to hear you like them :) Tropicfeel Team

“Super comfortable”

Helpful Report

Your comment is really appreciated! Thanks so much, we're very happy to hear how comfortable they are :) Tropicfeel Team

“Excelentes en TODOS los sentidos. Muy recomendables. Enhorabuena!.”

Helpful Report

María, estamos muy emocionados de escuchar tus comentarios! Estamos muy contentos de que te gusten :) Tropicfeel Team

“Only tried one item so far but so far so good!”

Helpful Report

Thanks for the feedback. We can't wait for you to take your shoes out for another spin! Tropicfeel Team

“Good customer care and comfortable shoes”

Helpful Report

Attila, your comment is really appreciated! Thanks so much, we're very happy to hear you like your shoes:) Tropicfeel Team

“I ordered charcoal canyons and received blue jungles. Also, pay special attention to the sizing when ordering there are three sizes listed as the shoes are unisex I guess.”

Helpful Report

Cal thanks for your comments. It´s a real shame to hear that you were shipped the wrong item! We are glad that we were able to fix this issue and send you the correct pair! Our shoes are suitable for all, our size guide is the best way to choose the correct size. Our team are more than happy to help with sizing at support@tropicfeel.com. Tropicfeel Team

“Really like the product! exactly as presented. Shipment took long (more than a month)”

Helpful Report

Hi Tal! It´s great to hear that you really like your Sunset shoes! Your order had a pre-order item that was not available for immediate shipping. Some items have different shipping times which may take more than a month to arrive. Tropicfeel Team

“exactly as described, delivery a bit long but great shoes”

Helpful Report

Hi Marie, thanks for your review regarding your Sunset shoes. Your order included a pre-order item that was not available for immediate shipping. Not all of our items are available for immediate shipping! We hope you enjoy your new shoes! Tropicfeel Team

“Schlechter Kundenservice - keine Kulanz - unflexibles Startup... nicht zu empfehlen - Schuhe haben schlechte Qualität. Retoure musste selbst bezahlt werden - trotz angeblicher kostenfreier Rücksendung.”

Helpful Report

Hi Thomas, it's a shame to hear your review! Our team work very hard designing the best products! Exchanges and returns are free or charge for Germany. We hope that you will change your mind and give us another chance in the future! Tropicfeel Team

“Ordered sneakers in March 2021. It's November and nothing received but 2 emails stating Vietnam covid situation. No commitment, no customer service. But they keep sending me ads for new products. Never again!”

Helpful Report

Hi Oliver, it´s a shame to hear that your Jungle order has been affected by shipping delays! I can see that you took us up on our discount code offer and have already purchased another pair of shoes! We can´t wait for you to try them! Tropicfeel Team

“I ordered a number smaller and they fit perfectly. Was delivered within 3 days.”

Helpful Report

Great news about your shoes Louis! We are delighted to hear your 5-star review. We hope you enjoy your Canyons! Tropicfeel Team

“Still hasn't yet arrived ...”

Helpful Report

Joshua, your order has already been shipped and will be with you soon! We hope you'll enjoy them. Tropicfeel Team

“Comfy and great colour. Love how the material feels too.”

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Christine, we're super pleased to hear that you find the shoes comfortable and like the materials we chose. Thank you! :) Tropicfeel Team

“I got my shoes in April 2021 and hoped for a sustainable alternative. Now, 6 month later I am very disappointed. The shoes are having holes at the sewing (right side were the hard plastic from the front and the soft fabric are sewed together). I contacted the support to get an exchange shoe or some advice for repair, since I thought this has to be a manufacturing error. They told me that the warranty only covers 6 month and offered me 20% off on the next shoes. Not sure what their definition of sustainability is, but shoes that only last 6 month I personally don’t consider good quality or sustainable.”

Helpful Report

Tobias, it's a shame to hear you're dissatisfied with your experience! We're definitely flexible when it comes to manufacturing issues as it's our priority to ensure you get the best quality products to enjoy, but we're unable to cover faults as a result of wear and tear. We hope you can trust us again! Tropicfeel Team

“Great feeling, love the elastic material on the uppers”

Helpful Report

Liptak, that's wonderful news - we're delighted that you like the design and sustainable materials we use :) Tropicfeel Team

“Great products that are worth the wait”

Helpful Report

Álvaro, we're so happy you feel this way - thank you so much! Tropicfeel Team

Tropicfeel is rated 4.2 based on 2,120 reviews