Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.15

4.2 Rating 2,120 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

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“It is not possible to rate, as I have not received the order yet”

Helpful Report

Juan Carlos, our tracking shows the backpack has arrived to you already so we hope you love your new Shell and accessories! :) Tropicfeel Team

“aaaaaaaaaaaaaaaaaaa”

Helpful Report

“Nice trainers but horrible return service”

Helpful Report

Daniel, it's a pity to hear you weren't satisfied with your order! We try to make returns as quick and easy as possible through our website and for your country offer this for free. Tropicfeel Team

“Very good quality”

Helpful Report

Julie, we're delighted to hear this, thank you! Tropicfeel Team

“I was so disappointed with Tropicfeel. I really wanted to support the brand as they sounded like they had such good intentions and ethics, but while I was waiting for my order which wasn't arriving I looked up reviews about the brand and I realised that an overwhelming majority of reviews were complaining about their orders arriving weeks if not months later, when they arrived at all. I ended up waiting for mine for a month and the messages I got from their customer service were promising me things that were just not happening in terms of where my order was. When I asked for a refund because of my order still not having arrived, almost immediately I received a message telling me my order had been shipped (what a coincidence!). Once I received my order I was quite disappointed with the quality of the product. It just didn't seem sturdy at all, especially the laces which are a kind of elastic fabric, and because I needed to tighten them I felt they were going to break really quickly. I ended up sending the product back because I just didn't trust that it would last and meet my needs. A real shame, I guess the brand sounded too good to be true.”

Helpful Report

Johanna, thank you for taking the time to leave this feedback and we completely understand. It's such a shame for us to hear of your disappointment. The delay was definitely not ideal and we've used these factors which were out of our control to learn and grow as a company. We hope you can trust us again in the future! Tropicfeel Team

“Have not arrived”

Helpful Report

Our tracking shows the shoes were delivered last week so we hope you've had a chance to try them out! Tropicfeel Team

“Very comfortable shoes!”

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Thank you so much for your feedback, we're really glad you find them comfortable :) Tropicfeel Team

“The backpack looks and feel really nice with high quality material, but unfortunately I needed to send it back because of two main reasons: 1. The shoulder straps is not good at all as it is stiff and thin which makes it feel heavy. Also, I got shoulder pain after an hour wearing it. 2. The wardrobe itself without packed clothes is unnecessarily too heavy and the back hurts even more when wearing it filled with clothes. Hope these two parts will be fixed soon. If so, I consider buying the shell + wardrobe again in the future.”

Helpful Report

Jesper, thank you for this detailed feedback and it's such a shame to hear you weren't satisfied with the Shell. We'll definitely take this into consideration when designing and improving our products, so thank you again and keep an eye out! Tropicfeel Team

“I ordered two pairs in July and still haven't received them so I can't provide a review.”

Helpful Report

Chris, our tracking shows they were delivered so we hope you've had a chance to try them and that you love your new shoes! Tropicfeel Team

“Super dissapointed , after 7 months I have got my shoes yet, you guys cheated on me, I genuinely trusted you but turned out you are lacking professionalism and respect for customers. I am asking for a refund immediately and don't want to know about you never.”

Helpful Report

Oscar, we're so sorry to hear you feel this way. Our tracking shows that the shoes are due to be delivered over the next couple of days so we hope you'll give them and us another chance in the future! Tropicfeel Team

“I don't have my order yet”

Helpful Report

Michael, the tracking for your order shows it was delivered this week. We hope you like the shoes! Tropicfeel Team

“Haven’t received them yet… still waiting. For a year.”

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“I still have not received my product. I’m disappointed I haven’t received them since I placed the order so long ago. Maybe you could send me the product and I can rate them then.”

Helpful Report

Danny, it's a shame to hear this. The tracking shows that the order is due to be delivered today, so we hope you'll love the shoes and that they're worth the wait! Tropicfeel Team

“Fits comfortably for the most part. Slight chafing on Achilles area”

Helpful Report

John, we're really glad to like them! Sorry to hear about the chafing, the shoes can take some time to break in but continued discomfort should not be the case so reach out to our Customer Service team if in doubt at support@tropicfeel.com :) Tropicfeel Team

“Shoes never arrived and customer support is terrible. Shop elsewhere.”

Helpful Report

It's such a shame to hear this. Our tracking shows your shoes are on the way and should be with you shortly. We hope you can give us another chance in the future! Tropicfeel Team

“Great light shoes, love the heel”

Helpful Report

Henrik, thanks for your feedback! We're so delighted to hear that you love the shoes :) Tropicfeel Team

“Ordered my Jungle Night Blue in May and still have not received them in December. Asking for a product review further demonstrates you are quite overwhelmed with this process. Hope to receive my order soon.”

Helpful Report

Mihai, thanks for your comment and we're sorry to hear this. Our tracking shows the shoes are in transit and will be with you shortly! We hope you can trust us again in the future. Tropicfeel Team

“customer service is quick and nice but it took them 8 months to send me a poor quality product. would not recommend it.”

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Rinaldi, it's a shame to hear you weren't satisfied with the product. We hope you can trust us again in the future! Tropicfeel Team

“Great shoes - fit and look amazing”

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Jared, this is wonderful! We're super happy to hear that you like them, thank you :) Tropicfeel Team

“I haven’t received the shoes yet! Nothing to review. The tracking number isn’t working.. Please advise.”

Helpful Report

Nikki, the tracking shows that the shoes were delivered this week! We hope you enjoy them :) Tropicfeel Team

Tropicfeel is rated 4.2 based on 2,120 reviews