Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.15

4.2 Rating 2,120 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

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“My order was shipped to another person, who is in Germany when I am in Ukraine. Waiting for a reshipment, but still not sure if it will be.”

Helpful Report

Oleksandr, sorry to hear about this! I can see that we have the reshipment being processed for you, so I hope this will help! Our Customer Service team is here to support if you need them :) Tropicfeel Team

“Good fit and nice to wear, modern colors, I like the idea that they are sustainable because made of plastic bottles”

Helpful Report

Thanks so much, we're so glad to hear you like them and appreciate the effort we put in to making them sustainable :) Tropicfeel Team

“Nice fit. Great colour. I like the light weight. The straps are a bit too long.”

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Larissa, thanks so much for your feedback! We're really glad you like it :) Tropicfeel Team

“I love them!!!!!”

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Alexander, we're so happy you love them! Thank you :) Tropicfeel Team

“Love these shoes!”

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Danny, thanks so much! We're glad to hear that :) Tropicfeel Team

“SEPT 21: Based on Tropicfeel's unacceptable and contradictory response to my initial review I felt it was necessary to reply. Below is my response. When I ordered the shoes the world was dealing with the pandemic for a little over a year. If Tropicfeel thought there could potentially be logistical issues they should have explained that on their website. Customers would then be able to make an informed decision on whether or not they wanted to proceed. Again, the pandemic didn't just start when the order was submitted. There have been many businesses shipping and making their commitments so if Tropicfeel had a potential risk of experiencing a delay lasting SEVERAL MONTHS they should be communicating this upfront. They are contradicting themselves now by blaming the entire delay since June on the pandemic! The reason for failing to ship in June and then in July was not due to the pandemic according to their own communication they sent out at that time. And if it's their reason for not shipping in August or September then why are they still promoting the shoe today advising shipping will be in November when they cannot fill the orders that occurred in the early spring? As of todsy there is no mention that those may be delayed due to the pandemic. And quite honestly if I ordered these in early spring and still haven't received them by fall I can't see how anyone ordering them today would see them this year! I feel this whole ordeal is a scam. I have requested a refund via the email address they provided in their response to my initial review,, but I have not heard back from them. Which isn't surprising since their customer service is slow at responding to emails waiting! I've been waiting for two pairs of shoes since early spring '21. Their original commitment was June. Once June came we were given this excuse: "...we had to push back the original estimate of June to July due to some unforseen circumstances in production. WE WANT TO MAKE SURE EVERY SHOE IS PERFECT AND THAT IS THE REASON FOR THE DELAY.". In late June we received an update: "Most colors have finished their production stage and they are now on their way to the warehouse." On July 7th another mass email was sent pushing it out another month: "Most of the colors have finished their production stage and they are now on their way to the warehouse. (STILL ON THEIR WAY, WHAT BY CANOE?) Due to some production delays, we had to push your order delivery to end of August instead of July as it was initially thought...we keep working to improve and we want you to have the best product." On July 28th, we received another mass email indicating that 40% of the shoes had been delivered. I highly doubt that based on the feedback I have read. The email also stated, "WE'RE NOW SHIPPING ORDERS MADE FROM JANUARY 26TH TO JULY 15TH, ACCORDING TO WHEN WE RECEIVED THEM (THE ORDERS). You will get your tracking link when your order is on its way." I haven't received an email with the tracking number. Sept 14, I am now advised that the shoes have been delayed by the manufacturer in Vietnam due to a Covid-19 lock down. If what they are describing is true; than why would Tropicfeel continue to inundate IG with ads promoting the same shoes they cannot produce for customers who have been waiting for 6+ months? Their primary focus should be clearing out that massive backlog of orders instead of taking in more orders they obviously cannot fulfill! Their site is saying for customers ordering today, Sept 14th, shipping will be in November". There is no mention that this is an estimate, just like there was no mention that June was an estimate (as they claimed). How will customers ordering today receive them in November if I ordered them 6 months ago, yet still have not received them??? If anyone is considering on making a purchase thru Tropicfeel, I encourage you to read thru the critical reviews. They have created this compounding mess themselves all because of corporate greed! I don't think the shoes will ever be delivered and will be requesting credit! Perhaps if they start losing all the revenue they gained during the first part of '21, their business model will change or Tropicfeel will cease to to exist!”

Helpful Report

William, thank you for your feedback and we completely understand your concern. Due to unforeseen Covid-19 restrictions beyond our control with our manufacturers, we have had to delay production for our JUNGLE shoes to ensure the safety of our workers and quality of our shoes. We're working hard to get every pre-order sent out as soon as possible, and really appreciate your patience with this. Please get in touch with us at support@tropicfeel.com if you need any assistance from our side. Tropicfeel Team

“Amazing service!!!!!!”

Helpful Report

Blanca, thank you! We work hard to deliver great service so really happy to hear you're pleased :) Tropicfeel Team

“I didn't wear the shoes yet but they seem comfortable. I hope they will last long. Very nice color”

Helpful Report

Marta, thanks for the comment! We hope you love the shoes - they're designed to endure any adventures you take them on so let us know :) Tropicfeel Team

“I waited two months for delivery, when they finally arrived the shoes were too tight. Note, to return for a refund cost 20 Euro which it fails to mention on their website. Avoid at all costs”

Helpful Report

Sorry to hear about your experience! Our pre-order products normally have a longer time for shipping than our available items, but the shipping dates for these are mentioned on the product page and we keep you updated in case of any delays. Our Exchange/Return policy is detailed on our website, under the FAQs and also under the specific 'Returns & Exchanges' page available at the bottom of our website. It's mentioned that for some countries, the 20 EUR postage fee applies, so this information is available beforehand. If you need any assistance from our Customer Service team with your order, please contact us at support@tropicfeel.com :)

“I am very happy with the quality and detail of the bag. It is certainly something I will recommend to bag packers.”

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Sultan, thank you so much! We're so glad that you're happy with the bag, and really appreciate your recommendation :) Tropicfeel Team

“They're perfect for walk, run and swim too.”

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Alberto, thanks for your feedback! This is exactly what we intended with our all-terrain shoes, so really glad you think they're perfect for this :) Tropicfeel Team

“So far, these are the best sneakers I've owned. We'll see how they feel in a year, but so far they're fine. Especially cool, I was sledding yesterday and had them on wet foot - it felt like I was wearing in the socks and sneakers.”

Helpful Report

Aleksandr, we're so delighted to hear this! It's awesome to hear you're taking the shoes with you on your adventures, can't wait to hear where else they'll go with you! Thanks so much for your great comment :) Tropicfeel Team

“Probably the best shoes I have ever bought”

Helpful Report

Thank you so so much!! Have you checked out our other models? :) Tropicfeel Team

“Only a few days into wearing the Canyon, I've been pleased with the comfort and build quality. They dry quickly after getting damp from morning dew. I'll be interested to see how they hold up long term.”

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JJ, great news! Looking forward to hearing about your adventures :) Tropicfeel Team

“Great shoes, in love with them! 😍”

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Marina, great to hear, enjoy! Tropicfeel Team

“Not so amazing as I thought they were going to be. I feel them a little bit uncomfortable when walking, to the point that my right leg aches after a few hours. Not great. Not happy.”

Helpful Report

Thank you for leaving this review for us, sorry to hear that you are not satisfied with the product. If you would like to return/exchange them, please e-mail us at support@tropicfeel.com. Tropicfeel Team

“Comfortable and affordable.”

Helpful Report

Great to hear! Enjoy :) Tropicfeel Team

“DO NOT ORDER! Delay, delay, delay without contacting the customer and still NO shoes (for SIX months now and counting)! If they’re an honest company they will stop promoting shoes they don’t have, but noooo, all over FB and Insta ads will pop-up. The company is a fraud!”

Helpful Report

Hi there! Sorry to hear about your experience, we have been experiencing some production delays due to the COVID situation in Vietnam. However, we are definitely not a fraud, have a look at the thousands of reviews from our customers over the years. Please e-mail us at support@tropicfeel.com so our CS team can look into the status of your order. Tropicfeel Team

“I am very satisfied with the size and the quality of the product”

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Ruben, this is great to hear. Welcome to the Tropicfeel Family :) Tropicfeel Team

“Great feel to use”

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Tropicfeel is rated 4.2 based on 2,120 reviews