Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.17

4.2 Rating 1,820 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 1,820 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

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“I recently purchased a pair of shoes from Tropicfeel, and my overall experience has been a mixed bag. While the shoes themselves were of okay quality but nothing special, it does dry quickly after dipping into the water. The customer service I encountered left much to be desired. The customer service can only be reached by email, which they usually get back within 24hrs. The breaking point for me, however, was when I attempted to initiate a return in accordance with Tropicfeel's stated return policy. The policy clearly stated that return shipping would be covered for first-time purchasers. Unfortunately, this was not my experience. Tropicfeel refused to honor this aspect of their policy, citing increased fuel costs as the reason for not refunding the return shipping. This felt like a breach of trust and a deviation from the stated terms. It's disappointing to encounter a company that fails to uphold its own policies, especially when it comes to a commitment as straightforward as covering return shipping for first-time buyers. The justification of increased fuel costs seemed arbitrary and was not communicated at the time of purchase. In light of this experience, I caution potential buyers to exercise caution when considering Tropicfeel. While the shoes may meet your expectations, the potential frustrations with customer service and deviations from their own policies may outweigh the benefits. I hope Tropicfeel takes steps to improve their customer service practices and adhere more closely to the commitments outlined in their policies. Until then, I would advise potential customers to explore alternatives and avoid potential disappointments.”