“Delivery quick. Poorly made. Two gauntlets were different shape and size to eachother. Within days a hole appeared between the thumb and main part of gauntlet. I burnt my hand in this area lifting a tray out of the oven. This area should be reinforced. I won't buy direct again.”
Hi Kathleen,
Very sorry to see this has occurred in this instance and it's certainly not the quality we would expect from our products. Please get in touch at webshop@ulsterweavers.com and we'll get you a replacement or refund sorted for the damaged goods.
Kind regards,
James
“Absolutely beautiful designs and quality, bought a bag as a gift for my mother and she adores it. Received an apron as a gift and is absolutely perfect!”
“Everything went smoothly. The store communicated well and the goods were delivered to the Czech Republic on time. I will be happy to buy here again and I can recommend the store.”
“I like using Ulster Weavers products and on this occasion I purchased some tea cloths as gifts for Christmas.
I really prefer linen to cotton and was a little disappointed in the lack of choice in the linen range.
Otherwise purchases were delivered on time and overall a good experience.”
“Really pleased with my experience of purchasing online from Ulster Weavers Ltd. The website was good and the products always beautiful and good quality.”
“Our new tea cosies with matching oven gloves and tea towels are lovely. They brigten up our kitchen during these dark lockdown days. Ulster Weavers get top marks for their online experience, excellent packaging and prompt delivery. Highly recommended and will definitely be ordering from them again!”
“While I love the vibrant patterns on my teatowels I am disappointed that, even after several washes, they are still not very absorbant. I only hope that they will soften eventually”
“I love your products, they have a superb quality and wonderful patterns.
One star less for your customer service regarding an information last year concerning shipping costs to Austria. I got a simply wrong info regarding zero shipping costs around a specific weekend.
Due to Brexit I will order through Austrian companies offering products in the future and not via Ulster Weavers directly.”
Hi Karin,
Thanks for this feedback! We are working on improving our international rates and will be releasing information on site and our email channels soon. Keep an eye out - we use tracked delivery for Europe and have found the service to be very reliable. We hope to be able to reduce the cost so you can continue to shop direct with no issues.
Kind regards,
James
