Dencowear Ltd Reviews

Name: Dencowear Ltd
Address: Denco House14 Buslingthorpe GreenMeanwood, Leeds
Rating: 4.00

4.0 Rating 478 Reviews

72 %

of reviewers recommend Dencowear Ltd

Company Reviews

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Phone:

0113 237 9010

Email:

simren@dencowear.co.uk

Location:

Denco House14 Buslingthorpe GreenMeanwood
Leeds
LS7 2HG

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Dencowear Ltd 5 star review on 3rd April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order came fast, returned due to beint too small. Refund came fast no issues but second order for correct size still hasn't arrived two weeks later”

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Posted 1 year ago

Good Morning, I'm so sorry to hear that your second order has not yet arrived. Please drop us an email to customerservices@salonweardirect.co.uk and we'll be happy to help resolve this.

Posted 1 year ago

“Great value for money, feel great.”

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Posted 1 year ago

Hi Emma, We're so glad that you look and feel great in our unform! We look forward to your next order.

Posted 1 year ago

“Will try again”

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Posted 1 year ago

“Arrived promptly, but unfortunately the uniforms are not true to size extremely small.”

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Posted 1 year ago

Hi There, I'm so sorry to hear you were not happy with the sizing of your order. I will be sure to pass on your feedback to the relevant teams as we are always looking to improve our service.

Posted 1 year ago

“I bought a striped tunic months ago and still not received it, I am also unable to find a person to contact regarding the order.”

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Posted 1 year ago

Hi We are sorry to hear you haven't received your order, would you be able to provide your order number please? We will then be able to look into this for you and resolve this. Looking forward to hearing from you shortly. Kind regards. Tonia

Posted 1 year ago

“I lost the card I received from the post office! Please can you give me the tracking number so I can go to the post office to collect it! My experience with your staff member Tonia was amazing.....she is very helpful and efficient...very impressed with the service of this company...”

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Posted 1 year ago

Thanks so much for you review Doreen! I understand Tonia has now sent you the tracking number via email but if you need anything else please let us know.

Posted 1 year ago

“Material uncomfortable, very long in length, the button hole made far too small had to force it open each time, breeze comes right through just really something I am sorry I bought threw them in the bin.”

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Posted 1 year ago

Hi Carol, I'm so sorry to hear that you weren't happy with the quality of your trousers. These trousers are sold on behalf of a supplier but I will pass on your feedback as we are always looking for ways to improve. If there's anything else we can help with, please feel free to email the customer services team at customerservices@salonweardirect.co.uk

Posted 1 year ago

“I contacted Dencowear by phone regarding what the identical colour of scrub trousers I needed to h match my tunic as the ones I purchased even though it stated the same colour as my tunics the colour did not match so I had to return ( not sure I’ve had a refund as of yet ) They said they ring be back to confirm but it’s been a week a no phone call .. Not great customer service ..”

Helpful Report

Posted 1 year ago

Hi Fareeda, I'm so sorry to hear you weren't happy with your experience with us. I can see that your order was refunded on 8/12 but if there's anything else I can help with, please let me know.

Posted 1 year ago

“Next-day delivery is not offered. Emailed to request delivery asap and was informed the order would despatch the next day. Waited two weeks- then called and was informed waiting for stock and advised by customer service they would call back that day to confirm a delivery date- no callback. then received an email informing order was delayed and will despatch shortly. The order finally arrived- this was the fourth time I have ordered the same scrubs- advertised as the same size, fabric etc. but were a different fabric, different labelling and trousers two inches longer. Every time I have ordered the wait and lack of customer service updates lets this company down.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that you had a negative experience with your last order. If you email your order number to us at customerservices@salonweardirect.co.uk we'd be happy to look into this and come to a resolution.

Posted 1 year ago

“The tunics where great we will be ordering more in the future thank you”

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Posted 1 year ago

That's great to hear Connor, we look forward to your next order!

Posted 1 year ago

“Fantastic quality thank you 😊”

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Posted 1 year ago

Thanks for your review, Nicola!

Posted 1 year ago

“I was very pleased with the scrub suits which were well made and arrived on time. I remodelled them into pantomime costumes for a fundraising pantomime in the Virgin Islands where my son and a friend have volunteered to take part.”

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Posted 1 year ago

Wow! What a transformation! We're so glad the scrubs were just what you're looking for and we wish you the best of luck with your fundraiser!

Posted 1 year ago

“Buttons have fell off the top”

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Posted 1 year ago

I'm so sorry to hear this! I have sent you an email about processing a refund or exchange, please get back to me to reslove this.

Posted 1 year ago

“I dealt with Tonia who was extremely helpful as I wasn't really sure what I wanted. The price, quality and service were excellent.”

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Posted 1 year ago

Thanks so much for your feedback, Louise! We'll pass your compliments on to Tonia who'll be delighted to know she could help.

Posted 1 year ago

“Very pleased with quality and communication surrounding delivery”

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Posted 1 year ago

That's great to hear Steven, thanks!

Posted 1 year ago

“Excellent quality & quick service”

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Posted 1 year ago

Thanks so much, that's great to hear!

Posted 1 year ago

“Very expensive for postage then you have to pay to send back if it doesn’t fit absolute ripoff would never buy from you again”

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Posted 1 year ago

Hi Karen, Sorry to hear you weren't happy with your experience. We're working hard to improve our returns policy in the near future so keep an eye out!

Posted 1 year ago

“I have not received my refund despite returning the product early last week. Please can someone contact me to resolve this issue. Thank you.”

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Posted 1 year ago

Hi Helen, Sorry to hear your refund hasn't been as quick as you'd hoped. Your item has just been delivered to us on 14/11, it has been booked in and I will ensure it is refunded this afternoon for you. You will get an email notification once this is complete. If you have any further queries, please feel free to email us at customerservices@salonweardirect.co.uk

Posted 1 year ago

“Unfortunately the tunic is great but it’s the wrong colour if you could send me a returns label I can send it back and order the right colour Thank you”

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Posted 1 year ago

Hi Christine, Sorry to hear your tunic is the wrong colour! Can you drop an email with your order number to customerservices@salonweardirect.co.uk and someone will be in touch ASAP to assist

Posted 1 year ago

“Team was so ready to happy to help with everything.”

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Posted 1 year ago

So great to hear our team were able to help with your order! We appreciate your feedback

Posted 1 year ago

Dencowear Ltd is rated 4.0 based on 478 reviews