Hi Helen,
Thanks for your review.
We are sorry that the filter did not meet your expectations.
Please rest assured that I have forwarded it to the technical team, and we hope to bring you a better experience in the future.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thanks for your review.
We regret that you received the incorrect items. We will continue to work hard to bring you better products and shopping experience in the future.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Super customer service! A piece of my order was missing (most likely due to poor handling by FedEx) and they responded immediately to my email -- two days later I had the missing part. Free of charge! Very happy with these filters!!”
Hi, Jacquelyn
We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I bought their RO System with UV Sterilizing Light - Waterdrop G3P800 a month ago. Overall speaking, it's an excellent product in term of it's functionality, quality, and design. The only thing I could complain is about the system flushing sound, which is a bit loud to me. I want to thank their customer service. They're always polite and fast replying to my request.”
Dear Customer
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The filter I needed for my new LG fridge was no longer available. I accepted the substitute offered which appears to be working just fine. This company was good about informing me of the issues and was prompt in shipping. I’m totally satisfied.”
Dear Evelyn
Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi Richard,
Thank you for taking the time to leave a review.
If the filters are intact, of course we can accept the return and give you a refund.
Could you please contact us to give us a chance to help you with the poroblem?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“Water filters were purchased to remove hard water spots to wash solar panels and vehicles!! Understanding that this is difficult to accomplish I think these filters are satisfactory but not perfect!!”
Dear Howard
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi Gary
Thank you for taking the time to leave a review.
I am so sorry that you didn't received the correct filters.
I have checked all of our systems and databases and I cannot find any communication from you, so that will be why you have received no response from us,
Can you please ensure you have emailed us at the correct address?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“I really like your water filters. It is hard to find filters after the filtering systems get a few years old. I can always find the filters I need from Ecolife. Thank you.”
Dear Lona
Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our product. We find it to be a favorite among many of our customers.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I will be much more careful when ordering replacement water filters for our fridge in the future.. I will not try and get a so called compatible filter again. I thought I was careful to get a filter that would fit.. it did not. So I’m not sure how to return it... I’m out the money it cost. Very disappointed.”
Hi,
Thank you for tacking the time to leave a review.
I am so sorry that the filter is not compatible tiwth your refrigerator.
Could you please contact us to give our team a chance to help you with it?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
