Dear Customer,
Thank you so much for your positive review. It is so satisfying and an honor for us to hear that our product improves your water usage experience. Our whole team will appreciate it!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Matt,
Thank you so much for sharing your user experience with us! Hope our product will win your satisfaction as time passed. If you have a higher requirement for filtered water, may I recommend our RO system to you? We have a wide range of RO systems for our customers to choose from. Or, you can get in touch with our customer service center through the info below for further assistance.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Ordering my water filtration kit was easy. The price was reasonable too. WaterDrop quickly delivered my King Tank and it was exactly as described. I did have a problem with one of the parts but customer service resolved the problem on Easter weekend. The replacement part arrived on Monday. I have already recommended WaterDrop.”
Dear Rene,
Thank you again for your positive review! It is our great pleasure and honor to deliver our best service to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We love our water drop! It is our second one (we moved and loved our first one so much we got another one). I really appreciate that they are so compact and user friendly. The filters are easy to change and I love that they have remineralization filters! Would recommend to anyone looking for an amazing RO system.”
Dear Mariah,
It is so satisfying and an honor for us to hear that you love our product! Thank you so much for your recommendation. Our whole team are encouraged by your kind reply. We will continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Maahi,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I've never tested the filters to see how they compare to a
Pur filter, like if they technically work the same, but assuming it does, these filters are an absolute relief from the prices of genuine Pur replacement filters. I'm on my second purchase now.”
Dear Customer,
Thank you again for your business and positive review! We appreciate it very much!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Customer,
Thank you so much for your positive review! We truly hope our product will bring the expected performance and a delightful water usage experience to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We bought the RV filter and it does a good job of filtering chlorine taste and odor but does not filter sediment very well at all. Disappointed in that.”
Dear Gloria，
Thank you for choosing our product and sharing with us your valuable view and comments. I apologize for the inconvenience caused. We also feel discouraged hearing that the product doesn’t bring you a premium experience. If you need further assistance, could you please contact our service center at the following email address or phone number? We will provide professional and satisfactory solutions for you.
If you have any other inquiries, please feel free to contact us.
1-888-352-3558
service@waterdropfilter.com
Kind Regards
Mia Lauren
Customer Service Rep
“This unit is quite compact, easy to install by myself, created a TDS of 7-12. Water tastes great! Dedicated faucet is perfect and I like how it lights up to show that it’s working properly and that it swivels. Overall very happy with the product!”
Dear Serene,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Had the WD-D6 under sink Filter for one year
My first filter unit purchase from Amazon was returned because the box was not sealed completely or properly.
My second purchase was direct from Waterdrop, not that it mattered because it was sent through Amazon.
The original filter produced water 12 to 15ppm TDS. The new replacement filter 6 to 10ppm TDS. Down from city water 240 to 280ppm.
This does result in reduce water flow rate and requires a longer time to fill a bottle. Not sure what the difference is between the GE filters, maybe normal variation in the osmosis filter pore size.
I explained the packing issue to Waterdrop CSR a few times now.
Please safety seal all your packages so the customer can verify it’s a new product.
Used products maybe being recycled by Amazon, based on open packaging evidence.”
Dear Customer,
Thank you so much for your positive review! Your expectation is a strong impetus for us to keep delivering products of premium quality and service of a high standard to our valuable customers!
I apologzie for the packing issue. If you need technical assistance about the water pressure and other issue, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Joel,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Xuezhi Liu,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“So far the experience is positive, I just hope that when the time comes to replace the filters you will find them as easy as now. The filters work very well, the water is very healthy.”
Dear Miriam,
Thank you so much for your positive review! Your expectation is a strong impetus for us to keep delivering products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Customer,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“So far, so good...
I found the Waterdrop was fairly easy to install. Although, once the tubes were in the system I'd be hesitant to try and get them out.
Best to get the piping sorted the first time.
We purchased the system as our water in Nevada is hard and we wanted cleaner water for consumption.
In our house the kettle is used quite often, and scaling happened daily. We cleaned the kettle biweekly with vinegar. It's been over a month with waterdrop and we haven't needed to clean the kettle at all. It has certainly prevented any scaling and the taste is noticeable.
I would recommend it.”
Dear Customer,
We appreciate your kind review very much! I will submit your advice on our product to our technical team. This really helps us keep improving our product design. There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customer!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear John,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings delightful experience to our valuable customer. We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Customer,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I bought 2 RO filters
One under the sink for my home
One countertop for my son’s apartment
I’m totally satisfied, worry free about the quality of water I use for drinking and cooking”
Dear Naheel,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customer.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Christopher,
I apologize for the inconvenience caused. We also feel discouraged hearing that the product doesn’t bring you a premium experience. Please allow me to explain that the system is not designed to reduce hardness or TDS of water. To meet your higher requirement for the water filtration performance, may I recommend our RO system which can reduce above 90% of TDS for you? Welcome to contact our service center by the following email address or phone number. We will provide professional and satisfactory solutions for you.
If you have any other inquiries, please feel free to contact us.
1-888-352-3558
service@waterdropfilter.com
Kind Regards
Mia Lauren
Customer Service Rep
