“Great product and great service. I got a defective product at first but the team immediately responded and sent another replacement.
Works like a charm”
Dear customer,
Thank you so much for sharing your positive user experience with us! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers. We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I've had the WD-G2MRNR-W ( G2MDV7G02219) system for about 3 weeks now
and making a thumping sound maybe once a day.
Last Friday I call your customer service dept. and talked to a gentleman
and he couldn't give me a reason for the noise.
He said it might need another pump for an additional $ 30.00.
I need to know if this will fix the problem and do I need to hire another plumber to install this
device?
Do you have any referrals for a plumber that has installed your units and is reasonable?
Your instruction manual doesn't say anything about this problem.
I need some help on this matter as I'm on a fixed income and times are tuff.
Sincerely,
Larry Lukowski”
Dear Larry,
Thank you for reaching out to us. I sincerely apologize for the inconvenience caused. Please rest assured that I have escalated your case to our technical support team, and our customer service manager has sent you an email for troubleshooting. We will solve the problem and always provide you with a satisfactory solution.
If you have any other questions, please feel free to contact us by replying to this email.
Kind Regards
Mia Lauren
Customer Service Rep
Dear customer,
Thank you so much for sharing your positive user experience with us! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers. We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Brian,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Cynthia,
Thank you so much for sharing your positive user experience with us! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear John,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“had this for a month now after my brita’s plastic handle broke, wanted something that filtered as well but had a stronger handle, and im satisfied so far!”
Dear Customer,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Ricardo,
Thank you so much for sharing your positive user experience with us! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers. We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Customer,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Service, support has been top-notch. Pieter from support helped via chat and verbally. Quick to dissect the questions/problem.
Thank You Pieter!
Am very satisfied with my D6 systems + mini pressure tank. Only ding is the vibration of the system itself thus can't fully give a 5 (though I rated it as such). Thank You Waterdrop.”
Hi Augusto,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The systems design from purifying the water, to simple installation, ease of changing filters is great! The only draw back is the high cost of the filters and are out of stock frequently.”
Dear Randall,
Thank you so much for your positive review! Your expectation is a strong impetus for us to keep delivering products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“So happy that I found this product. It hasn't failed me yet after 2 years. Amazing and so much better than the other faucet filter systems on the market, and I've tried a few.”
Dear Deborah,
Thank you again for sharing your positive user experience with us! We appreciate it very much! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Dora,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The filter seems to work well, and the water tastes good. The instructions were fairly clear and installation was relatively quick and easy. (Not the 3 minutes as advertised, but straightforward.) Giving it 4 stars because our setup happened to need a different adapter than what was provided in the kit, but we live in a very old building. Overall, I am happy with our purchase and would buy again.”
Dear Kelsey,
Thank you so much for sharing with us your valuable user experience. We appreciate it very much! If you need any assistance with installation or other types of adapters, please reach out to us through the info below. We will provide professional technical support and customer service for you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“So far so good! Happy with our waterdrop. Only thing I am curious about is the little blue light does not stay lighted up. Not sure if that’s ok or not? Overall very satisfied with use, care and taste of our water from the waterdrop pitcher.”
Dear Customer,
Thank you for your positive review! We appreciate it very much! The blue light won't stay lighted up for energy conservation. Only when you press it or pour water when it sense gravity influence, the indicator will light up.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Sandeep,
Thank you for sharing your experience with us. Please allow me to explain that the indicator needs to be reset every time you replace the filter. Please hold down the button for 5 seconds until the blue light flashes. If it doesn't work, the battery may run out of power. Could you please contact us through the info below? We will arrange a new replacement indicator or upper lid for you. I genuinely apologize for the inconvenience caused.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Our municipal water source is a river sporadically polluted with PFEA "forever" chemicals that are not removable with cartridge filters. The Waterdrop system has great flow and convenience.”
Dear Ed,
We appreciate your positive review very much! There is nothing more satisfying for us than hearing that our product brings an improved water usage experience to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Customer,
Thank you so much for sharing your positive user experience with us! We appreciate it very much! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Extremely easy to install, or so says my brother who installed it for me and knows about such things. I like the sleaziness of the design without nooks and crannies to be cleaned. Fits nicely under the little kitchen sink in my small one-bedroom apartment. I had an on-the-counter ZeroWater system that removed even more totally dissolved solids (00.0 from tap water of 175), but the WaterDrop system is more convenient and the filters last longer (the lowest TDS measure I get is 5). Very happy with the Waterdrop!”
Dear Grace,
We appreciate your positive review very much! There is nothing more satisfying for us than hearing that our product brings an improved water usage experience to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Once installed it works perfectly and we are very happy with it. We did have a challenge with the first mineral filter and the line would not stay in, which caused some water to leak, but it was during installation so I was able to catch it fast. I contacted support and they were fantastic and solving the problem and quickly sent a replacement. Once we installed the replacement, everything worked great. Very happy with the overall system and the support of Waterdrop.”
Dear Greg,
Thank you so much for sharing your positive user experience with us! We appreciate it very much! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
