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Wetrooms Online Ltd Reviews

4.9 Rating 550 Reviews
97 %
of reviewers recommend Wetrooms Online Ltd
Company Reviews Product Reviews
1
 Questions Metrics Info
4.9
Based on 550 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Wetrooms Online Ltd Reviews

About Wetrooms Online Ltd:

Wetrooms Online are the UK's Wet Room Experts, since 2008 we have grown to become the UK's largest dedicated wet rooms retailer, supplying trade and DIY customers.


With a wealth of experience in the wetroom business, we offer unbiased expert help and advice and a 5 star service.

Visit Website

Phone:

0800 280 8008

Email:

info@wetrooms-online.com

Location:

Unit 10,
Old Hall Road,
Bromborough
Wirral
CH62 3NX

Write Your review

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B Meech
Verified Buyer
“prompt delivery with great customer follow up!”
Helpful Report
Posted 10 months ago
S Tiplea
Verified Buyer
“the best customer service I have experienced in a while! very helpful, prompt and polite, I wrote an email regarding a spare part I needed with little hope to get it resolved, I have immediately received an answer with professional advice and by next day I have received it!”
Helpful Report
Posted 11 months ago
D Fallen
Verified Buyer
“Great service - items arrived on time and well packed”
Helpful Report
Posted 11 months ago
S MALLORY
Verified Buyer
“Super helpful and fast delivery 10 out of 10 from us”
Helpful Report
Posted 11 months ago
S Keith
Verified Buyer
“Always great service.”
Helpful Report
Posted 11 months ago
C Jones
Verified Buyer
“Excellent service and speedy delivery”
Helpful Report
Posted 11 months ago
S Eyres
Verified Buyer
“Excellent support and quick response to queries, would use them again and in preference to other suppliers.”
Helpful Report
Posted 11 months ago
D Anderson
Verified Buyer
“Fast delivery, item as described and fitted perfectly.”
Helpful Report
Posted 11 months ago
J Jackson
Verified Buyer
“Great service. Gave me a courtesy call to confirm the order and delivery. The item was delivered the next day.”
Helpful Report
Posted 11 months ago
N Soheili
Verified Buyer
“Amazing customer service and a massive thank you to Josh for all his help and assistance. I have become a customer for life as the pre-sales and post-sales service is second to none. Thank you . If there were more stars, I would give it!”
Helpful Report
Posted 11 months ago
L Bowman
Unverified Reviewer
“I have been dealing with a man called Josh and he's been brilliant, really, really helpful and knowledgeable. He has also helped with a return - no issues, just fab Thankyou so much Lisa”
Helpful Report
Posted 11 months ago
J Pratt
Verified Buyer
“I spoke to wetrooms Online for advice before ordering, very helpful they were too. Placed the order and 48 hours later it turned up. Packages with lots of labels saying call them if we needed specialist instructions. so far 10 of 10. highly reccomend.”
Helpful Report
Posted 1 year ago
P Malham
Verified Buyer
“prompt and efficient service”
Helpful Report
Posted 1 year ago
B Nielsen
Verified Buyer
“I would be happy if I had my order I had to get in touch with you/ Wetrooms to find out when I would get my delivery And not 1-3 days delivery more like 8-9 days if I get it by Friday”
Helpful Report
Posted 1 year ago
Dear Bjarne, Thank you so much for taking the time to share your feedback about your recent experience with Wetrooms Online Ltd. We sincerely apologise for the inconvenience you experienced regarding the delay in delivering your order. This was caused by a supplier error for which they also apologise. Following your conversation with our customer service team we have followed up with the supplier and requested an expedited delivery to yourself. I hope this resolves the issue for you without further delay and we shall monitor the delivery. Yours Sincerely, Mat Whiteley Operations Director
Posted 1 year ago
M Queen
Verified Buyer
“Simple website, Smooth ordering process, Fast delivery, Swift follow up, to see all was well, “it was”, in short it was everything a busy joiner needs. I wii definitely use them again. 😊”
Helpful Report
Posted 1 year ago
L
Unverified Reviewer
“Unfortunately had to return my products due to them not being suitable for my en suite anymore but so grateful to Josh he was so helpful. Brilliant customer service, friendly and just went above and beyond to make the process smoother sailing for me. Thank you Josh!”
Helpful Report
Posted 1 year ago
J Gannon
Verified Buyer
“Excellent Service. Ordered product on the Wednesday, received a phone call the same day to say it was out for delivery and it arrived the next day by 10 a.m”
Helpful Report
Posted 1 year ago
S Chatfield
Verified Buyer
“Fantastic company to deal with can’t rate them highly enough, superb product and excellent service Thanks Wetrooms online ltd”
Helpful Report
Posted 1 year ago
R Wibberley
Verified Buyer
“Good product, great service”
Helpful Report
Posted 1 year ago
S Chohan
Verified Buyer
“Very helpful. Prompt service. V happy with the products.”
Helpful Report
Posted 1 year ago
Wetrooms Online Ltd is rated 4.9 based on 550 reviews
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