Whittingtons Reviews

Name: Whittingtons
Address: Rowena Park, Loughborough Road, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 558 Reviews

87 %

of reviewers recommend Whittingtons

4.5

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Whittingtons 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When my order arrived the envelope was EMPTY, how that happens is a mystery. I was sent tracking information, little did I know I was tracking an empty envelope. I got a refund, but needless to say I won't use them again. Really poor.”

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Posted 2 weeks ago

“I'm afraid the can of silver spray didn't work. I shook it for a long period of time but what came out was not silver spray. Very disappointing as I had wanted to use it for my Christmas Devs. It seems silver spray is very hard to come by these days.”

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Posted 2 weeks ago

“2-4 days delivery took 6 days to dispatch then item got lost and then took another 3 days to be dispatched and delivered again Joke of a company wont be ordering again”

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Posted 1 month ago

“Unfortunately all pots were broken when they arrived”

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Posted 3 months ago

“never received ordered for next day delivery but never come”

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Posted 3 months ago

“There was nothing wrong with the boots but companies relentless pursuit of reviews blocks up my inbox as a buyer and it’s madly intrusive. Please take my details off your emailing list .”

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Posted 4 months ago

“Very dissapointed sent me cream & pink hydrangas I asked for cream have been trying endlessly to contact them with zero response tried ringing emailing and nothing”

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Posted 5 months ago

“Emailed several times and telephoned several times, sent photos and no response to anything. My vases arrived poorly packaged and one was smashed to pieces leaving glass dust over everything. Very disappointed with an extreme lack of customer service.”

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Posted 5 months ago

“The product arrived on time, not bad quality, biggest problem are the relentless emails asking for me to review. The company (wittingtons) seem happy to sell anybody there C grade products, this is fine but the hurrasment to review the product even before it has arrived is boarder line hurrasment. Have got to the stage of blocking there email now.”

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Posted 9 months ago

“I have been buying from whittingtons for the past 20 odd years, going to a branch in Bristol excellent place Then suddenly it closed down Christmas Eve 2024 So decided to buy my silk flowers on line Very bad idea 👎 all flowers were plastic and horrible So I returned them at a cost of £7.64 which has not been refunded to me , already paying for delivery a Very expensive lesson, the flowers are for a 4” pot on my parents head stone , what a waste of money But my £41.78 refund was refunded to me promptly”

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Posted 10 months ago

“never received goods after paying for next day premium delivery”

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Posted 11 months ago

“Phoned customer service on numerous occasions but apparently no one available to take a call. Emailed customer services 3 times and no response. Very poor customer service.”

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Posted 1 year ago

“Didn’t get what I ordered.The box was left on a doorstep of a house that no one lives in and was days before a farmer spotted it at the house which on a little lane that only he would pass . So not very good I ordered poinsettia bushes and go 2 green garlands that I will keep.”

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Posted 1 year ago

“Very poor service indeed, goods still not arrived.”

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Posted 1 year ago

“Terrible experience- out of 15 cement planters 5 arrived completely shattered.”

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Posted 1 year ago

“The vases were for an event, but only two vases out of the eight I ordered have ever arrived.”

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Posted 1 year ago

“Received a dispatch email and an email to review items I am still yet to receive. Sent two emails to CS no response, they dont not answer the phones either. Spoke to local store who were unable to see order on system although they were very helpful.”

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Posted 1 year ago

“Emailed to request change of order within seconds of ordering and yet still didn’t sort it out for me. Now expect me to return at my own cost for a refund. Won’t be doing business with them again. Shame as I was looking to buy quite a lot.”

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Posted 1 year ago

“Pretty disgusted really. I placed an order in December to arrive for new year. I knew i was cutting it fine so i called them first, ordered only what was in stock and they said they could do it. They neglected to mention that the warehouse was closed down from 21st Dec to 2nd Jan, so no orders were ever going to be processed during that time. They were never going to arrive on time right from that call. All that stress for a few quid. Ive ordered from somewhere else now, £9.90 express overnight delivery and they’ll still be late, what a mess.”

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Posted 2 years ago

“Still waiting on order from 28th November”

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Posted 2 years ago

Whittingtons is rated 4.5 based on 558 reviews