“We bought the wine cooler bag for a day at the cricket on the hottest day of the year. The chilled bottle went in the bag at 6.30am and the wine was still chilled at 2pm. Really impressed. Great purchase looking forward to using it again.”
“This was my first order with Wineware. Their prices are good and they had the glasses I wanted - Riedel Ouverture. I'd previously wanted some Riedel Vinum but Wineware insisted on using a very expensive courier to get to my location (northern Scotland) - even when my order was above the £50 "free UK delivery" threshold. That's unacceptable.
Wineware seem to have revised their delivery policy and used much more reasonably priced Royal Mail / Parcelforce. However this is only for small orders - under £50. For orders over £50 (which are still advertised as "free UK delivery") Wineware still want £15.95 to be sent by courier (with no cheaper Royal Mail option).
Any glassware is going to be fragile and I hoped that a company dedicated to selling glasses would be diligent in their packaging. Wineware were - a very secure and well-padded box.
Overall reasonably happy. Should I need a small order (under £50) I'll re-order and accept the £6.95 delivery charge. But to advertise "free UK delivery" on orders over £50 and then try to charge me £15.95 when I get to the checkout stage is simply not acceptable.”
Dear Richard,
Thank you for your recent order and for taking the time to share your detailed feedback.
Firstly, we're delighted to hear that you were pleased with the secure packaging and that the Riedel Ouverture glasses arrived safely.
We want to clarify the delivery charge you mentioned. The additional £15.95 fee covers the extra costs incurred by our courier for deliveries to certain postcodes, including yours (IV7), which are classified as part of the Scottish Highlands by the courier network. Unfortunately, this area falls outside of our Free Mainland UK zone, and as such, the free delivery threshold doesn't apply. The selection of postcodes classified is shown on our Shipping & Returns pages to help avoid any confusion at checkout.
We understand that this can be frustrating, and we continually review our shipping options to offer the best balance of cost and service, especially when handling fragile glassware. We're glad the smaller order shipped via Royal Mail met your expectations, and we’ll continue working to keep our delivery charges as fair as possible.
Thank you again for your order and for bringing this to our attention. We hope to serve you again in the future.
Kind regards,
Mark
Wineware
“I wanted to extend an existing modular winerack which I had had for a few years and Wineware had exactly the right design at a good price. I ordered and ther delivery arrived next day, which was an unexpectedly pleasant bonus. The extended rack is now fittted and looks great.”
“I accidentally ordered the wrong wine glasses, to replace broken ones. Ella from Customer Services was so helpful and my money was refunded straight away! Highly recommend Wineware.”
“Wineware was the only place I could find the 250ml carafes in the shape I wanted (which we'd seen in a restaurant). Great prices, communication and delivery. Thank you!”
