“great experience together with the furries at your store - we all felt welcomed and enjoyed - able to have a cup of coffee and they could have some biscuits and walked around and picked their own snacks!”
“I would like to inform you that as a new Dog owner I was given a plastic pen recommendation for a puppy which actually was of no use as the puppy can easily jump out . The pen also has grooves that can easily assist a puppy to jump out so I am not happy with the pen and would like to return it . Your CS rep informed me to return it in 30 days which I will , but I am not happy that you are actually selling such a pen to the customer .”
“Online order went smooth and staff in store is extremely helpful, kind and experienced. I really appreciate coming to the store - there is so much thought put into the design and decoration of the store. But most of all it’s your staff, which really makes for a positive experience.”
“Order was received on time. Was a bit disappointed that one item in my order turned out to be unavailable due to technical errors. That said, staff was helpful and courteous when I called to make an enquiry.”
