“This was the second times I ordered dog stuffs from your shop. Your quick and delivery on time and the secure packaging will be the reasons which I’ll keep ordering from you in the future. Thank you WNP .”
“I used to handle Whiskers N Paws' shipment from the USA. That's how I get to know about WNP a long time ago. Now that I have moved back to Hong Kong and visited the store myself. I can tell you that there's no better pet store out there. You can shop together with your dog/cat with the huge space they have. Self-wash, grooming, playground, and dog cafe with food for both the pet owner and for pet. I can spend a whole day there playing with my cute little Corgi. Staffs are super nice and friendly, did I mention that they are super helpful as well and very patient with every question I have about their product. I highly recommend WNP.”
“Delivery is always speedy and on time. You have a great selection of products and your website is very user friendly. We love ordering from Whiskers n Paws!”
“Generally satisfied with WnP and the selection of products.
However, the delivery service isn't consistent.
First of all, the delivery time slot is always 12 - 6pm, which is a huge amount of time, when most delivery services are able to give a 2-3 hour window.
On the day of the delivery, I sometimes receive a call from the delivery person to confirm someone will be at home, and give an approx. delivery time. First of all I don't always receive that call, and secondly, the driver still gives a 3 hours window, which is quite long.
The reason this is important is that I order frozen dog food, and it sometimes gets delivered half defrosted, which means it was left out of freezer for too long.
This is a concern as if the food isn't fresh, it could harm my dog.”
“Good service and rapid response for the delivery arrangement! Thanks!
Only one that I would like to know any special discount or coupon could be shared to such old customer like me? 🤗”
“Staffs were very professional on giving us advice on what kind of dog leash we should buy for our dog, and we could tell all staffs were very animal loving!”
